Featured facilities: Parking, Guest Laundry, Restaurant
Excellent
587 reviews
9.7/10
1 night
From TRY 1,762
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9.8/10
Perfect
KKatKKGAfter we encountered a bad experience with a desert glamping resort in Dunhuang, we were a bit cautious with Dune when we booked it. However, after I communicated with the manager in Dune via WeChat, I was more confident as he was very polite and helpful. He helped us to booked a transfer from Turpan Airport to Dune resort. As our flight arrived Turpan in the evening, it was late when we arrived at Dune. The manager and another staff came to the entrance of the driveway to welcome us and helped us with our luggage. They took us straight to our tent, and they upgraded us to a bigger tent, too.
We woke up to this beautiful Kumtag Desert Sand dunes, right in front of our tent! It was so beautiful. As the off peak season started, we were the only guests there but the staff were serving us with delicious breakfast and dinner. The food was delicious and plentiful! The manager and staff were very attentive to our requests. One of the staff has helped us to arrange a local guide/driver to take us to the Kumtag desert for an exciting ATV ride and sand sliding. We had a great time. We ended up hiring the same guide, a pleasant and calm Uygur young guy to take us for some sightseeing and dropped us back to Turpan.
I would say to anyone who is looking for a real desert glamping, please come to Dune in Shahshan near Turpan instead of Dunhuang.
GGuest UserThis stay experience is perfect! The moment you open the door, a fresh breath hits you in the face. The marble floor is as smooth as a mirror, the bedding is smooth as new, and even the decorative ornaments in the corners are spotless. Every detail shows the hotel's professionalism and care. The parking lot is well planned and the signs are clear, so you can easily find a space even if it is your first visit. Free parking tickets are also provided when you leave. The biggest surprise was the breakfast session, with a wide variety of Chinese and Western dishes, the freshly cooked noodle soup was fresh and rich, the freshly baked bread was soft and sweet, and the freshly ground coffee was fragrant. You could feel the chef's superb cooking skills in every bite. From the environment to the service, it's impeccable. Next time I come here on a business trip, this hotel will definitely be my best choice!
GGuest UserUnbelievably romantic!
We arrived at night, and the illuminated manor house was both quiet and bustling, with performances by veteran artists bringing the courtyard to life! After enjoying a welcome feast of grapes, our housekeeper escorted us to our cabin... The swaying light and shadows of the grapevines made me pleasantly surprised to find it felt just like a villa in Bali!
The next morning, we asked our housekeeper for breakfast, which was hearty and healthy. The lovely lady even told us we could add more if we wanted... After breakfast, we could leisurely explore Grape Valley!
My only regret is not staying longer. The cleanliness, quietness, and comfort of the cabin made me want to stay for a month!
GGuest UserThe hotel's own vineyard, offering free fruit picking, is probably its biggest draw. The service was okay, both the girls and the guys were pleasant. Cleanliness was OK. However, the amenities weren't great. I was unlucky to choose a family room on the third floor, but the air conditioning wasn't cooling, and the shower pressure wasn't strong enough, making it a real problem for summer travelers. I've read reviews of the breakfast being generous, but that's an exaggeration. The watermelon didn't even feel fresh (this was in Xinjiang in the summer, which is when fruit is plentiful). Also, the coffee was expensive, at 24 yuan for an iced Americano (though I'm not sure about prices at other coffee shops in Turpan).
GgreenkakaTraveling through Gansu and Xinjiang this time, I've noticed that hotels serving breakfast until 11 AM truly show their dedication.
The hotel breakfast was excellent, and they have an underground parking garage, which is great for escaping the wind and sand while staying cool.
There are many restaurants and BBQ places downstairs. Across the street is an artificial lake, perfect for a morning run. If you head south from there, you'll reach grape trellises where locals sell fresh fruits and vegetables. I bought some 'Xiaobai' apricots, which were incredibly sweet and only eight yuan per kilogram.
GGuest UserSimply great place! Excellent value for money, the place is full of beautiful vineyards of grapes, the place looks like in a fairy tale. There is a shuttle that comes quickly and efficiently. The room in the shape of a wine barrel is great and clean, the staff is very nice and efficient, they helped us quite a bit. The breakfast is great and varied and there are also vegetarian options. There is a possibility of free laundry, and the reception is really available 24/7. The winery tour was beautiful and the long canal is very impressive. The shuttle from the train to the hotel and from the hotel to the train worked great. To improve - the pool was dirty throughout our stay, other than that it is just an amazing place! We will be back again in the future
GGuest UserThe hotel is located in the Cultural and Arts center, which is a free entrance if you're a hotel guest. They have traditional Uyghur music and dance performances throughout the day. The room is nice enough, the WiFi is better than most places we've stayed in. Breakfast was basic, packed and delivered to our room because it's off peak season and the number of guests were low. Overall, it was good for a 1-2 night stay.
GGuest UserI am confused how they got so many good reviews after staying here. First, they said offer they tickets to get into Grape Valley and it ended up no tickets are needed. Second, we went out for dinner, restaurants on the right side of the hotel, as the hotel suggested, are 3X more expensive than the normal price. Third, a worker at our hotel offered to drive us to a restaurant but we declined. Later, we found out that he was trying to take us to an overpriced restaurant with no customers. I guess he was looking for a commission from that restaurant. Fourth, we asked one lady in the touristy area, how far is the night market and she said 25 km, we checked on line it was only 7 km away. Even though the room itself was fine, I would advise against staying here or in Grape Valley altogether. Although a visit here for 1 or 2 hours is fine.
CChuge0825The hotel is very convenient, the room is large, the price is very close to the people, the surrounding eating and shopping are very convenient, the room is clean and tidy, the bed is very comfortable, the hotel is very user-friendly, the front desk service is also very good
22morrowsworldThis 4 star hotel has a goid rating on Trip.com and I can understand why. However, I liken this hotel to a 20 year old luxury car such as an E36 7 series BMW or Lexus LS 430. Exceptional and glorious when new, but getting old and tired fast.
On a superficial level the rooms look grand and sumptuous, but on greater scrutiny there are issues. One if these are the carpets, which are either in dire need of steam cleaning on a forensic level of thoroughness, or outright replacement. Some sections are worn and faded, while many odd bits and pieces can be found (and felt with bare feet), that seem to have escaped the attention of the room staff, e.g toothpicks, other miscellaneous refuse deposited by previous guests.
I booked a continental double room, for $68 AUD per night and there was a misalignment of the door with its frame. Large enough to see through to the outside! The room contained a sofa Comfortable enough but with fabric badly worn away. The white veneer paint on tables has seen better days.
Having said all this, overall, the hotel offers rooms of a relatively high standard. Ornate furnishings, large, extremely comfortable beds and pillows, a huge bathroom with sufficient water pressure and responsive hot water on demand (bathroom has a smart lighting arrangement which switches on via a sensor).
There are a dozen individual controls for room lighting. Lots of cupboards and drawers and powerpoints where needed. There is a gym but for some undisclosed reason is currently closed, of February 2024. Is a buffet style restaurant with several guests dining in it which looked very well staffed. Reception will go out of their way to give assistance with arranging tours, ordering taxis etc, and try to ensure guests are satisfied. In summary, the hotel looks good and to some extent is good, but may not be worth paying $50 US a night to stay in and was a little disappointing.