Mountain View Hotels in Xiamen

The hotel service was excellent, always responsive to our needs and going above and beyond to satisfy guests. No matter the time, they were always quick to assist. The service even started before we arrived on the island; hotel staff contacted us days in advance to confirm our needs during our stay, reminded us about the ferry tickets required for the island, and even helped us book them. After adding the concierge on WeChat, they sent us information about hotel and island activities, and could assist with advance bookings and ticket reservations. Upon arrival, the concierge met us at the pier and helped with our luggage. Any questions we had during our stay were answered instantly via WeChat. When we checked out, they even gave us a souvenir and helped transport our luggage back to the pier. Considering we had a lot of luggage, a staff member specifically accompanied us on the ferry, helping with our bags the entire way. The whole stay felt very warm and reassuring; it’s a hotel full of human touch. The hotel environment is very quiet, with an ecological park next to it. Walking through the park leads to the beach, and the coastline is beautiful and great for walks. A truly excellent stay!

I've always had a good impression of Conrad, but the service at Conrad Xiamen this time was really disappointing. I checked in on August 5th and 7th. On the 6th, I pressed the 'do not disturb' button. In the afternoon, I received a call asking when I'd like my room cleaned. I gave them a time, and then shortly after, I got another call asking the same thing. I don't understand the point of the 'do not disturb' sign or the first call. Around 8 PM, a staff member brought me a complimentary sweet soup, and when I asked why I hadn't received it the night before, she said they were too busy. That evening, I complained to the front desk. The next day, when I checked out, the lobby manager, Ms. Shen (2459), told me that as a resolution, they would refund a small portion of my room fee and waive the dining expenses during my stay. I then left the hotel. On the way, I received a call from Trip.com, saying that for the hotel to refund a small part of the room fee, I would need to cancel my order, which meant I wouldn't be able to leave a review. I disagreed. Afterwards, as shown in picture two, Ms. Shen called me three more times. There was no apology or intention to improve service; she just wanted me to compromise. In the last call, she even started by saying that my 2000 deposit hadn't been refunded, trying to threaten me into compromising and canceling the order. She also constantly interrupted me. I told her I would complain about her as well and hoped someone else would respond to my two complaints. On the evening of August 8th, as shown in picture three, a woman claiming to be from customer relations called. I was unable to take the call at the time, and she promised to call me back the next day. Now it's the third day, and I still haven't received a call. I feel that the hotel has no sincerity or intention to resolve the issue, which is why I'm writing this negative review. Separately, the Hainanese chicken rice from room service was also very bad. The chicken was dry and fishy, and even the rice tasted like it was from yesterday. At the hotel's Michelin-recommended Chinese restaurant, Luchenxuan (2026), I ordered a Boston lobster mapo tofu. It wasn't spicy, numbing, fresh, or fragrant; it was bland and had a beany taste. When the waiter asked for my feedback at checkout, they immediately waived the charge for that dish. At least the restaurant service was acceptable, but the service from the front desk and customer relations department is completely unworthy of a five-star hotel.

This is a very good hotel. It is right next to the shopping mall, so restaurants and coffee shops are everywhere. We really appreciated the friendly front desk staff getting us an upgraded room. It is spacious, cleaned, comfortable, and fully stocked with everything we need. We love their long and cleaned pool. It’s perfect for lap swimmers. Definitely we will recommend this hotel to our friends and family.

My stay at Novotel Xiamen Downtown was fantastic! The hotel is filled with greenery everywhere, creating a very relaxing atmosphere. The front desk staff were gentle and efficient, and the room service on my floor was polite, thoughtful, and attentive. The room facilities were brand new and complete, and everything was spotlessly clean, making for a truly pleasant stay. Every detail was carefully considered, making for an excellent travel and accommodation experience. It's definitely a worthwhile choice when visiting Xiamen.

The room was quite spacious, clean, and tidy. The service was excellent, and the breakfast was a thoughtful touch! The evening environment was very quiet and clean too! The facilities were comprehensive, they helped with taking photos, and were great with kids! They even helped push the stroller when we left!

Before coming, I did a lot of comparison and considered many options before settling on this hotel. Firstly, the price was acceptable. I cared more about the floor, so I chose a room above the 50th floor. I was a bit worried about getting a 'hotel blind box' before checking in, but once I did, the room overall was great. The ocean view was fantastic, and the style was simple and elegant, perfectly matching my expectations. Overall, I'd give it a solid thumbs up. I personally really liked it.

First of all, the location is pretty amazing. There are plenty of really good food around. The street food nearby is decent, albeit a little pricey. A few of the restaurants nearby are very good for the price. It's also super close within walking distance to a Sam's Club, which is the China equivalent of a CostCo or Walmart.. You'll need membership to get in, so do try to get a friend to help. Ordering deliveries from Taobao or ******* to this hotel was also pretty amazing. Everything came ahead of time and unbroken. Every room's sound isolation was amazing, with heavy doors that were sealed down to the very bottom edges. The carpark was also VERY large. It was enough for 3 large tour buses to park overnight, and yet still had room for lots of cars and bikes. Hotel service was responsive, but was not proactive and lacked initiative. What's bad are the facilities and attention to detail: 1) They put air purifiers next to wide open windows. What's the point of that? Are you trying to filter the air for the entire city? 2) We were given non-smoking rooms, but there are ash trays in the rooms and the whole corridors and elevators smell of cigarettes for the weekend we stayed. Please separate smoking guests on their own floors. 3) The HVAC and air conditioning triggered my allergies the whole stay. I'm pretty sure they do not clean the HVAC pipes and ducts, given the amount of smoking guests.

