AAnonymous UserThis capsule hotel is about a 10-15 minute walk from Makishi Station, located within a shopping arcade, so you don't have to worry about rain. I stayed in a female 'b' room on the 4th floor, which is a women's-only floor with an elevator. The makeup and washroom area has hair dryers, and the environment is comfortable and clean. The bed is on the upper level, and the slanted ladder takes up some room space, making it a bit difficult to open luggage. You can push your luggage into a small room, and there's a locker with a password lock that can fit a 28-inch suitcase. The small room itself doesn't have a lock. There are three shower rooms and three toilets, and I never had to wait to shower at night or use the toilet in the morning. However, the shower rooms are quite cramped.
The biggest problem was during my 4-night stay, the first 3 nights I had inconsiderate guests in the adjacent room. The partition between every two small rooms in this hotel is open at the top (I was in 415, and the next room was 406). I checked in on April 22nd and was woken up by loud noises from the adjacent room in the early morning for three consecutive nights (even though I was sleeping with headphones and music on). The 1st night: April 23rd, 12-1:30 am. The 2nd night: April 24th, 2-2:30 am. The 3rd night: April 25th, 5:30 am – all involved loud noises. Moreover, from the night of April 24th until 5:30 am on April 25th, the overhead light in the adjacent room was left on. The guest must not have returned and didn't turn off the light, and the light shone directly onto my bed. Even with a curtain, light still seeped into my bed, preventing me from getting a good night's sleep until she made a loud noise that woke me up at 5:30 am.
After enduring two nights of disturbances, I complained to the staff on duty on the evening of April 24th, but received no response or solution. They said they couldn't enter the room to turn off the light, nor could they tell her that she was disturbing others. I have stayed in many capsule hotels and youth hostels, and in every one, the management reminds guests to minimize noise at night to avoid disturbing others, and they also post notices. Since their toilets have an automatic light-off system, why don't the room's overhead lights have a similar system to prevent guests from leaving them on and disturbing others? Also, why is the top of the partition between every two small rooms open? While opening the room to the corridor might be for air conditioning, opening room to room is a completely flawed design. They should add back partitions or curtains to minimize disturbance to others.
This hotel completely neglects its guests, indulging them even if they disturb others. The room design also hasn't improved, significantly impacting the guest experience.
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