Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 4, 2026
Anonymous User
I took a bus from Odawara Station, got off at the “Verde no Mori” bus stop, and reached the property in about an 8-minute walk.
As it was my first time visiting Hakone, walking uphill from the bus stop while carrying a suitcase made me feel a bit uneasy at first. However, once I arrived, I was warmly welcomed with a welcome drink, and they kindly accommodated an early check-in, which was a big relief.
The room was spacious with a beautiful view, and I was thrilled to finally experience a semi-open-air bath, something I had always dreamed of. The location is extremely quiet, making it a perfect place to truly relax and enjoy a peaceful escape from everyday life.
There isn’t much around the property. If you have a car, this won’t be an issue, but for those without one (like me this time), I recommend bringing some snacks just in case. Although I didn’t use it, the hotel also seems to offer shuttle service to nearby bus stops.
Dinner, which I reserved in advance, was served in a private dining room and featured a kaiseki-style menu. During my stay in late January, the sashimi course originally included bluefin tuna, amberjack, and ark shell. However, because “a Japanese guest (me!) was visiting,” they thoughtfully prepared usubahagi, a fish I had never encountered before. I was truly impressed by this considerate gesture.
The sakura shrimp rice cooked in a small clay pot was another highlight. When I couldn’t finish it all, they kindly made rice balls for me to take, which was such a warm and thoughtful touch. Breakfast was also confirmed the day before, and I was able to receive some additional service. Both meals were excellent in quantity and flavor—I enjoyed everything immensely.
The flowing hot spring bath in the room requires mixing in cold water and adjusting the temperature yourself, but by running the cold water about 5–7 minutes before bathing, it was not inconvenient at all.
Honestly, this is a place that may divide opinions depending on personal preference. For me, however, it was a wonderful stay, and I definitely plan to return.
Unfortunately, I didn’t catch his name, but the Japanese male staff member who took care of our meals was gentle, polite, and answered all my questions clearly, which made me feel very comfortable. There was also a young Southeast Asian female staff member; while there were minor communication misunderstandings, she worked very hard. As someone who also works abroad, I sincerely hope she continues sharing the beauty of Hakone and Japan with international guests visiting this inn.
Next time, I will definitely stay for multiple nights!
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Price per night from:SGD 600
Posted on Apr 11, 2024
Anonymous User
This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!
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Price per night from:SGD 446
Posted on Sep 12, 2026|Rainbow Plaza Twin Room River Side (Train View from Station Side) - Non-Smoking
summer_by
The Hakone Fujiya Hotel is really conveniently located. You get off at Hakone Tozan Line's OH51 terminal, walk straight, turn left, take the direct elevator down, walk forward past the red railing bridge, turn right, and a little further on your left, there's an elevator leading up to the main entrance, which is also the parking lot.
The cold water from the tap in the room is drinkable. The hot springs are on the second floor, and the recliners in the lounge are very comfortable. They offer hot and cold tea, and you can buy milk and yogurt from vending machines if you have some small change. Breakfast on the first floor at 7 AM is super crowded.
Dinner at the hotel took over an hour. Dining at 8 PM on the second day was too late.
The original flavor dango from a street vendor near the entrance was very soft and reminded me of rice cakes grilled on a gas stove when I was a child. The rusks here are quite tasty, and there's also a visually appealing ice cream shop, but you have to eat your purchase inside the store. It was very crowded, so I didn't buy anything.
It rained for both nights we stayed, luckily we had a private car tour. Our first stop was the Hakone Open-Air Museum, which opens at 9 AM; it's more enjoyable to wander around when there are fewer people. We bought tickets for the pirate ship for 2500 yen, and with fewer people, we were prioritized for boarding – a smart move on a rainy day.
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Price per night from:SGD 233
Posted on Mar 3, 2024
Guest User
Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
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Price per night from:SGD 726
Posted on Oct 6, 2026|Standard Twin Room
Guest UserSo comfortable, I loved it! I regret not staying a few more nights. When you're on vacation, this is the kind of grand hotel you want to stay in. The service was impeccable! It has a quiet, old-money vibe, and the service is excellent. The hot springs weren't crowded at all; going around 4 PM felt like having a private onsen. My skin felt so smooth after soaking in the hot springs. My skin was terrible in Tokyo, but after coming to Hakone, it's glowing! The scenery is beautiful. I was a bit hesitant before booking, wondering if it might be too old, but there's absolutely no need to worry; it's very clean.
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Price per night from:SGD 212
Posted on Feb 26, 2026|(2double Beds+sofa), No-pets Allowed,Non Smoking
Marioaidahai
This hotel is self-service, but it's absolutely fantastic. First off, the location and the view from the window are unbeatable. It features authentic Hakone hot spring water directly to your room, and you can definitely smell the sulfur. You can also BBQ on the terrace while enjoying a foot bath and a drink. It's perfect for a longer stay during your vacation.
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Price per night from:SGD 390
Posted on Jul 12, 2026
Guest UserFirst off, let me explain why I chose this hotel. A colleague highly recommended it. Her Japanese relatives had taken her there when she visited Hakone before, and she said it was mostly frequented by locals. After checking in, I found this to be true, so I booked it.
