Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 22, 2026|Suite with City View
BaiyunfeifeiyangguangnuannuanOverall, the stay was quite pleasant. The washing machine for laundry and drying was a great convenience, making it perfect for longer stays.
Having an underground parking lot was a huge plus. Parking can be really difficult to find in Batumi, so having a spacious underground lot made things incredibly easy.
The location was also excellent, right in the Old Town and very close to the beach. You can walk to all the city's attractions, including the beautiful McDonald's.
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Price per night from:€49
Posted on Jul 26, 2026|Family Room
Kolokol4ikovFirst, the positives.
Very friendly staff.
Indoor and outdoor pools, spacious family room – everything was very good.
However, there were some nitpicks.
The hotel seemed a bit tired. I understand that can happen to anyone, but you still expect top-notch service from a reputable chain hotel. The sink in the room didn't drain properly; we only stayed one day, so we reported it to reception upon checkout. I can't comment on how quickly they fixed it. In the pool, you occasionally step on chipped tiles – not a big deal, but a nitpick. In the morning, you could hear pipes humming somewhere… Generally, if you're picky, you'll notice these kinds of little things everywhere.
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Price per night from:€149
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night from:€38
Posted on May 8, 2026|Superior King Room
Guest UserMy wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.
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Price per night from:€129
Posted on Jul 11, 2026
Guest UserThe arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.”
What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning.
Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is.
My overall ratings:
- Room: 8/10
- Bed: 10/10
- Bathroom: 7/10
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Price per night from:€102
Posted on Nov 23, 2024|Standard Studio with City View
A MajdI was extremely pleased with my choice of residence in Batumi. The location is excellent and you are never more 100 meters from banks restaurants entertainment centres Sea Etc.
The staff at Bellevue are simply excellent and in case you need any help you get the full cooperation . The facilities at the residence are of a superior nature and you have everything that you need and everything is of quality brand.
I can not wait to go back.
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Price per night from:€25
Posted on May 9, 2026
Guest UserOverall, the room was quite spacious with a beautiful sea view and a huge bathroom. The panoramic view and the sauna with hammam are definite pros. On the downside, the air conditioning wasn't working, and one of the rooms had an unpleasant smell (like sewage).
Otherwise, everything we needed was in the room or brought to us upon request.
It definitely doesn't feel like a 5-star, but it earned a solid 3+ or 4-star rating.
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Price per night from:€29
Posted on Mar 28, 2026
Guest User
+ A quiet, shady street, pleasant interior, plenty of space, decent bathroom.
- The toilet faucet is leaking, laundry is expensive.
- Dirty dishes. The sinks are clogged with them this morning, even though there are only three guests in the hostel and they don't cook.
- It's cold. It's 10 degrees outside, but all the windows are open and the heating is off, so it's also 10 degrees inside the hostel. I had to wear street clothes.
- Bedbugs! The administrators say they poisoned us, but I know what poison smells like—there was no pest control.
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Price per night from:€7
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:€117
Posted on Nov 19, 2024
Aleksandr
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night from:€32