Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
122 reviews
8.9/10
1 night
From €93
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
108 reviews
8.9/10
1 night
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9.6/10
Amazing
HHaiThis is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience.
I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect:
- staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests.
- check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff.
Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.
88JxiaozhongzhongStayed for four consecutive days, the hotel is very good, the room is a bit old, but the service can basically cover some defects of the hardware. Overall, very good, worth recommending
AAlexeyOverall I would say that the hotel did not meet our expectations - it is more of a modern 3-star option than a standard 4-star hotel. The service is not very efficient (both of the reception and the room service), the quality of the food is inferior (and it is of course overpriced). Also the location is not very good - although the barrio (district) is very prestige, there is literally nothing to do around, especially during the holidays or weekends, you need to take a taxi to get to the downtown (Providencia and other districts), there is no option of just walking there.
00520****The hotel is located in the financial new district, which is a safe area. The transportation is also very convenient. There is a subway downstairs. It takes less than 30 minutes to get there by taxi from the airport. The room is a good size for two people, and there is a large balcony where you can enjoy the scenery outside. There is also a laundry room upstairs, which is also very convenient. You need to pay by coin or scan code. There is a small supermarket, convenience store, breakfast restaurant, and Red Hat Pizza downstairs. In short, it is very convenient. The only thing to point out is that the front desk is very difficult to find. It is in the room at the end of the corridor on the right side of the elevator on the 2nd floor. Note that the door of the room is still closed. We went up and down several times and finally asked the concierge to take us up.
LLihuatouGreat value for money! Very trendy atmosphere, comfortable rooms, friendly staff, good looks, good English; great breakfast, good variety of fresh fruits; safe location, no danger walking distance from the subway, I will stay here next time
XXiaopangpang1211This stay was for a business trip. I stayed for one night. The floor was high and very quiet. It is in the eastern part of Chile (rich area). The environment is very good. It is next to the most prosperous luxury mall in Santiago. The transportation is convenient. There are all kinds of famous brands, shopping malls, supermarkets, nightclubs🪩, steak houses, and international cuisines around... The only thing I feel is that the hotel facilities are a bit old and the bed is a bit soft, but the overall feeling is still good. The breakfast is also rich, with various breads, yogurts, fruits, and coffee☕️ Overall, I am very satisfied with this trip🧳Stay