Hotels in Tianjin

"The best hotel for my china trip .Very tidy and perfect room for our family .The hotel has the laundry room for washing cloth .The location is walkable to Tianjin eye with a very good scenery .Everything was superb , The staff is attentive and catering for the need of guest, The hotel device is good quality ty, I will recommend this hotel to everyone who want to visit Tianjin💕💕"

"Overall, a pretty satisfying stay. It's an older hotel from 2014, so you can definitely see signs of age. The maintenance of facilities and equipment could be better, especially the shower in the room and the changing rooms in the fitness center. The hygiene is good, but there's still room for improvement. The environment is excellent, and the location is fantastic; you can walk to the Tianjin Eye, and the views are first-class. But the best part was the service! Both the check-in and check-out experiences at the front desk were impressive. The front desk staff and even the manager greeted us, and they gave a small cake to our child. I especially want to commend Alice Zhang from the fitness center; both times I encountered her, she provided wonderful service – it felt truly refreshing! The hotel offers great value for money, and the price is affordable. However, I genuinely hope they can effectively maintain the facilities and equipment to match the outstanding service the hotel provides."

"Great stay with my family of 4, though the bed was a bit hard. Location was perfectly located on top of a mall and the metro station with direct line to Tianjin South station. Also it was very close to Wudadao, which was optimal for first time Tianjin visitors like us. The host was incredibly helpful and responsive and took great care of us with whatever we needed. There was a washing machine with laundry detergent provided. I recommend this stay to all who is visiting Tianjin."

"As a frequent business traveler, this hotel really hit all the right notes for me! The location is absolutely fantastic – only a five-minute walk from the subway station, and I never hit traffic on the way to my clients' offices. The soundproofing in the room is excellent; once the door was closed, I couldn't hear any noise from the hallway, which meant I slept really soundly every night. The high-speed WiFi didn't even stutter during video conferences. The hotel's self-service laundry room is open 24/7, and they even have delivery robots for food orders, which is incredibly convenient for business people who need to stay on top of things. The value for money is outstanding. This hotel has definitely made it onto my go-to list for business trips! And a special thanks to Allen for his service during my stay."

"During New Year's Day, I had my first stay at the Astor Hotel in Tianjin, a hotel with a profound sense of history. While it had its commendable aspects, there were also numerous shortcomings that urgently need improvement. I was particularly disappointed with the hotel's facility maintenance and service management, and I am providing this feedback accordingly. First, let's discuss the hotel's advantages and highlights. The hotel boasts an excellent location right by the Haihe River, with a dazzling array of high-rise buildings across the bank. As night falls, the city lights create a vibrant, New York Manhattan-esque urban atmosphere, making for a superb night view. Transportation is also incredibly convenient; you can walk to Tianjin's core cultural and tourism areas like Jiefang North Road and the Five Avenues. The surrounding old buildings are rich in heritage and diverse in style, allowing you to fully experience the city's charm by strolling through them. Furthermore, the interior of the rooms maintains the hotel's historical tone, with a unique vintage design that showcases its heritage in every detail. The immersive experience during my stay was truly impressive. However, compared to its highlights, the problems exposed by the hotel are far more prominent, particularly in service management and facility maintenance. These issues are severely inconsistent with the hotel's historical reputation and positioning, which is unacceptable. In terms of service management, the overall service awareness was extremely weak, lacking the professionalism and etiquette expected of a high-end hotel. Only the front desk staff at check-in showed acceptable attitudes; the service experience in all other areas could be described as perfunctory: the foreign doorman did not proactively offer guidance or greetings, and I never received even a basic greeting from any hotel staff I encountered. Throughout my stay, there was a pervasive sense of coldness and detachment, completely disregarding the guest experience, which is entirely at odds with the hotel's brand character. Even more off-putting were the chaotic service issues in the hotel's museum. As a potentially chargeable ancillary venue, it should be an important place to showcase the hotel's history and culture and enhance guest experience. Yet, there were instances of staff dereliction of duty: two male and one female staff member were clustered together, chatting loudly and heedlessly even with visitors nearby. They even obstructed the projection video playback area for extended periods without proactively moving. Another male staff member was sitting on a museum sofa watching videos with the volume turned up so high that it drowned out the hotel's introductory video, severely disrupting visitors' experience and destroying the venue's tranquil atmosphere and cultural immersion. It's hard to imagine how such a level of service management could befitting of a high-end hotel with historical depth, and even harder to understand why a charged venue would tolerate such lax management and inappropriate service. Regarding facility maintenance, 'vintage' should never be an excuse for 'outdated facilities and lack of maintenance.' Various facilities in my hotel room clearly showed signs of inadequate maintenance, and oversights in detail severely diminished the overall guest experience: the towel rack was loose and wobbly, almost on the verge of falling off, posing a safety hazard; the sink faucet made noticeable abnormal noises when turned on and off, suggesting aging parts that haven't been replaced in time; switching shower head modes was very difficult and inconvenient, affecting daily use. Moreover, the wardrobe's space planning was highly unreasonable. While it's understandable to embed a safe within the wardrobe, it didn't adequately consider practical usage, directly occupying a significant portion of hanging space, making it inconvenient to store clothes. This highlights a perfunctory approach in both design and management—neither considering the practicality of facilities nor making timely adjustments, completely disregarding guest comfort. As a hotel steeped in historical heritage and held in high regard, the Astor Hotel Tianjin should have balanced the preservation of its historical charm with professional service and comprehensive facilities. However, during this stay, the lax service management and lack of facility maintenance not only failed to meet guest expectations but also damaged the hotel's brand reputation. I hope the hotel will address these issues, acknowledge legitimate guest feedback, strengthen staff service training and etiquette standards, improve its service management system, and thoroughly inspect and rectify all facility hazards. It should also carry out regular maintenance, optimize space planning and facility layouts to truly achieve 'a sense of history without feeling old, and historical depth with professional service,' living up to its brand legacy and guests' trust."

