Luxury Hotels in Ulaanbaatar

"Firstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!"

"The hotel was located right across Sukhbataar square and 1 km from State department store which made it really convenient to go around walking. The hotel staff is extremely courteous and the breakfast Buffet had a nice spread of local Mongolian cuisines as well as western options. The Hotel also features 3 bars and a lounge on 23/F with amazing views of the city and nice food. Highly recommended for stay in Ulaanbaatar."

"We only stayed here during a long layover. It was a great location and only 30 minutes from the airport. Staff was super friendly. We originally got a smoking room but were able to change it with no problem. Breakfast was good with alot of choices. Staff spoke excellent English. Room large, temperature control didn’t work so well - but small problem for us since we were only there a short time."

"It was a good hotel. I'd definitely return next time as it offered great value for money."

"Good and clean hotel. While it's rated as 5-star, I would give it a high international 4-star rating. Staff are helpful and their English is very good. Location overlooks the main square of UB - this is a plus and minus. If there are a lot of activities/celebrations going on while you're in UB and you're facing the square, you'll hear ALL OF IT. If you're looking to go the main business area just north of the Shangri-la Mall, then it's about a casual 15-minute walk."

"This hotel was not as grand as we remembered of Kempinski Hotels, and in fact felt a little dated. Especially the twin-bed room which had an odd layout. But it was comfortable and had all the amenities you could need. Staff were very helpful and professional. We ate one night in the hotel and food was good. The hotel is about 2km from the square. You can walk it (about 30 mins) but it is also to get a UBcab anywhere using the app."

"The Novotel in Ulaanbaatar, Mongolia, provides a modern, comfortable, and consistent international hotel experience with a central location, making it easy to walk to popular spots. Key features include friendly, English-speaking staff, spacious and well-equipped rooms, and a good gym and pool area."

"The hotel is very unique and in a good location. The front desk guy is very friendly and can speak some simple Chinese. The room is clean and tidy, and the bed is very comfortable. Overall it's OK."