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9.2/10
Great
AAliceP.Good location. The room seems clean overall, just little dust somewhere. They have swimming pool and sauna to use. I like the view of my room seeing CN tower. However, parking is not free, and air conditioner isn’t as cool as it supposed to be, but I bring my mini fan to travel, so I don’t have a problem.
Hotel near Downtown Toronto, Toronto 88.5% of visitors choose this area
Price per night from:AED 858
9.0/10
Great
GGuest UserThe hotel is ideally situated of the front of the lake with the ferries to the islands just outside. An underground stop is just across the road with links to Union station and elsewhere. There are also a selection of buses that pass and a hop on hop off stop is about 10 mins walk. You can walk most places in central Toronto from hotel if you wish and are happy walking. You can choose which street suits you best on your walk and change route for variation as only a block apart and will all get you to central Toronto. You are maybe about 15 mins from the Blue Jays and CN tower so hotel is in a great location. Billy Bishop airport is about a 20 min walk and would be convenient if you can get flights to or from there to your destination. The communal areas in the hotel look very nice, as is the entrance if being dropped off by car. However there is work going on around the outside of the hotel and if walking to and from the hotel it isn’t so pleasant on the eye. My bedroom was spacious but felt dated and would be nice to see a more updated look. However the view onto the lake more than made up for that minor irritation. The staff were all great and helpful when asked. There was various things going on from regular activities in the leisure area to free ice cream and wine ( not together unfortunately ) and music in the afternoon. The leisure facilities were great with a pool, sauna, steam room and gym as well as an outside area (5th floor) for sitting outside while the kids could play. There was a tennis court and a basket ball hoop. There was also an oppertunity to use cycles and go for a run possibly with a guide. We didn’t eat at the hotel so couldn’t comment but the did have a restaurant on the top of there south tower that would give great views. We did grab a coffee and snack from across the street and would enjoy sitting on the benches just along from the hotel looking into the lake in the morning. All in all one of the older hotels ( I think) in a great location with great views and facilities which met our needs.
MMatt88Totally disappointed. We were visiting my son in Toronto. I stayed with my son. My sister and her friend stayed at Royal York mainly for the location and history. I seldom travel in North America because hotels are just too expensive. I favoured Asia much more. We had lunch at the restaurant. There were 5 of us. Services were very slow. One of us ordered steak and eggs for lunch. Steak came with no eggs. The server brought eggs later with no apology. We ordered coffee. Coffee came with no cream and sugar. Oh well.
The final night of our stay i had dinner with 2 of my old friends and we went back to lobby bar to meet my sister for a drink. We were seated and there was no server to be seen. When we raised our concern to the manager Karen, she promptly asked us to leave even though we told her we were hotel guests. She intended to embarrass me in front of my friends. It was a first time I got kicked out of bar without even drinking. So we moved across the street to a nice local bar. We were seated and served a bottle of wine at half of the price. I would like to have Fairmont to provide a response from Karen for the reason for kicking us out.
So our destination was Montreal and we chose Queen Elizabeth Fairmont. We learnt from Royal York. We avoided the food and beverage at the hotel.
I am a seasoned traveler and a Diamond member at Trip.com. This is probably the worst experience I have had in last 10 years of travelling worldwide.
I will definitely avoid Fairmont from now on.
Hotel near Downtown Toronto, Toronto 88.5% of visitors choose this area
Price per night from:AED 831
9.0/10
Great
GGuest UserHotel located is old area. almost not person walking arround at day or night.
Services is good, restaurent serivces is good as well, breakfast choices is simple but enough, Dinner is Ok. Room facility is good and temperature is warm enough special in winter time. Except their car park, is dirty, and old...
GGuest UserThe front desk staff were incredibly friendly and welcoming, which immediately made us feel at ease. During the Christmas period, the hotel even offered complimentary hot chocolate and churros, which was such a lovely festive touch and really added to the atmosphere.
The facilities were excellent. There is a 24-hour gym, which is very convenient, and the swimming pool stays open until 10pm or 11pm depending on the day. Towels are also provided at the pool, so you do not need to bring your own, which is always appreciated.
Overall, the staff were warm and attentive, and the hotel had a genuinely welcoming and festive atmosphere. We thoroughly enjoyed our stay.
Hotel near Downtown Toronto, Toronto 88.5% of visitors choose this area
Price per night from:AED 885
8.9/10
Very Good
AanothermorningEverything was alright for my second stay, but the check-in service was disappointing for a Hilton brand. Around 3–4pm, only one counter was available and guests had to wait. A manager was walking around apologising, but I noticed she offered water and explanations to others (like pilots and another guest) while I was only told to wait. Later, when my check-in was done, she simply brought me my luggage without explaining hotel facilities, unlike how she treated the other guest. This made me feel slightly disrespected, and as an Asian guest I couldn’t help but wonder if it was discrimination. Apart from this, the hotel itself was fine, but service standards need improvement.
Kkimi_cheThe Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.
GGuest UserWhen it's sounds like Radisson Blu, people may think of a 4-star hotel, but my experience with Radisson Blu was not so amused. The miscommunication started since we checked in. On Trip.com, it said we can have a buffet style breakfast with $25 per person, but upon asking them, they said it's a la carte and have to pay at the restaurant. There was no buffet available. They asked me to send an e-mail to confirm is the information about the breakfast is accurate as it mentioned in trip.com sadly no one responded to my e-mail until the hours of breakfast ( 8- 11 am ) and we had not breakfast in the morning.
The room is okay. It is not as exciting as it sounds like Radisson Blu. I had experience staying in Radisson blu in other countries, but the room quality they had there is not even as comparable with Radisson blu toronto downtown. The room in Radisson blu toronto downtown is like the same as some random hotel. The coffee machine was really dirty. When we complained at the front desk, they did not send any replacement. Another thing is that no dental kits were provided as it should provide in all 4 star hotels. Upon requesting at the front desk, they send us dental kits like an hour later.
While checking out the front desk lady, she was a trainee. I showed him the picture of the dirty coffee machine and explained our dissatisfaction. She said she couldn't do any compensation since the room was pre-paid. In return she offered me some bottle of water for our trip 😄. I mean, I don't need a water bottle as compensation. Then she offered me that the parking would be on the house. Now, I am waiting for the return of my $100 security deposit.
Apart from that the location of the hotel is very cool and convenient. Just in the herat of downtown. The CN tower was visible just from the window of our room.
Considering everything it does not meet the standard of a 4-star hotel.
GGuest UserExcellent location with direct access to subway st. Lots of restaurants nearby, supermarket and drugstore were also nearby.
Reasonable room rate
nice and cozy view from room
drawback:
shower was quite slow.
no bottled water provided
no kettle provided.
no self laundry facility
GGuest UserEven though I went there suddenly, it was a good place to stay. The location was good and all the facilities in the room were good. The CN Tower was also visible from inside the room.