Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Good
83 reviews
7.6/10
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9.0/10
Great
DDeLCaiEnjoyable stay with standout staff… just a few areas to improve
Overall, I really enjoyed my stay at Crowne Plaza. The resort atmosphere was fun and relaxing, and the team truly made us feel welcome.
A few things could be improved: room service options were limited, so if you wanted something better you had to leave your room and go to the restaurants rather than having it delivered. Also, housekeeping wasn’t as thorough as it should be. There was hair in the bathroom, and the grout plus corners/crevices needed more attention. We also dealt with a constant flickering light in our room.
That said, the staff were kind, friendly, and responsive, and they didn’t hesitate to fix issues once we brought them to their attention, which I really appreciated. Special shoutout to Temo at La Bottega Italian Restaurant, Esa and Kelly who made our nights at the Urban Sugar Beach Club an absolute blast, and Esava and Jo from concierge made sure we were well taken care of! The resort also had amazing activities planned during the Christmas holiday for all ages!
Despite the few issues, I’d still recommend staying here, especially for the great service and lively resort vibe.
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
SsereleaThe room was clean and comfortable. I stayed in a villa, so there were a lot of locks, which was confusing. The back door was out of place and couldn't be opened or closed.
The sea is shallow and very good for walking! The staff were also friendly. It was wonderful to have a welcome drink while watching the sunset.
It's a shame that the access is not good, but it's worth staying!
I told them that I couldn't eat breakfast the next day because of a remote island tour I had booked, so they gave me a lunch box. In the morning, when I went to the restaurant to get my lunch box, the chef didn't understand what I said, so he made it for me in a hurry. There was only enough for four people instead of five, but I was grateful that they made it early in the morning because I had asked for something.
GGuest UserWished we’d stayed longer! We used as a quick 1 night stay before departing for an island stay ferry. However after staying here, we’d recommend staying here and doing day trips to islands. Great location only 10 mins coach journey to the ferry port.
One of the best breakfast selections we’ve had anywhere in the world - variety & freshness. Fantastic spacious & clean room, loved that specially filtered meant tap water was available, and the free reusable drinks bottle was a nice touch.
Didn’t get to use the pool in such a short time, but it looked lovely. Would highly recommend!
GGuest UserThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
JJeshminI recently visited Smugglers Hotel and had a mixed experience that I believe management should take seriously for the safety and comfort of their guests.
One of my main concerns is the lack of clear separation between smoking and non-smoking areas. While I was seated in the dining area having lunch, cigarette smoke drifted into the space, which triggered an asthma attack. This was a distressing and avoidable situation. I strongly recommend that the hotel either designates a smoking area at least 10 meters away from dining and common areas or ensures that smoking sections are completely separate and well-ventilated to prevent exposure to non-smoking guests.
Additionally, it would be beneficial for staff to have basic first aid training, including CPR. In situations like mine, having trained personnel on-site could make a significant difference in responding quickly and effectively to health emergencies.
I hope management takes these suggestions seriously and implements improvements to create a safer and more comfortable environment for all guests.
EEmanuel ChowWe stayed with Hilton Fiji for our Christmas celebration . We were welcomed with good room service, Christmas cookies, surrounded by nice restaurants and water sport. Awesome live music is played at the restaurant during the weekend night when we were there.
Llp_948Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel.
However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment.
For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear.
Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone.
Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient.
In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.
GGuest UserWe stayed at Club Fiji for our entire 5-day visit, and after exploring the area during our stay, we believe it was the best choice in Nadi. Why did we love it?
The location is fantastic — right on the beach (we stayed in a beachfront bure), close to the airport but without any airplane noise. There’s a convenient free shuttle to many activities like the Vau Contemporary Dance performance or a Denarau snorkel cruise, and a taxi to Nadi town costs about 10 FJD.
Our beachfront bure was newly renovated, clean, and had everything we needed — not fancy but comfortable. The beds were made regularly if we weren’t in the room when housekeeping came by.
The grounds are stunning, with beautifully kept gardens and loads of chill-out spots — beach beds under umbrellas, hammocks on palm trees, two pools, and lovely spaces to eat or have a drink.
The service was very personal, with staff always checking if we needed anything. They even have a travel expert on-site to help plan your activities and bookings.
Entertainment happens most nights, ranging from the unique way dinners are served (like Korean grills or beach BBQs) to concerts and local celebrations.
Food-wise, the buffet breakfast is simple but adequate since there are few other options nearby; the à la carte dinner menu is decent, but the special grills are outstanding.
We really loved the authentic Fijian atmosphere here, which felt very different from the typical all-inclusive resorts—it had a feeling you couldn’t find just anywhere in the world.
SSerDrePROS: Budget friendly. Located right next to a MacDonald's and multiple shopping spots from Supermarkets, boutiques & restaurants. Walking distance to Bus Stops, and 14 mins drive to Port Denarau. Parking & Gym is complementary. The gym is quite small. Friendly staff and don't forget the roof top bar & pool, spectacular view.
CONS: We had a room with a broken shower, water leaked through the bottom tap while the shower head was in use. One of the bath towels provided was not properly washed. WiFi was utterly useless. Mobile Network only worked near the balcony so cannot use your 4G/5G network anywhere else in the room.
NOTE! Do not leave your parking spot during events at the hotel, parking was not prioritized for in-house guests, first come first serve basis.