I had high expectations for Le Méridien Xiamen, a high-end Marriott property, especially after booking the One-Bedroom Villa Suite 1101. However, my experience was deeply disappointing. First, there were hygiene issues. On the first night, I found a bug while dining in the restaurant. Later, I discovered a dead insect in the downstairs bathroom of my room. When I called housekeeping, I also realized the doorbell was broken. For a high-end hotel, this level of hygiene and facility maintenance is simply unacceptable. The most egregious issue was the guest room security. Due to the broken doorbell, the hotel said they would arrange for repairs. I understood that equipment needed fixing and was willing to cooperate. However, the next day at noon, while I was taking a nap in my room, I suddenly heard noises outside. When I opened the door, a male maintenance worker had already entered the room area and set up a ladder near the stairs, ready to start repairs. Throughout this entire process, I received no phone call, no text message, no email, and absolutely no form of consent was requested. Both I and my companion are female, and we were genuinely shocked and felt extremely unsafe. We had to demand that he leave immediately. To this day, I wonder: Does the hotel allow non-emergency maintenance staff to enter an occupied room without the guest's knowledge? How does such a procedure ensure guest privacy and safety? Beyond that, the front desk service was also disappointing. One evening, I wanted to inquire about a specific dish I had ordered via in-room dining for lunch, just to know which restaurant it came from. The front desk repeatedly insisted I show the order receipt and made no effort to help me look it up. As we tried to find the consumption record, the staff even walked away directly, leaving us stranded at the front desk, showing a complete lack of service awareness. Later, at the Chinese restaurant, I first tried to order baby lobsters, but was told they were unavailable. I switched to green crab, waited a while, and was told that was also unavailable. I then changed to mud crab, and again, it wasn't available. This happened three times in a row, with each unavailability communicated only after a long wait. In the end, I had to settle for yellow croaker. The food tasted good, but the overall dining experience was very poor. After dinner, I went to the executive lounge. There was almost no proactive service, and the staff were chatting loudly, completely undermining the quiet and professional atmosphere one expects from an executive lounge. My impression from this stay is not that just one aspect was flawed, but that there were significant shortcomings across hygiene management, room maintenance, security management, front desk service, F&B operations, and executive lounge service. Specifically, the incident where a male maintenance worker was arranged to enter an occupied room without guest consent is what I found most unacceptable. Equipment can break down, but a hotel should never disregard a guest's fundamental right to privacy, security, and information. I hope the hotel thoroughly investigates this matter and provides a formal explanation. I also hope other guests, especially female guests, are aware of this.

Title: Great location and view, but challenging for foreign travelers Review: This property is more of an Airbnb-style apartment rental than a traditional hotel. While the location and the view from the room are excellent, there are several points that foreign travelers should be aware of. Check-in: The front desk counter does not provide room numbers or guidance. You must contact the owner directly via the Trip.com app's call function. Note that the owner does not speak English. Room Guidance: I was guided to the room by two young men in casual clothes rather than hotel staff. They took photos of my passport and face for registration, but they seemed unfamiliar with the system and struggled for a while. Facilities: Hot water stopped in the middle of my shower; this might be due to the water heater settings or capacity. Also, the TV is only connected to a Xiaomi internet device, which requires a private account or additional payment to watch anything. Wi-Fi: I scanned the QR code in the room, but the AP for my room (1906) didn't exist. I eventually managed to connect to the signal for the neighboring room (1907). Amenities: Only disposable paper towels are provided. I recommend bringing your own towels if you prefer real ones. Privacy: On the day of checkout, cleaning staff entered my room while I was out for a walk—well before the actual checkout time. I found their cleaning cart left inside my room when I returned. Summary: It feels like a residential apartment converted into a rental service. It can be quite inconvenient for foreigners due to the unconventional service style. Stay here for the view and location, but be prepared for some DIY-style hurdles.

I traveled to Xiamen during the Chinese spring service with my dog and took a day trip to Kinmen Island, Taiwan, just off the coast. This hotel was in fact an apartment building with several management companies renting out rooms on various floors. Overall the building was in a horrendous state of disrepair. Initially, the front desk tried to put me into a room on the sixth floor which looked like a scene from a horror movie... Stains on floor, walls, dirt and garbage everywhere....I asked if this is the same room I booked and another female staff member moved me to the 9 th floor which was at least clean and updated, in the hall. The room was ok, and bed comfortable, but I've never stayed in a hotel that put sheets directly on the mattress without a minimal pad between... Luckily no bed bugs. The room had 3 out of 8 working lightbulbs so it was very dark. The heater didn't warm up the room even at max level running all day. Everything was old and dingy... Nothing like the photos I had no TV or Internet service the first day until I asked for it to be repaired. Overall, no maintenance is the problem.. But at least the woman at the front desk was helpful and kind That only real redeeming quality of the room was the view... But the window was so dirty, it was mostly obscured.