New Hotels in Xinzhou

"Atour is the largest 4-star hotel within Xinzhou Ancient City. It boasts an excellent location, perfect for self-driving travelers, and offers well-maintained and complete facilities. The guest linens are of high quality, and the mattress and pillows are exceptionally comfortable. Both the variety and quality of the breakfast are very good. Suggestions and Comments: 1/ Almost 50% of the hotel rooms are on the ground floor, with windows facing the street. Despite safety warning signs, closing the curtains makes the room too dark, and even with sheer curtains drawn, there's a risk of insecurity and privacy breaches. Would it be possible to apply a 50cm high frosted film from the bottom of the window to remedy this design flaw? It would have been perfect if Venetian blinds were installed between the double-glazed panes, but alas... 2/ Hotel design should prioritize convenience of use > ease of cleaning > aesthetics. If this order is reversed, problems arise. Using white as a base with dark gray lines for murals or artworks is fine, but using it for a tabletop makes it look dirty, always making you want to wipe it down even though it never truly looks clean. The basin faucet handle is also problematic; it feels designed for children and is hard to grip. 3/ The elevator lighting is too dim, and having one wall as a mirror creates a lack of security! Additionally, dim lighting can easily lead to hygiene standards not being met. 4/ The hotel provides guests with a map of the ancient city, but the font is too small. I had to take a photo and zoom in, which then made it blurry. You should try it yourselves. The font size should at least be consistent with that used by Atour hotels in general. 5/ The bacon at breakfast on the first day was so tough it was like chewing on plastic. 6/ The maintenance and cleanliness of the shower room's floor tiles are significantly below the hotel's overall quality, which was quite disappointing. 7/ As the closest 4-star hotel to the 'Dahualiu' (Iron Flower) show in the ancient city, the hotel should be aware of its showtimes, contact information, and cancellation status (performances are stopped in high winds). This information should be provided to guests, perhaps via a notice board in the lobby. I was initially told it started at 8 PM, and then was told to check for cancellations myself via ** (other media). Service needs improvement! An Interlude: On the 17th, while driving out of the underground garage, I had a tire blowout because I had to swerve to avoid two illegally parked electric bicycles. The repair shop initially said that this tire size was hard to find and might take a day. I immediately called the hotel to inform them and indicated that I might need to extend my stay. Afterward, Ms. Shen from the front desk called to express her concern and offered to help contact relevant suppliers if the tire couldn't be found. She also told me to discuss how to resolve the issue with her once I returned to the hotel (by then, the 4S shop had sourced a tire from elsewhere, and I still had plans to visit Foguang Temple and Nanchansi Temple that day). Her call made me feel very warm. Around 7 PM, I returned to the hotel and found the front desk manager, who first told me that the underground parking lot was a public parking lot not managed by the hotel. She then said she had found the person in charge's phone number and told me to contact them myself to resolve the issue. When a guest's property is damaged, the hotel should express sympathy and assist the guest, but I felt she was trying to shirk responsibility. As someone with over 30 years in the hotel industry, from entry-level to executive, I have never allowed myself or my subordinates to give guests the impression of shirking responsibility when dealing with problems. After my insistence, the front desk manager used her phone to contact the parking lot manager for me. On the day of the incident and afterward, I collected multiple pieces of evidence of significant safety hazards in the hotel's underground parking lot. I have since submitted them to Xinzhou 12345, demanding an investigation and accountability for these safety concerns. Atour provides free parking for its guests in a public parking lot, which theoretically involves paying fees to the parking management company. Since Atour is a client of the parking management company, why does Atour not see the problems in the parking lot? Such issues will inevitably impact (and potentially cause losses for) Atour's guests. It's a coincidence that nothing happens, and an inevitability that something will! Safety hazards that I can spot easily, Atour can't?"

"強烈安利這家酒店！ 1. 衞生：全屋打掃細緻，床單被罩一客一換，角落無灰塵，洗漱用品乾淨齊全； 2. 服務：前台工作人員温柔有禮貌，辦理入住退房高效，有問題隨叫隨到； 3. 環境：房間隔音優秀，不會聽到走廊噪音，採光通風都很好； 4. 位置：交通便利，臨近商圈/車站，吃飯購物一站式搞定； 5. 設施：衞浴出水穩定，空調電視好用，網速流暢，洗漱水壓充足。 整體性價比超高，不管旅遊還是出差都很合適，已經推薦給朋友，下次出行繼續預訂！"

