Maspalomas Hotels with Balcony

We arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently. Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch. Definitely recommend

The good part is people are very nice and.friendly, super helpful. Service is good as well. Location is perfect, touristic, but not too crowdy. However, hotel facility is not well maintained. Our doors in the room can barely be closed, bathroom is pretty dirty, i can see mold in the corner, the structure of the room is weird, at night, u need to close all doors in the room to avoid lights in the hallway ourside of the room, breakfast is just soso, have all the basics, but not tasty. boiled eggs are even cold. We didnt use the swimming pool, cannot comment on that.

The hotel's scenery and environment are exceptionally good and very relaxing. The seawater bath spa and the infinity spa pool facing the sea are definitely worth experiencing. The service is also on point, though it's a shame that most of the staff don't speak English. They also messed up my room service order three times. 😅

Absolutely fantastic! The room was clean, bright, and sunny. The common areas were spacious and not noisy at all. The front desk service was excellent and incredibly patient. There are also many restaurants nearby, which is very convenient. In short, I will definitely choose this hotel again next time. Facilities: Fully equipped Cleanliness: Super clean

Very suitable for parent-child vacation, the hotel has arranged a lot of programs from morning to night. The design details of the hotel are super beautiful and ubiquitous, perfect African style. There are 9 swimming pools, you can definitely find the place you want to lie down and relax. There is a long row of shopping festivals and small restaurants at the entrance of the hotel. The Tujiu restaurant is the most authentic and delicious. The Chinese boss behind the scenes is super enthusiastic about us every time we eat After sending a large glass of wine, take a 7-minute taxi ride from the center of the dunes

The “Pool View Suite” had no view of the Pool. No way are they of 4 Star Standard either. Lots of Cracked tiles and very shoddy and aged.. Food was very good and plentiful.. The staff extremely friendly, but at €300 a night, we felt very cheated with everything about Room 812 that was deemed a “Pool View and Garden View Suite”!! Besides zero view of the Pool, it was of very aged decor and in urgent need of modernisation.. Not to  mention the Gardeners making noise with machinery from around 4am In the morning.. Would not return

Front office and services staffs can be more pleasant. Not sure if they understaff or tired . But they sometimes they not friendly. The guy who checked us in very nice but rest of stay, we don’t received friendly attitudes from the service nor front office staffs . The housekeeping lady so much helpful. The hotel are decent.

Excellent laid back and friendly hotel with a wonderful pool and delicious breakfast. Location was 15 minutes walk from the beach and plenty of restaurants and shops nearby. Very handy for airport transport on a good local bus service (line 66) room was spacious and comfortable. Good shower. Staff were obliging and kind. Will definitely return.

Staff, not what I'd expect from such a beautiful place... Chatting as I stand at reception.. A LONG 5 minutes.. Only to be then stared at, expecting me to initiate conversation.. Fundamentally...you tell me?

Such a fantastic hotel and perfect location, the rooms are brilliant and with 5* service . It is a huge hotel so plenty of swimming pools to choose from and always clean. The food is delicious and the receptionists are wonderful ,ready to meet your needs 24/7