5-Star Hotels in Xiamen

The hotel service was excellent, always responsive to our needs and going above and beyond to satisfy guests. No matter the time, they were always quick to assist. The service even started before we arrived on the island; hotel staff contacted us days in advance to confirm our needs during our stay, reminded us about the ferry tickets required for the island, and even helped us book them. After adding the concierge on WeChat, they sent us information about hotel and island activities, and could assist with advance bookings and ticket reservations. Upon arrival, the concierge met us at the pier and helped with our luggage. Any questions we had during our stay were answered instantly via WeChat. When we checked out, they even gave us a souvenir and helped transport our luggage back to the pier. Considering we had a lot of luggage, a staff member specifically accompanied us on the ferry, helping with our bags the entire way. The whole stay felt very warm and reassuring; it’s a hotel full of human touch. The hotel environment is very quiet, with an ecological park next to it. Walking through the park leads to the beach, and the coastline is beautiful and great for walks. A truly excellent stay!

This isn't my first time staying here, and I really love it; the experience is consistently great. The breakfast selection changes a bit daily, always featuring authentic Southern Fujian specialties. There's a wide variety and the food tastes excellent. The room is also very dorm-like, quiet, and the bed is fantastic, leading to naturally high-quality sleep. The only minor downside is that the pool isn't very big, but the water quality is excellent. Also, our butler, Merry, took great care of us. For example, she'd ask what we wanted refilled in the minibar and prepared turn-down service nightly before we came back (which included a pre-sleep dessert, a floor mat next to the bed, and indoor slippers).

I've always had a good impression of Conrad, but the service at Conrad Xiamen this time was really disappointing. I checked in on August 5th and 7th. On the 6th, I pressed the 'do not disturb' button. In the afternoon, I received a call asking when I'd like my room cleaned. I gave them a time, and then shortly after, I got another call asking the same thing. I don't understand the point of the 'do not disturb' sign or the first call. Around 8 PM, a staff member brought me a complimentary sweet soup, and when I asked why I hadn't received it the night before, she said they were too busy. That evening, I complained to the front desk. The next day, when I checked out, the lobby manager, Ms. Shen (2459), told me that as a resolution, they would refund a small portion of my room fee and waive the dining expenses during my stay. I then left the hotel. On the way, I received a call from Trip.com, saying that for the hotel to refund a small part of the room fee, I would need to cancel my order, which meant I wouldn't be able to leave a review. I disagreed. Afterwards, as shown in picture two, Ms. Shen called me three more times. There was no apology or intention to improve service; she just wanted me to compromise. In the last call, she even started by saying that my 2000 deposit hadn't been refunded, trying to threaten me into compromising and canceling the order. She also constantly interrupted me. I told her I would complain about her as well and hoped someone else would respond to my two complaints. On the evening of August 8th, as shown in picture three, a woman claiming to be from customer relations called. I was unable to take the call at the time, and she promised to call me back the next day. Now it's the third day, and I still haven't received a call. I feel that the hotel has no sincerity or intention to resolve the issue, which is why I'm writing this negative review. Separately, the Hainanese chicken rice from room service was also very bad. The chicken was dry and fishy, and even the rice tasted like it was from yesterday. At the hotel's Michelin-recommended Chinese restaurant, Luchenxuan (2026), I ordered a Boston lobster mapo tofu. It wasn't spicy, numbing, fresh, or fragrant; it was bland and had a beany taste. When the waiter asked for my feedback at checkout, they immediately waived the charge for that dish. At least the restaurant service was acceptable, but the service from the front desk and customer relations department is completely unworthy of a five-star hotel.

My stay was very satisfying. The hotel has a grand and clean environment, and its location is very convenient for getting around. All the room amenities were in good working order. The buffet breakfast was delicious and offered a wide variety of choices. I must especially commend Kisu and Susie for their incredibly patient service. They thoughtfully helped me with my travel route inquiries and adjusted my requests with such meticulousness and warmth, never being perfunctory with guests. I felt very comfortable and secure during my stay, and I highly recommend this hotel.

My stay at Novotel Xiamen Downtown was fantastic! The hotel is filled with greenery everywhere, creating a very relaxing atmosphere. The front desk staff were gentle and efficient, and the room service on my floor was polite, thoughtful, and attentive. The room facilities were brand new and complete, and everything was spotlessly clean, making for a truly pleasant stay. Every detail was carefully considered, making for an excellent travel and accommodation experience. It's definitely a worthwhile choice when visiting Xiamen.

Same hotel, same number room, and same satisfied Always clean, great services, hospitality is number one in this hotel Pick up from airport 24 hours And due to we have flight in 8 AM hotel staff order for my taxi to airport. And very smooth check in and check out We always have incredible memory for this hotel

The room had a large bed and a small bed, which was enough for our family of five (2 adults and 3 children). The environment was elegant and the soundproofing was good. There was also a mini-fridge in the room, perfect for storing fruits and drinks. The kids loved the pool downstairs. The only downside was the TV; it wasn't connected to the internet, so we couldn't choose what we wanted to watch. The hotel's location is excellent, with many attractions nearby, making it convenient for shopping and dining!

This hotel is absolutely wonderful and cozy! We stayed for two nights with the kids. It's super close to Dongdu Wharf, making trips to Gulangyu Island a breeze. They have an outdoor swimming pool on the 3rd floor, and we even ordered swimsuits, goggles, and caps – the kids had a blast. Xiamen is really hot, so you sweat just by stepping outside, which made the self-service laundry on the 2nd floor incredibly convenient. If you turn left and walk about 300 meters, you'll find restaurants with some really authentic breakfast options. There's also a subway station right downstairs, but the lines are limited, so we mostly took taxis to the attractions.

The hotel has a simple yet cozy decor. The hot water supply is ample with good pressure, making for a very comfortable shower. The soundproofing is excellent, so it's very quiet at night. It's conveniently located near Baolong Yicheng and Wanda Plaza, making daily life easy. Highly recommended.

This hotel is centrally located in Xiamen, making it incredibly convenient to get anywhere on the island within a 20-minute drive. Unlike other hotels in Xiamen that boast sea views, Le Meridien offers a unique experience, nestled halfway up Mount Xian Yue. Its overall style resembles a mountain resort, allowing you to wake up to the sound of birdsong. The rooms feature balconies, perfect for stepping out and breathing in the fresh, natural air – very relaxing. The breakfast selection is also extensive, and I highly recommend the Shacha noodles; they are authentically delicious. As a loyal Le Meridien guest, I will definitely choose to stay here again on future trips to Xiamen. Highly recommended!