Now, about the location. It's right next to Kowakien. The bus stops in that area are all very close, with three stops within two to three hundred meters. You can take a bus from Hakone-Yumoto to Horaien, and the hotel is directly across the street. Buses run every 15 minutes, are very punctual, clean, and convenient. It's also very close to Ten-yu and Mori-no-yu, just a short walk away.
As for the service, it was absolutely impeccable. There was a handsome, glasses-wearing gentleman who spoke Chinese and had an incredibly good attitude. There was also a slightly plump Chinese lady who was very kind. After check-in, she even escorted us to our room and explained everything. Throughout our stay, everyone we encountered had an excellent attitude. They even meticulously explained our itinerary for the next day and proactively helped with our luggage. As my son said, ”They're genuinely good.”
Regarding the meals, I booked a half-board plan. Dinner started at 5:30 PM and was a Japanese kaiseki meal. I didn't realize at the time that some dishes could be swapped. My son was very hungry before eating, and we both pretty much finished everything. The wagyu beef was especially delicious. For breakfast, the staff asked us the day before what we preferred. My son chose the Western style, and I opted for the Japanese. The rice was delicious, and the salmon portions were generous.
About the onsen (hot spring baths): We arrived in the afternoon on our first day and immediately went to Mori-no-yu for a soak. The hotel provided free tickets, along with four arcade coupons. In the evening after dinner, we booked a private bath. Here's a note: I had read online that you could reserve private baths, but that's not actually the case. You need to check with the front desk, and if one is available, you can use it. You can't make reservations; you just have to wait. My son asked earlier and was told one would be free at 5:30 PM. We went at 6:20 PM after the previous occupants left. There are three private baths, and each session is an hour long – very comfortable! As for the main public bath, there's one indoor pool and one outdoor pool. I went early the next morning when no one else was there, so it was like having a private bath with an even better ambiance.
Cleanliness and the room: The room was very spacious with a balcony, offering views of lush green mountains and clear water. My son said the bed was very soft and comfortable. There was water provided, but no shower in the room itself. Although the hotel is older, it was very clean.
Overall, I was extremely satisfied. My son said he wants to go back again, but unfortunately, my wallet isn't quite ready for it!
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Price per night from:SGD 346
Posted on Sep 3, 2026|Standard Twin with Hot Spring Bath
Guest UserThe room was excellent. Clean, spacious and definitely enjoyed the private hot spring.
Location wise, not the most accessible but manageable with the on demand shuttle from Gora station.
Service was good in general. However, many items like razor and skincare required separate ordering. While they were free, we were told the skincare stuff was out of stock on day 3. The products received across the first 2 days were also inconsistent.
Amenities wise was kind of disappointing. The public bath was aimed towards tourists, which is fine. Footbath had mosquitoes unfortunately. Laundry service was kind of expensive for us at least, priced around 700yen per piece. Other than that, the one and only restaurant was underwhelming. We ate the normal course dinner priced at around 8000 yen. It was okay. The only other food options around are sushi, pizza, Chinese food and seven eleven. We ate mainly sushi and seven eleven.
All in all, it was not a bad stay, but you are mainly paying for the private bath in the room. For a five star hotel, the other aspects were slightly disappointing.
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Price per night from:SGD 399
Posted on Dec 17, 2025
Paul McLennan
Hi everyone,
It was very beautiful place to stay, very peaceful, clean and comfortable. Large room, beautiful view and onsen was very good.
To those not travelling by car, you need to get a bus Hakone freepass to get around. You can purchase it online, this is a big help.
One of the biggest problem was when we arrived the bus station at bus stop no. 252 ( Sengoku-kogen), we called the hotel to arrange to be pick up from the bus station no. 252, we have terrible language problems. They don't understand where was bus stop 252. They don't recognise there is a coffee shop, Lawson and little police station. Finally we have to pull our luggageas all the way to the hotel. Majority of the road was uphill and very little lighting ... Near bus stop number 252, you can see Lawson, a coffee shop and little police station.
On the second day, the shuttle bus service took us out to the musuem. We walked back from the museums, it took about 90mins to walk back to the hotel. We were told the bus ticket have to purchase at the counter Tokendai. We were stucked in the hotel for two days, because we really don't know where to apply which bus tickets.
On the third day, the hotel shuttle took us to another musuem, we were very thankful a lady from a musuem inform us we can get the ticket Hakone free pass online.
On the fourth day, we just realised Tokendai ( cruise) very close to the hotel. Luckily we managed to get around for the last day of our stay.
Overall we enjoyed the stay. The receptionists were very polite and tried to help. We have communication breakdown, they were continually apologises.
Big thank you for the trip.com to solve the problem.
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Price per night from:SGD 208
Posted on Jan 31, 2026
Jas25
The kaiseki dinner was absolutely delicious. The hot springs were incredibly relaxing, making this an amazing trip. I went without doing any research beforehand, but at the footbath bar where they serve welcome drinks, a staff member gave me a map and kindly recommended some great places to visit.
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Price per night from:SGD 254