GGuest UserBEST STAY EVER! Long review, but a meaningful one.
Hotel & Facilities:
I stayed here for 4 nights.
The hotel is beautiful, peaceful, and well maintained.
The location is excellent, only about a 5-minute walk from the main entrance of the Longmen Grottoes, plus all the shopping and food area.
There is also a nearby bridge where I enjoyed beautiful views of the grottoes without entering the site!
The receptionist Mengmeng upgraded my room to a suite free of charge, which made my stay even more memorable, since it was a special occasion! She was super helpful and kind through my stay.
Housekeeping was outstanding. My room was cleaned every day and maintained to a high standard.
The breakfast buffet had a variety of dishes and enough choices to keep breakfast interesting throughout my stay, I ate like a queen, besides the restaurant area is super peaceful.
As a Spanish girl who does not speak good Chinese, I relied on translation apps, and the staff were always patient, welcoming, and eager to help.
Exceptional Staff Support After I Sprained My Ankle:
During my visit to the Longmen Grottoes, I unfortunately sprained my ankle.
The level of care I received from the hotel staff was exceptional and was one of the main reasons I decided to extend my stay by an extra night.
The receptionist Dan Dan and the driver Zhang Hong went above and beyond to help me the night I sprained my ankle.
Ma Dan Dan was my main contact point. She regularly checked on me, provided ice for my ankle and even helped me do my laundry! She came up and down to my room several times to bring me everything I needed. I am very grateful for her time and care.
The driver Changwang took me to the nearest health centre and he was super patient and talkative, which was nice.
Special mention to one staff member called Wang Bing, she was working during the breakfast the day after I sprained my ankle and she was incredibly helpful, lovely and attentive, she even gave me a medicine for mosquito bites!
Everyone treated me with kindness and professionalism.
I believe mentioning their names is relevant, due to my particular situation, they deserve the recognition.
As a solo woman travelling and getting injured far away from home, their support meant a great deal to me.
Overall:
Whether you are a domestic or international traveller, I highly recommend this hotel.
The combination of beautiful facilities, an excellent location, outstanding cleanliness and nd caring staff made this one of the most memorable experiences I have had in my years of travelling.
Thank you to the entire team for making my stay so special !
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