Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 27, 2024
Guest User
I like this shop very much. The location is good and the waiters are courteous. But the room is a bit small and two luggages can't be accommodated. The place to put towels in the toilet is not convenient. You can add more. You have to bend down to take them out every time. If The price is even better!
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Price per night from:IDR 10,989,156
Posted on Apr 28, 2026|Superior 2 single Room
julietThe hotel is pretty good, clean and tidy. It's across from a park, but the location is a bit out of the way, and the bed was too small. The breakfast was plentiful, and dinner was delicious. The front desk staff were professional, and you can always count on a big brand. 😊
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Price per night from:IDR 1,648,110
Posted on Jun 30, 2026
Tianshizaitiaowu198Our first international trip with the kids brought us to the Netherlands, and this hotel was perfectly located. It's away from the city center's hustle and bustle, yet incredibly convenient for getting around. A 1-minute walk to the left brings you to NOORD station, which is the first stop on the line, so you're guaranteed a seat. The surrounding area is lovely too, with nature and animals creating a peaceful atmosphere. The supermarket by the station is well-stocked with everything you need, and the food options there are great.
The room was very clean and thoroughly serviced daily. Overall, we were very satisfied with everything, especially the convenient transportation.
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Price per night from:IDR 1,829,771
Posted on Dec 9, 2024|Cosy Room
Steve ShamahWe were there for business first then stayed with my husband. It was a lovely hotel all around. Perfect stay and service and bar and room and everything.
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Price per night from:IDR 5,771,018
Posted on May 14, 2026
Guest User
I visited Bunk with two friends on a city break to Amsterdam. We had a lovely experience. We were able make use of lockers while waiting to check in, €5 for 6 hours, which was perfect as we had arrived early in the morning. The location of the hostel is ideal. It is a 5 minute walk from Noorderpark Metro station, which is one stop from the Centraal Station. We were close enough that getting into the city centre was convenient, but far enough out that the noise level was not too much when trying to sleep! The hostel is very close to a supermarket, as well as other shops such as Hema and Etos, and a very lovely bakery. It is a lovely neighbourhood and we never felt unsafe there.
We stayed in a 3 person private room, which was cozy, but for what we needed it for, perfect! My only advice would be not to book this room if you are not comfortable and close to those you are staying with! The toilet and shower area has frosted glass, but you can still see a lot from outside the bathroom area, and we often either used the toilet downstairs or asked the others to leave the room while we showered as we felt more comfortable that way. Maybe other people would be more okay with this, but this is what worked for us.
The staff are very helpful. We had issues with things getting stuck in the vending machines and they opened them up for us no problem. The sheets on my bed had slight staining, however it was nothing major. Other than this, the room was very clean.
I would recommend Bunk, especially the room we had, to a group of friends on a trip to Amsterdam, and looking for a place which is very central but not too noisy and busy. Thanks to all the staff who made our travels a pleasant experience!
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Price per night from:IDR 634,496
Posted on Jul 16, 2026|Sleep Twin Room
Guest UserHere’s a firm, professional complaint that clearly states your concerns without making it unnecessarily aggressive. It focuses on the issues you described and requests a formal investigation.
Dear Hotel Manager,
I am writing to formally express my deep dissatisfaction with the treatment I received during my recent stay at your hotel. This experience has been one of the most humiliating and unprofessional hotel experiences I have ever encountered.
Firstly, I was charged €250 for smoking in the room. While I understand that hotels have strict no-smoking policies and I am willing to accept the applicable penalty if a violation occurred, nothing justifies the way your staff handled the situation.
Despite me clearly instructing your staff not to enter my room, they forcefully entered without my permission. At that moment, I was not properly dressed, making the situation extremely embarrassing and a serious invasion of my privacy. This conduct was completely unacceptable.
Furthermore, during this interaction, two members of your staff spoke to me in Dutch in what appeared to be an abusive and mocking manner. Although I do not understand Dutch, their tone, gestures, and overall behaviour were intimidating, disrespectful, and deeply humiliating. No guest should ever be treated in such a degrading way.
