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9.2/10
Great
RricksterI needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool.
The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.
11392341****Connected to Terminal 3 by a sky bridge, you can walk directly from the terminal across the parking lot to the hotel without ever going outside. The room was spacious and soundproof (could barely hear any planes taking off or landing), the bedding was clean, and breakfast was plentiful and delicious. My only regret is that my stay was too short; my flight was delayed the night before and I didn't arrive until almost midnight, then I left right after breakfast the next morning.
VVon30Stayed for 4 nights. Upon check-in I asked the man at the reception if anything else was needed as normally a deposit would be taken. Was told that everything was fine. On the 2nd night we decided to have dinner at the restaurant at the lobby. Food was not prepared as I requested as I ordered steak. The waiter insisted that I sliced through the middle to check it as I ordered medium rare. He agreed that it was overcooked. Took it back and said that they would prepare another order. However, 5minutes later he sent the same steak back to me and mentioned that they checked under proper lighting and it was cooked properly. It was very obvious that it was definitely overcooked and dry. I just accepted it and couldn’t be bothered. Mind you the fries that came with the steak was over fried and hard as rock. I didn’t even eat another piece after trying it. Halfway through chewing on the hard and dry steak. The waiter decided to come back again and ask if everything was fine and if I didn’t like it they could cook me another piece. This was just frustrating and I didn’t want to wait anymore as it was late and I was tired from a full day tour. Finally finished my dinner and asked for the bill. I signed it to the room. The waiter comes back and tells me that I didn’t put a deposit in the room so I had to pay. Mind you I brought no cards or cash since I expected that I could bill to the room. One of us ended up going back to the room to take money to pay for the meal which was embarrassing and unacceptable for our standards. We were staying for 4 nights. On our last night of stay, we came back to the hotel and we were locked out of the room. Had to go back to reception and found out that the person who checked us in didn’t put the correct number of nights. This was truly a disgrace on Waldorf and the receptionist. Obviously your staff at the check in need more training. I have stayed in many international hotels around the world and never face such lowly trained staff at reception that make such mistakes which spoils the image of the hotel.
However, I have to give a huge shoutout to a few people that made my days great. Menna and Apeeo from breakfast were wonderful. Impeccable service from them. However, male staffs showed poor knowledge and were quite lazy as they were more interested in chatting that serving customers. Bellman Sherif was wonderful helping us check out with our luggages and even waited with us for our transport.
KKim WnagOur stay at The Nile Ritz-Carlton, Cairo was nothing short of unforgettable — an experience that felt less like checking into a hotel and more like stepping into a world of genuine care and effortless luxury. From the very first moment, the reception staff welcomed us with warmth and grace, guiding us not just through the check-in process, but through the very heart of Cairo itself. Their thoughtful recommendations and attentive guidance turned our trip into something so much more than a vacation — they made it feel like a homecoming in a city we had just met.
The rooms were immaculate, the amenities refined, and the service nothing less than flawless. Every corner of the property seemed to carry with it a sense of elegance, yet what truly elevated our stay was the spirit of the people working there.
Breakfast each morning was a celebration. The food was fresh, abundant, and delicious, but it was the serving staff who transformed it into something memorable. With kindness in every gesture and attentiveness in every moment, they anticipated our needs before we could even ask. The way they greeted us with smiles, remembered our preferences, and treated us with genuine care turned a simple meal into a highlight of our day.
The Nile Ritz-Carlton is not just a hotel — it is an orchestra of hospitality, with every member of staff playing their part to perfection. To the reception team who guided us, and the breakfast staff who brightened our mornings, thank you for showing us what true hospitality means. This is more than a place to stay; it is an experience that lingers long after you’ve left, and one we can’t wait to return to.
3320255****This hotel is very close to Cairo International Airport and has a great atmosphere, even with peacocks roaming the grounds. I chose a ground-floor room with a courtyard, which was right across from the pool. There are also various restaurants offering different cuisines nearby.
RronnietimeThe hotel is located in a quiet and safe area of Cairo. There are restaurants, cafes and supermarkets nearby. It's convenient to reach other places in Cairo by taxi. It has a great view to the Nile. We were very pleased with the quality of the hotel's services.
The room had some dusty corners, and some facilities in the room looked old (but functioned well).
Over all it was a very nice stay here.
FFeiyuzhilvHow to say? This hotel is expensive, the lobby is nice, the rooms are big, but the quality is terrible. The room decoration is not good, it doesn't match the price, maybe there are not enough hotels in New Cairo
GGuest UserA very pleasant experience, perfect in every way.
Special praise to the reception manager Abdel Fatah Mohamed for answering the phone even though he was on leave and leading an excellent team to find my lost coat quickly. Thank you very much 🙏👍👍
Highly recommended to stay and enjoy your holiday.
GGuest UserThe hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
GGuest UserThe hotel needs to up their game, I was allocated a room at check in which had already been occupied by another guest, you could imagine the surprise of myself and the guest when I tried to open the room at midnight. The reception gave me an upgrade, but the room wasn’t very clean it had stains in a lot of places, packaging of the tooth brush look like they date from the times of the Pharaoh.