The Floral Hotel·Moye Moonlight Hot Spring Hotel is one of the newest hotels in Xinzhou, having opened in 2023. Traveling to the hotel is easy with Xinzhou Railway Station located approximately 4km away and Xinzhou Wutaishan Airport roughly 41km away. With "Encounter Xiurong · Immersive Situational Experience Drama", Xinzhou Ancient City - South Gate Tower and Catholic Church all within a short distance, there is no shortage of things to do in the area. This hotel makes a great place to kick back and relax after a long day of sightseeing. Guests of this Xinzhou hotel can make use of the parking facilities. If cleanliness is important to you, this hotel makes an excellent choice, as our guests consider this to be one of the cleanest hotels in the city. For guests traveling with families, this hotel is consistently one of the most popular choices.
"Facilities: First of all, let’s talk about the facilities. The hot spring hot water is very comfortable. The store also equipped some small snacks, gave disposable toilet covers and disinfection paper towels. The hot spring pool is also very clean, and there are no dead ends and smells.
Hygiene: No smell, quite satisfactory.
Environment: The environment is very good, all are large green plants, there are many varieties
Cats can achieve cat freedom, cats are also very docile.
Service: No one guided the parking lot, no one greeted it. When I checked in, I was told that I hadn’t cleaned it yet. We went directly to the ancient city. We went to check in at around 4 pm. The front desk presented disposable slippers. You can choose your favorite style. There is also free tea, coffee and ice cream. When I go to the ancient city at night, there is a little brother who asks if I need to send it. I am satisfied.
Remarks: Now I have to tell you what I am not satisfied with, because it is a weekend trip, the time is relatively compact, the next day I have to go to Wutai Mountain, the next day I get up at 7 o'clock and find that there is no hot water! I contacted the front desk twice, and there was no reply. I called the front desk yesterday. The first time I didn’t answer and the second time I connected. I explained it to the store. The reply given by the store was not clear to understand. After about ten minutes, I don’t see any feedback. Continue to call, after connecting, I told me that he didn’t know it, because he didn’t understand, let me ask the front desk, let me communicate with the front desk, I want to ask if it shouldn’t be the store’s first time to solve the customer, you don’t know what your own hotel is. The reason, the guests are clear, Waiting until 8 o'clock without any reply, I want to go to breakfast. I asked the front desk yesterday. The front desk said that the meal was opened at 8 o'clock. As a result, I told me that it would take 8:30. From 7 o'clock to 8:30, the store did not have any emergency measures, even if you said that you boiled water for us to solve the problem of hot water! No! ! In order to hurry, I took a cold shower! My friend washed his head with cold water! ! At 8:30, I have a fried cabbage, a fried potato shreds, eggs, flower rolls, corn, millet porridge, fried noodles. I have lived for more than 200 nights and have not eaten such a breakfast. I don’t know if the boss just said a few words of sorry and gave a bottle of 2024 vinegar. Originally left the front desk WeChat, thinking about bringing the family to the New Year, it is really enough once! What makes me particularly angry is that the store has not solved the problem and emergency measures once in nearly an hour. Every guest chooses your store and chooses it carefully. It is also expected of it. I hope that the store should also make guests feel at home. It can last long!"