The second issue concerns my food delivery. I had ordered food late at night, and it was left at the reception. When I went to collect it a few hours later, I was informed that the food had been thrown away. I was never contacted, no attempt was made to inform me that my order had arrived, and no explanation was provided as to why my personal property had been discarded. This is completely unacceptable and demonstrates a shocking lack of respect for guests and their belongings.
The combination of these incidents reflects an alarming lack of professionalism, respect for guest privacy, and basic customer service standards. I expect the following:
1. A formal investigation into the conduct of the staff involved.
2. A written explanation as to why my room was entered against my explicit instructions.
3. An explanation as to why my food delivery was disposed of without my consent or any attempt to contact me.
4. An apology addressing the unacceptable treatment I experienced.
5. A review of your staff’s conduct and training to ensure that no other guest is subjected to such behaviour.
I chose Mövenpick expecting a high standard of hospitality. Instead, I left feeling disrespected, humiliated, and extremely disappointed.
I look forward to receiving your prompt response and an explanation regarding these serious matters.
Yours sincerely,
Lauv Jaiswal
If you intend to escalate this to Mövenpick’s corporate customer relations or to post it as a public review, I can also help you draft a stronger version suitable for those channels.
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Price per night from:IDR 2,443,205
Posted on Jun 5, 2026
Guest UserThis is a pretty standard luxury hotel, with no major issues. There's a mini-fridge, but it's not cold enough and doesn't come stocked with anything. However, the umbrella is a high-end carbon fiber one, which is quite rare and a nice touch. The bathroom drain had a bit of a problem, probably a clog from hair that needs to be cleaned promptly. My biggest issue, though, was the front desk – they were incredibly slow! Especially during check-out. I've never seen a hotel where you have to wait in line one by one; usually, you just leave your room card and go.
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Price per night from:IDR 1,766,584
Posted on Apr 3, 2026
Ken5335
Hotel was very far from the ferry terminal. This was known when I booked the hotel so no fault of the hotel just that if you are booking here, it will take you 15-20 mins to get to the ferry terminal to take F2 ferry to Amsterdam Centraal. Otherwise take a bus to the metro stop in 10 mins would be faster for exploring the city. Breakfast was basic but included free so nothing to complain about. Room was generally clean. Only small issue that it can get really busy during peak season and lifts take 2-3 mins to arrive. Breakfast if you eat too late spills out of the main dining area. Very crowded. Best to eat breakfast before 8am. Many nice food places and supermarket near hotel.
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Price per night from:IDR 1,748,155
Posted on Jun 18, 2026
Guest UserI am writing to formally express my deep dissatisfaction with the service experienced during my recent stay at the Amsterdam Downtown Hotel from 28th May 2026 till 2nd June 2026
I travelled with my family for a 5-night stay, expecting a comfortable and pleasant experience, which unfortunately was not the case.
During our stay, we were left without hot water for 2 full nights. This meant my family and I were completely unable to shower or maintain basic personal hygiene. Traveling with family makes this lack of basic services even more stressful and unacceptable for a hotel of your category.
Despite raising this issue with your front desk, the problem persisted, significantly impacting our comfort and our overall vacation experience in Amsterdam.
After writting 3 emails to them getting no response finally the recepcionist wrote me an email with the following excuse:
“”We would like to clarify that this was not a complete absence of hot water during the first two nights, but rather a technical issue where the hot water was only temporarily and intermittently unavailable.””
And its NOT TRUE AT ALL.
We stayed with NOT ACCESS to hot wáter during the first 2 days at all and NO techician came to sort it out at all and NO intermittently unavailable.
I have requested with my 4th email a partial refund or appropriate compensation for the nights we were left without basic running hot wáter and the hotel managment doest wants to reply me at all about this.
Very uypset !!
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Price per night from:IDR 1,147,885
Posted on Mar 9, 2026|Small Single Room
Guest UserI was a bit worried after booking this hotel due to the bad reviews I saw but honestly my experience was absolutely fine. The room and bed was clean. It was quiet and the location was excellent. I was able to walk to everything but there’s a metro right outside too. The bed was comfortable. The staff were really friendly and helpful
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Price per night from:IDR 913,569