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9.2/10
Great
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
GGuest UserIt is indeed the same retro style as in the pictures, the room is nice, the bathroom is big, and the location is also very good, facing the train station. The only drawback is that the breakfast has few varieties and mainly cold food.
GGuest UserI can't rate this hotel specifically, as I was accommodated at the neighboring Grand Hotel Savoia, but since they're part of the same chain, I think I can leave a comment.
I liked the Savoia overall: beautiful interiors with a hint of luxury, sumptuous breakfasts on the terrace with a wide selection of dishes, and the restaurant has live music in the mornings and evenings—a pianist plays, very beautiful! 😍
Daily cleaning, towels changed, and bottled water replenished daily.
The location is convenient if you're traveling by train, as Genova Piazza Principe station is three minutes from the hotel (easy access to Milan, La Spezia, Santa Margherita Ligure, and nearby towns and suburbs).
The only thing that really upset me was that I stayed at this hotel for my birthday, but there wasn't even a card. After all, it's normal for a high-end hotel to be attentive to guests, especially if they have important events or special occasions.
GGuest UserThe hotel’s location was in a more residential area so was quieter than other hotels in the city centre. It took only about 10mins walking to get to the historic city centre
though. Hotel room was very spacious and clean. We didn’t eat at the hotel so can’t comment on the food. There’re a few eateries and bars close by as well as a convenience store. The hotel staff were very friendly and helpful .
GGuest UserThe NH Hotel was amazing. Very clean, everything seems to be new. Hotel is also close to city center. Service was excellent. It was my weekend birthday trip and I got surprise in my room - sparkling wine and snacks. I recommend this hotel!
AAnonymous UserThe hotel is easily accessible from the highway, and there's a large supermarket downstairs, perfect for buying delicious Italian pastries if you didn't order breakfast. The surrounding area is average, though it's a residential area. Our room faced the back street, so it wasn't noisy. The front desk staff was very friendly. The hotel has its own parking lot, which is chargeable.
EEmi526A very recommended hotel. The hotel is very new. The bed and shower water are very good. It is in a private yacht club. There are six restaurants nearby and a very safe free parking lot. I will come again if I have the opportunity.