Luxury Hotels in Ulaanbaatar

"Firstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!"

"The hotel was located right across Sukhbataar square and 1 km from State department store which made it really convenient to go around walking. The hotel staff is extremely courteous and the breakfast Buffet had a nice spread of local Mongolian cuisines as well as western options. The Hotel also features 3 bars and a lounge on 23/F with amazing views of the city and nice food. Highly recommended for stay in Ulaanbaatar."

"We only stayed here during a long layover. It was a great location and only 30 minutes from the airport. Staff was super friendly. We originally got a smoking room but were able to change it with no problem. Breakfast was good with alot of choices. Staff spoke excellent English. Room large, temperature control didn’t work so well - but small problem for us since we were only there a short time."

"The hotel is very conveniently located less than a five min walk from Sukhbaatar Square. Lots of convenience stores, supermarkets, and restaurants nearby. Staff were personable and friendly. Definitely recommend."

"The price was higher than in my home country, but the room conditions were decent. Breakfast was just okay. Mostly, don't have high expectations for Ulaanbaatar. Although it's in the city center, the outdoor scenery isn't great, but it's within walking distance to Gandan Monastery."

"My stay at the Kempinski Hotel Khan Palace Ulaanbaatar was fantastic! I stayed in a Deluxe King Room from November 11th to 18th, and it exceeded my expectations. Regarding hygiene and environment, the room was clean and tidy, the facilities were brand new, and the window offered an expansive view. The overall environment was quiet and comfortable. The staff were warm and attentive; check-in was efficient, and they paid close attention to details. The facilities were comprehensive, and the bedding was soft and comfortable, ensuring a good night's sleep. The automatic sensor light in the bathroom was a thoughtful touch, as were the daily complimentary welcome fruits and six bottles of mineral water. Breakfast offered a rich variety, with a good balance of meat and vegetables, and the taste was excellent – great value for money. The location is superb, with specialty shops and restaurants right outside, making travel convenient. Overall, the hotel excels in hygiene, service, and facilities, making it an ideal choice for business travel. I highly recommend staying here."

"Paid for rooms with breakfast but 1 one the days I went down there were no breakfast service in the hall. Was told to order and they will send it up. End up my breakfast never came and I had to call and complain but the lady over the phone just hanged up on me. Last time patronising this hotel"

"It is comfortable and very good for a price. Had a funny accident, was given a key to the occupied room. Partially dressed man was there. :)) But then the room was changed. Safe did not work but was fixed, lamps did not work on night stands but I did not need it. Overlooking the construction site. The shower button could not switch, but when someone helped it was a great shower, water pressure. Location is not that beautiful but it had a good sauna, small swimming pool and a good small gym. "