"What era are we living in? Still charging deposits? I don't understand this. This is the first time I've encountered this hotel. I was worried they might steal something, but it's ridiculous. The refund process was so slow; it only came back this afternoon. The emergency exit was pitch black at night; leaving the door open would be terrifying. The elevator is set up for room card only, but you don't have an emergency exit, do you? This hotel's security needs improvement, and the staff's attitude is just so-so. It's a newly opened hotel, and I think it's in the same building as the Panhua Hotel. At least it shouldn't be too bad, right? It's not cheap, even at several hundred yuan a room during New Year's Day. The necessary service and attitude should be provided. You can't just say you're too busy because you're busy. Is this the customer's problem? Are we supposed to pay for it? Since the front desk and rooms are far apart, you should have more staff, instead of making people wait while you do your work. Ultimately, pointing out problems is meant to provide an opportunity for improvement. The complimentary breakfast is also problematic. I've stayed in so many hotels; Marriott and Sheraton have such good quality, and they even offer it in good reviews. The program at Xinzhou Ancient City was quite good, and the hygiene and environment of the hotels were also very good. However, the management and service need significant improvement. It's newly opened, so there are many opportunities."

"A beautiful day seamlessly connected The polite driver picked us up at the hotel on the high-speed rail. After checking in, he walked into the room and was pleasantly surprised. It was very spacious, clean, quiet and comfortable; high-floor view! Invincible beauty view! Rich breakfast; delicious bean curd, professional coffee ☕️ and amiable staff service attitude is very good! Hotel staff personally arranged for the next day to send the train station; meticulous work such excellent staff service can be centered! Then to Shanxi Zhangzhou will become the first choice hotel."

"The endless Tibetan hot spring next to the ancient city of Zhangzhou is really suitable for parents and children to escape 💛 Set a flower parent-child room, 50㎡ oversized space transparent and spacious The new Chinese style of the log is gentle and high-end, and the whole house is clean and odorless. The warm light atmosphere is super healing, and the comfort of bringing the baby to stay is directly full! The most independent private soup ♨️ 24h natural hot spring, full privacy Take the baby to decompress in the evening, warm and comfortable, full of atmosphere Avoid crowded public hot springs altogether! Properly don't cost mom to walk the baby configuration Bring your own children's swings in the courtyard Children can play freely in the yard and free their hands! Room bedding soft and skin-friendly, whole house intelligent + fresh air system Separate dry and wet bathroom, live dry and at ease Fresh fruit plate drinks are also delivered, butler service is super intimate Walk directly to the ancient city of Zhangzhou Visit the ancient street fireworks during the day, and make a private soup in the small courtyard at night Slow-paced parent-child short trips, relaxing and healing 🥰"

"This was my first visit to Xinzhou, and after extensive searching on the platform, I chose this guesthouse. It was incredibly clean, and the hot springs were fantastic. The owner is super friendly, and the service here is excellent, including complimentary shuttle service to the ancient city. The iron flower show is an absolute must-see – totally worth it! I highly recommend everyone come and experience it. Taking the kids to the hot springs was pure joy for them! Wishing the owner a prosperous business!"

"The environment is very good, the waiter's service is also very good, we booked the parent-child suite, and also reserved a note for us in advance, very good"

"I have been wrapped in high pressure by work all year round. I have stayed in countless hotels, large and small. I thought it was difficult to have surprises. This stay made me feel that the experience was better. The overall texture, space design, and room configuration have achieved a real five-star level. Quiet in the middle of noisy, You can feel the fireworks of the ancient city, and you can completely isolate the noise when you return to the room. The comfort of the bedding is very good. It has not been such a deep sleep for a long time. I have soaked in the hot springs. The fatigue of running here is completely smoothed. The service is also very good. It completely refreshed my understanding of the five-tier small city of Zhangzhou. I will come here for business trips later. This will also become my preferred resident hotel, and it is highly recommended that business high pressure people come here to rest and charge."

"① Convenient surrounding ② Cost-effective ③ Good room ④ Quiet and comfortable ⑤ Large room ⑥ Good decoration ⑦ Good service ⑧ Family hotel The first time I stayed at the store, it was a comfortable hotel. The hotel is located in the city of Zhangzhou, with convenient transportation. There are convenience stores, fruit shops, snack bars and supermarkets around it. The environmental facilities of the store are good in all aspects and newly renovated. The front desk staff was welcoming, the room type was very quiet, and you could rest well at night. Just on the birthday of the day, the store also sent a small fruit plate and gifts. Comfortable environment, comfortable room. Will visit the store again. 😎"