"This was my first stay at the Banyan Tree Tianjin Haihe, and overall, the experience was quite good. **Service**: From the welcoming staff to the front desk personnel, the breakfast restaurant employees, and every staff member I encountered, everyone was incredibly enthusiastic, friendly, and kind. **Room**: The room size is quite large compared to other hotels in the same category. The separation of the living area and the bathing area is a bit unconventional, but the oversized bathtub was absolutely amazing! The scent on the guest room floors was also very pleasant. **Details**: The containers in the room had a nice texture. The patterns on the slippers and bathrobes, which I believe are extensions of the hotel's logo, were very well-designed and looked great. **Breakfast**: They even had milk skin tanghulu (candied hawthorn on a stick)!"

"The hotel boasts a superb downtown location, surrounded by a vast array of dining options, including local specialties like Jianbing Guozi. Directly opposite stands the historic Dengyinglou Restaurant; however, I wouldn't recommend it. We visited once to find it quite deserted, and to our surprise, they couldn't even prepare dishes like 'Eight Treasure Tofu.' For leisure, the Wudadao Historic Cultural Area and Minyuan Plaza 1902 Street—both culinary hotspots and popular Instagrammable spots—are just a short stroll away. Excellent shopping opportunities at Joy City (Heping District branch), IFS, Gili Building, and Binjiangdao are also conveniently within walking distance. The hotel rooms are spotlessly clean, and the bedding is fresh and odor-free. Despite its age, the hotel is remarkably well-maintained, a testament to their attention to detail. The service staff were excellent, and a major plus, especially for those driving, is the hotel's underground parking. Breakfast is a highlight, offering a rich buffet with a blend of Chinese and Western dishes, alongside local specialties such as Jianbing Guozi and Gaba Cai. Highly recommended!"

"This was our first trip to Tianjin as a couple, and we stayed at the Four Points by Sheraton. The room was spacious, bright, and the bathroom was especially large, making showering very comfortable. The only slight inconvenience was having to go down a small flight of stairs when leaving the hotel. Since I have issues with my back and legs and am prone to falling, I brought this to the attention of the front desk staff. The very next day, they immediately upgraded us to a deluxe double room. We could see the night view of Jinfeng Square just by opening the window, and the soundproofing was excellent, ensuring a very restful sleep. A special shout-out to the lovely lady, TSNJP GSM, who took care of us throughout our stay. She helped us find an engineer to fix our phone screen mirroring and brought us an air purifier – she was truly responsive to every request! The hotel's cleaning staff were also diligent and polite. When we checked out, they even gave us beautiful souvenirs, which was a very thoughtful touch. We will definitely recommend the Sheraton to any friends visiting Tianjin in the future. Thank you to every staff member at the hotel for their attentive service, which truly made our trip to Tianjin a perfect one!"

"The shower door was ajar and could not be closed water tight leak free … caulking around the shower door was dirty and deteriorated… the table provide was not stable due to a spiral stand on the stand and the table was slanting at an angle causing things to fall off the table … the door departing the shower/ toilet had air gaps all around and the fowl smell from the toilet flown out the the bed room areas."

"## Facilities We booked two rooms which were unfortunately on different floors, a minor inconvenience. On the positive side, the key card system, which only allowed access to one's own floor, offered excellent security. The rooms also featured smart controls. ## Cleanliness The rooms were spotlessly clean and well-maintained. ## Service The staff were incredibly warm, attentive, and provided exceptional service. ## Location The hotel boasts an excellent location, with a subway entrance and bus stops right outside, making travel to the city center incredibly convenient. Parking was also quite straightforward."