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9.1/10
Great
JJasminlyI loved the luxurious lobby and our room with a beautiful pool view. The beach at night is stunning, especially with the fire decorations. The location is very convenient, being close to the airport, and the food is also good.
However, there were some issues. We called twice for extra towels and to replace a dirty vanity kit in our room, but no one came. Some staff also seemed to take advantage of travelers. For example, we had to wait a long time to get a refund for a drink we bought at the pool bar and could only receive it after repeatedly asking. Additionally, we tried to book an early morning taxi to the airport, but the staff claimed it wasn’t possible because taxis weren’t available at that time. Later, we saw a taxi at the hotel front dropping off a passenger. The staff then quickly came out to say she can book one now.
Overall, while the property and amenities are lovely, service issues affected our experience.
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
PPum_PumWe had a wonderful 4-day stay at this lovely beachfront property. The location is fantastic—just steps away from a well-maintained beach, offering a peaceful and scenic atmosphere. The hospitality of the staff truly stood out; everyone was incredibly friendly and welcoming, always greeting guests with warm smiles.
I stayed in the Frangipani room, which featured a unique outdoor bathroom that added a charming touch to the overall experience. The bar and bartender deserve a special mention—the drinks were excellent, and the overall vibe was relaxed and enjoyable. The food served throughout my stay was also quite good, with a decent variety and great taste.
DDavid KC ChengThe Sofitel Fiji is in an excellent location and is our top pick in the area. The facilities are perfect for families with kids and seniors, as well as general travelers looking for a vacation. As a large brand hotel, the amenities are comprehensive, and the rooms are clean and hygienic. The staff's service level is exceptional. The breakfast was praised for being plentiful with many choices. This time, our family of nine traveled a long distance to Fiji and stayed in three hotels, and the Sofitel was by far the best choice. Highly recommended.
GGuest UserWished we’d stayed longer! We used as a quick 1 night stay before departing for an island stay ferry. However after staying here, we’d recommend staying here and doing day trips to islands. Great location only 10 mins coach journey to the ferry port.
One of the best breakfast selections we’ve had anywhere in the world - variety & freshness. Fantastic spacious & clean room, loved that specially filtered meant tap water was available, and the free reusable drinks bottle was a nice touch.
Didn’t get to use the pool in such a short time, but it looked lovely. Would highly recommend!
GGuest UserYou can watch fish in the sea and feed them. The scenery is pleasant. The bed in the room is big, but the room is small. It is very comfortable in the sea water in summer. The fish can be seen most clearly in the sea. They are colorful and very beautiful. It is worth a visit. It is very suitable for bringing children to play
MMizLilyBeeJust needed a quick nights rest before an early morning flight. Smugglers was just what I needed. Guest service was efficient, location is conveniently on the beach restaurant was delicious and the room facilities were clean. They even had an airport shuttle for my sunrise flight.
Llp_948Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel.
However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment.
For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear.
Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone.
Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient.
In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.
GGuest UserWe stayed at Club Fiji for our entire 5-day visit, and after exploring the area during our stay, we believe it was the best choice in Nadi. Why did we love it?
The location is fantastic — right on the beach (we stayed in a beachfront bure), close to the airport but without any airplane noise. There’s a convenient free shuttle to many activities like the Vau Contemporary Dance performance or a Denarau snorkel cruise, and a taxi to Nadi town costs about 10 FJD.
Our beachfront bure was newly renovated, clean, and had everything we needed — not fancy but comfortable. The beds were made regularly if we weren’t in the room when housekeeping came by.
The grounds are stunning, with beautifully kept gardens and loads of chill-out spots — beach beds under umbrellas, hammocks on palm trees, two pools, and lovely spaces to eat or have a drink.
The service was very personal, with staff always checking if we needed anything. They even have a travel expert on-site to help plan your activities and bookings.
Entertainment happens most nights, ranging from the unique way dinners are served (like Korean grills or beach BBQs) to concerts and local celebrations.
Food-wise, the buffet breakfast is simple but adequate since there are few other options nearby; the à la carte dinner menu is decent, but the special grills are outstanding.
We really loved the authentic Fijian atmosphere here, which felt very different from the typical all-inclusive resorts—it had a feeling you couldn’t find just anywhere in the world.
GGuest UserNo major issues with the stay, and the staff were genuinely lovely and helpful. However, the hotel itself has clearly seen better days, and the aging infrastructure is starting to show.
What was most disappointing is that the small details that usually make Mercure a reliable, universal brand were consistently letting us down. For example:
Pillows were clean but desperately need replacing — one was purely decorative, and the other was so hard it could have doubled as a car jack.
Door handle and its protective plate were loose.
Broken light bulbs in both the corridor and the room.
Towel rack barely hanging on.
Fresh paint stains visible everywhere, including on furniture.
Anti-slip mats in common areas (especially the breakfast area) were dirty.
Hedges around the pool were untrimmed.
Small rubbish and paper left around the pool garden and not cleaned up.
Room service trays left in the corridor for over 12 hours.
Arrival porch not properly cleaned.
Individually these are minor issues, but together they create a strong negative impression. The hotel is showing its age, and it feels like management isn’t doing regular checks to maintain the expected standard.
Small things matter — and unfortunately, they added up.