Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 2, 2026
Mrs LBA
I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine.
My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability.
I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials.
What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed.
The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared.
Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated.
Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is.
Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room.
Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive.
The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels.
I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.
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Price per night from:SGD 194
Posted on Apr 18, 2026
natq
Great location close to Buchanan St shops and train station. Room was a bit small for the 2 double beds. But we opted to change to a double and single bed to allow for our luggages and that was fine.
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Price per night from:SGD 209
Posted on May 30, 2026|Moxy Sleeper, Guest Room, 1 Queen
Guest UserThe hotel is very close to SEC and right next to Exhibition Station, making it super convenient to take the train to Edinburgh and Ayr. The breakfast selection is great, with a good variety of vegetables and fruits (which is rare to find), many types of coffee, delicious juices, and a wide assortment of bread. The room was cleaned daily and kept very neat and tidy. You can even see the University of Glasgow right outside the window.
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Price per night from:SGD 200
Posted on Jan 4, 2026|Standard Room with Double Bed-Non-Smoking
Guest UserWhat a warm welcome we always receive at this hotel hundred percent welcome and excellent members of staff . Good food.set up is very accommodating. Pool facilities so relaxing.
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Price per night from:SGD 189
Posted on Apr 28, 2025|Accessible Room, 1 Super King Bed, Sofa Bed
Kazzam76Lovely hotel in a great location. The staff were friendly and car parking just down the road was no trouble for us at all. The room was spacious and modern. The breakfast was delicious and we would definitely stay here again.
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Price per night from:SGD 215
Posted on Mar 29, 2026|Deluxe King Room
Guest UserThe Marriott Hotel has updated the rooms to a good standard.
However the bathroom has not been updated and was very poor with various areas dirty. (See photos). Also the shower screen did not close meaning lots of water was spilled onto the floor when taking a shower.
One of the bath towels in the room had a hole in it.
Other small things were that there is only one chair in the room meaning my wife had to sit on the bed.
Also only one tea spoon in the room.
This is not what I would expect from a Marriott Hotel!
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Price per night from:SGD 213
Posted on Apr 5, 2026|Room, 1 Double Bed (the Queen)
Guest UserBooked the ibis styles as a last minute getaway,check in was easy and staff were friendly,our room was a good size and very clean,nice sized shower with good power,bar area is relaxed and nice to sit have a drink in,would recommend this hotel and will go back again.
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Price per night from:SGD 182
Posted on Jun 20, 2026
Anil ShewakramA memorable hotel stay seamlessly blends comfort, exceptional service, and local charm. The experience begins with a warm, efficient welcome that immediately washes away travel fatigue. Inside the room, pristine cleanliness and thoughtful design create a personal sanctuary, featuring a plush bed and modern amenities. Delightful surprises, like a stunning window view or complimentary local treats, elevate the atmosphere. Exceptional hospitality shines through attentive staff who anticipate needs without intruding. Dining experiences, from a vibrant breakfast buffet to artisan coffee, celebrate regional flavours. Ultimately, a perfect stay transforms a simple lodging choice into a relaxing, unforgettable highlight of the journey.
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Price per night from:SGD 166
Posted on Jul 12, 2026
Guest UserThe location is great, really close to Glasgow Central and Queen Street Station, which makes getting around super easy. The room was very clean, and they even cleaned it daily. It's perfect for solo travelers.
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Price per night from:SGD 153
Posted on Jun 9, 2026|Standard King Room
Guest UserThe hotel staff were very friendly and helpful and booked a taxi for us early in the morning to the airport and checked to see if recent roadworks were finished. The room was great and restaurant had lovely meals. This is a great place to stay in Glasgow.
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Price per night from:SGD 110