Name: Marriott's Shadow Ridge II- the Enclaves
Address: Palm Desert, United States
Rating: 8.7

United States

Orlando

Hilton Head Island

Palm Desert

Kaanapali

South Lake Tahoe

Vail

We spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub). 
the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out. 
Our stay there could have been pleasant unless the service:
at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police. 
To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour. 
although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton. 
not recommended

The trip was excellent, spacious room & hall. Clean and tidy. We enjoyed the stay even though it was only 1 night.

The receptionist also responded politely!

I didn't understand English and I was often worried, but the staff were very polite and kind. Even in situations where the language was difficult to understand, he explained with a smile and explained in an easy-to-understand manner, and I was able to spend my time with peace of mind. Thanks to my detailed concerns, I am really grateful to be able to stay comfortably. I would like to use it if I have another chance.

A hotel where I lived very happily. Outside the villa is a golf course and the scenery is beautiful. The only drawback is that the building next door is being renovated, so it feels a bit dirty! But the price/performance ratio and service are good

Wonderful place to stay! The most comfortable bed I’ve ever slept in. Pillows like clouds. We stayed in the off season and the service and food was just a great as it would be in the summertime. Cocktails were very good. All the pools were heated and they even had entertainment and activities in November! I would recommend this place to anyone that wants to enjoy a little pampering and relaxation ☺️

The room is very big, the service is very good, and the location is very close to several playgrounds! The room has an open kitchen, living room, very large bedroom and bathroom, and the kitchen is fully equipped with kitchenware. The hotel also has many activities, various sports venues, swimming pools, and water parks. It is very comfortable.

The room is arranged on the second floor during the rainy season. It is clean and comfortable. The room is spacious. The kitchen utensils are great. The laundry room is also great. The price is too high. The shuttle is to the activity center. It is on call. There are large water entertainment projects inside. Unfortunately, the children did not play the slide because of the rain.

Very nice hotel, environment, sanitation, facilities are great. The hotel at this price is very good. Will come again next time.

The staff were very friendly and nice. The hotel restaurant was nice. The room was very cozy.

The villa in the desert, right on the golf course, is perfect for vacation.
It's just that the room booked by Ctrip is inconsistent with the picture. It doesn't face the stadium and the view is very poor, which is disappointing.

Very beautiful hotel, surrounded by golf courses, quiet and beautiful. My favorite hotel on this trip. I will continue to stay here next time. There is another Marriott next to it with flamingos to see. The environment is more beautiful and the price is higher.

Less than half an hour's drive from the desert Ole, there are very few people in the country. The hotel is all three-story, surrounded by golf courses. No car is not recommended. It’s too far to go to Ola in Palm Springs. Almost all of the hotel’s guests are old Americans who are going to play golf. The hotel was unsuccessful and it was withdrawn after a night. There is an open air swimming pool and a constant temperature.

The hotel is relatively old, but the maintenance is OK. The service is average.

Facilities: Very complete, especially the kitchen, which has everything. People who love to cook are blessed.

Environment: The bedroom window is next to the corridor, which is relatively poor. There is a golf course outside the balcony, which is very beautiful.

Service: No one answered the front desk call for a long time. But the attitude of the front desk and the shuttle bus driver was very good.

Marriott Vacation Club

Columbus

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