Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 1, 2025
Anonymous User
Le Méridien Batumi, Batumi's most luxurious hotel, charges nearly 2,000 yuan per night, but the actual experience was deeply disappointing.
First, the room's soundproofing was extremely poor. On our check-in night, from around midnight until after 2 a.m., the noise from the square below and the disco music were clearly audible in the room, severely disrupting our rest.
Second, the service promises were unfulfilled. After negotiating with the hotel through the platform, they promised to upgrade us to two rooms on the other side of the building the next day. However, upon returning to the hotel the following afternoon, we were told that only one upgraded room was available, and the hotel offered no apology.
Furthermore, housekeeping was extremely perfunctory. After the room was cleaned, not only were new floor towels and slippers not provided, but the balcony ashtray still contained trash from the previous night. After repeated requests, the slippers were finally delivered, but they were of extremely poor quality, falling apart immediately after use, and completely different from the authentic slippers with the hotel logo provided on our first night. Such poor hardware and service levels hardly justify its ”luxury” positioning and exorbitant room rates. We can't help but wonder: On what basis did Ctrip use to rate such an unworthy hotel as ”No. 1 on the Batumi Luxury List”?
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Price per night from:€245
Posted on Nov 5, 2025
Shangshanruoshui buwangchuxin
The hotel is a 10-minute walk from the beach and next to Europa Square, making it convenient for exploring the old town. The rooms are spacious, well-equipped, clean, and comfortable, and the breakfast is quite good. Excellent value for money!
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Price per night from:€103
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night from:€72
Posted on Jun 2, 2025
Guest User
酒店就在海邊,酒店有停車場,環境非常好,駕車到酒店辦入住趕上下小雨,酒店服務生幫助從車上搬行李送入房間,整體服務還是不錯的,酒店游泳池也很好,在房間裏望向海邊看到摩天輪還有美景,非常美,早餐豐富,酒店整體設備已經陳舊了。
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Price per night from:€194
Posted on Aug 17, 2025
NATAMIKI
The location is absolutely perfect, right in the heart of Old Batumi. Excellent value for money. The atmosphere is incredibly welcoming and homely; the moment you step inside, you instantly feel cared for and experience genuine hospitality. The owner personally greets guests, and at breakfast, complimentary homemade white and red wine is served, along with watermelons, melons, and khachapuri – there's always plenty of everything. You don't feel like you're staying in a hotel; rather, you feel like you're visiting friends. And breakfast on the terrace? That's a whole different story – better than any observation deck!
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Price per night from:€85
Posted on Feb 28, 2024
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night from:€114
Posted on Mar 2, 2026|Twin Room With Balcony
Guest UserWe found staff was very accommodating but unfortunately there was one waitress at sky bar who does not mind set to serve to anyone! Can’t report due to language barrier !! But rest was amazing.
Trip.com gave the best price
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Price per night from:€222
Posted on Feb 26, 2026
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:€224
Posted on Sep 26, 2023|Standard Double Room
Jakhongir
The hotel is located next to a shopping center. There is a boulevard opposite the hotel, the sea 🌊 is across the road. In general the hotel is not bad.
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Price per night from:€76
Posted on Jun 17, 2023
Jakhongir
It was very nice. It's clean and comfortable.
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Price per night from:€69