Name: Negresco Princess
Address: Barcelona, Spain
Rating: 8.6

Dominican Republic

Bavaro

Mexico

Playa del Carmen

Spain

Barcelona

I recently stayed at the Grand Bavaro Princess Resort in Punta Cana for 4 nights, and unfortunately my experience was extremely disappointing due to a THEFT.

After returning home, I discovered that jewelry I had carefully stored inside a pouch within my makeup and skincare bag was missing. These were not items left out in the open — they were placed בתוך my personal belongings, which indicates that someone went through my things.

During my stay, my sunglasses also disappeared. At the time, I assumed I had misplaced them and even checked with Lost & Found, but nothing was reported. Given what I discovered later, I now believe those were stolen as well.

This situation is very distressing. Beyond the monetary value, the jewelry had sentimental importance as they were gifts. What is most concerning is the lack of security — guests should feel safe leaving their belongings in their room without fear of someone searching through their personal items.

I have contacted the hotel and requested an investigation, but I want to make other travelers aware of this experience.

I strongly recommend exercising caution if staying at this resort.

Stay dates: March 20 to 24, 2026
Room: 2702

This resort was beautiful and had lots to do. Children are allowed, there’s a kids area and even a teen hang out. There are multiple pools and a beach. There are about 5  specialty restaurants that open at night, but require reservations—I ate at Fogo and it was delicious. During the day, there’s a buffet  snack bar, coffee shop, and icecream bar available, plus a sports bar that’s open 24/7. In the evenings, the lobby has entertainment, including shows and a DJ.

Theres a trolly that comes every few minutes to take you around the resort if you don’t want to walk. One of my favorite parts was the beautiful wildlife roaming the resort and the amazing service staff—most were very friendly and welcoming. I wouldn’t consider this a party resort; it’s more geared toward families and low-key fun. Definitely check out the beach bar—John and Gerson are fantastic bartenders, very friendly and entertaining. There’s also a snack buffet there that overlooks the beach, so you can enjoy a nice breeze while you eat.

I traveled Solo. My only downside was the rooms. They each had a balcony, and really could have been great, but cleanliness could be greatly improved. I had to change rooms twice—first due to the AC not working, then because the balcony door wouldn’t lock. All 3 rooms weren’t very clean mainly the bathrooms. Im not a picky person so By the third room I had both locked doors and ac, so I just went with it lol.  On the positive side, they did upgrade me to a larger room, which I appreciated. I did feel like some of the front desk staff was not very friendly or accommodating. Neither of those issues were my fault and it seem like a bother or hassle for them to swap my room.

Overall, it’s a lovely resort with great amenities, and a relaxing atmosphere. I’d recommend it if you’re looking for a safe, beautiful place to unwind with family or enjoy a laid-back vacation.

Upon arrival i found out that Trip.com botch my reservation. i booked a garden suite that offered a king bed or two doubles. My search was 1 room 2 adults i was giving Punta Cana.   princess suites. the resort refuse to check me and my sister in because a phone rep told me that my booking was good for two. had to use my spending money to pay extra cause Trip.com did not put my sister on the booking. food was nasty, cold and picked over. fresh food was not put out often enough. Flies were all over the food. wait staff at the steak house was rude and nasty. Refuse to correct my order after they messed it up. Spent an entire night hungry. beautiful spot but will never go to this resort again nor will i book with trip.com

The complex is nice and the rooms are comfy.
I sent an email with some questions / request a week before arrival and they never replied.
The food quality wasn't great, my father got intoxicated with something there and we also found a piece of hair in the food. Some people were a bit rude. Zero options for gluten free. The reception and cafes are far from the rooms so you need to take a minibus which is not confortable. Restaurants were always fully booked but they looked empty when walking around.

What an amazing place.  My room was spacious,  clean, and beautifully decorated.  The friendly staff made my check in pleasant.  Shout out to señor Francisco from the Mexican restaurant.  He and his team were awesome.  The food was delicious. The buffet restaurant is packed with goodies.  Anything you want you can eat. Justin was super nice. Best waiter ever. The resort is clean, well maintained,  and the landscaping is beautiful.  Overall,  had an excellent time.  Would definitely recommend.

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

Pros - the staff is all wonderful. The resort has been recently renovated so it’s in relatively good condition. 
Cons - the food isn’t great… I would call it mediocre verging on poor. The a la carte restaurants weren’t great either and I would call the booking system/insane red tape process to visit the a la carte restaurants off putting, verging on insane. 

I probably won’t be back for the above stated reasons, but I must reiterate that all of the service staff were truly lovely and no question the highlight of the trip.

This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive

Fantastic hotel! It's super clean and hygienic. The front desk staff are incredibly warm and helpful. The location is absolutely perfect – right next to a large shopping mall and very close to the beach. The nearby square has plenty of entertainment for kids. Plus, the hotel has two swimming pools, which my kids absolutely loved! We'll definitely choose this place again next time we visit.

The hotel is located in a central area and the staff is friendly. We left early in the morning and their breakfast picnic was amazing! 

The breakfast at the hotel is a plus one and the entry is super nice. However, the rooms don’t reflect the ratings of this hotel. Maybe it has lost one or two stars through the years.

Overall, I would recommend this hotel.

Princess Hotels & Resorts

Columbus

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