Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
__wfo16****The hotel is stunning, renovated from an old palace; it's straight out of a James Bond movie. The rooms are large, comfortable, and clean. The restaurant is Michelin-starred, and the food and service are truly excellent. It's very popular, so reservations are generally required, and guests staying at the hotel are given priority. The hotel offers valet parking, which can be reserved by phone or email. The location is also great, right on the busiest commercial street, with Maxmara and various brand stores downstairs.
CChiwai Erhthe location is excellent right across the Milano Brignole Rail station, and there are plenty of eateries and shopping nearby. The room is clean, and drinks and snacks in the fridge are free to guests. This is impressive and well received by both me and my wife. The room is quiet, even though our room is right across the elevator. The elevator is one of the oldest I have seen, and it works perfectly. I will definitely recommend this hotel to my friends. Since I booked this hotel more than a month ago, so the tariff was quite reasonable.
GGuest UserThe appearance of the hotel was very good. The reception area was very clean and quiet. Each floor had an automatic air freshener which meant that the hotel smelt very good. The hotel room had a lovely big bed which was very comfortable. There was a fridge and kettle in the room.
The hotel was a twenty minute bus ride from the center of Genoa and once we had downloaded the app it was very easy to buy tickets. The number 1 bus is a couple of minutes walk from the hotel and the bus is every 11 minutes.
We discovered a lovely area to eat on the day we left. Leave the hotel and turn right. At the traffic lights turn right . After about three minutes you will find a shopping area with restaurants. We were short of time so went to Tumbler. The staff were very friendly and we had lovely panini.
On the negative side, we were woken at 6am with a male shouting very loudly in his room. Later that day, the man was shouting again. I went outside our room and the man was shouting very loudly at a lady in his room. There was a very clear domestic abuse situation with the man hitting the woman which I tried to stop and also contacted reception. Reception asked the lady if there was any problem and she said no so the receptionist left. I said to the receptionist that the man was being violent towards the woman and she said there was nothing they could do. I asked if they could put security on the floor in case anything further happened and she said no. I felt the receptionist could have done a lot more in this situation. I imagine that these situations do occur from time to time so the hotel should give staff guidance on the steps to take to safeguard clients.
I felt that the staff at the hotel were not very welcoming. I saw at least four receptionist and not one of them smiled or looked happy to be working. Any time I approached them for information they gave the information but without smiling and were very unenthusiastic..
I would stay at the hotel again as it is convenient for the airport and quieter than staying in the centre. It is also very clean and I got a good night's sleep.
Be aware, we booked a taxi from the airport which is 1.1 km away and we're charged 18,50 euros.
GGuest UserIt is indeed the same retro style as in the pictures, the room is nice, the bathroom is big, and the location is also very good, facing the train station. The only drawback is that the breakfast has few varieties and mainly cold food.
GGuest UserI can't rate this hotel specifically, as I was accommodated at the neighboring Grand Hotel Savoia, but since they're part of the same chain, I think I can leave a comment.
I liked the Savoia overall: beautiful interiors with a hint of luxury, sumptuous breakfasts on the terrace with a wide selection of dishes, and the restaurant has live music in the mornings and evenings—a pianist plays, very beautiful! 😍
Daily cleaning, towels changed, and bottled water replenished daily.
The location is convenient if you're traveling by train, as Genova Piazza Principe station is three minutes from the hotel (easy access to Milan, La Spezia, Santa Margherita Ligure, and nearby towns and suburbs).
The only thing that really upset me was that I stayed at this hotel for my birthday, but there wasn't even a card. After all, it's normal for a high-end hotel to be attentive to guests, especially if they have important events or special occasions.
GGuest UserThe hotel’s location was in a more residential area so was quieter than other hotels in the city centre. It took only about 10mins walking to get to the historic city centre
though. Hotel room was very spacious and clean. We didn’t eat at the hotel so can’t comment on the food. There’re a few eateries and bars close by as well as a convenience store. The hotel staff were very friendly and helpful .
GGuest UserIt's right across from the train station, making it incredibly convenient! The location is absolutely fantastic. The room itself is quite spacious, and the bathroom is also very roomy. They even have a charmingly retro, old-fashioned elevator. However, the amenities are very basic; you'll need to bring your own toothbrush, tissues, and slippers. It's perfectly fine for a short stay, like a couple of nights, if you're just passing through. The staff service is pretty good. I frequently asked them for water refills, which saved me a fair bit on buying bottled water, haha.
AAVENTUSAs the hotel is located right off the highway upon entering Genoa, it is in a convenient location for those traveling by car.
The breakfast is simple but decent. The underground parking lot is spacious.
It is a good value hotel; there is a gas station right next to the hotel and a large supermarket, Eselunga, behind it.
YYangguangxilepinganThis Holiday Inn in Genoa truly impressed me! The rooms boast a decidedly modern design, yet are tastefully adorned with classic oil paintings, murals, and exquisite decorative touches. This instantly imbues the space with a rich artistic ambiance, making it feel like a truly aesthetic haven where contemporary style meets timeless art. Setting a high standard for service, every interaction, from check-in to room service, showcased professionalism and genuine care. The cleanliness was absolutely impeccable, resulting in a flawless and truly perfect stay. The breakfast spread was particularly impressive, offering a wide and varied selection to satisfy every palate. The hotel's location is absolutely fantastic, making getting around incredibly convenient. The only minor drawback was the slightly convoluted route to the parking garage, but this small issue absolutely pales in comparison to the overall excellence. The entire experience was flawless, and I will undoubtedly choose this hotel again on my next trip to Genoa!
CCaleb LiIt is a very clean and very new hotel , it is not a hotel, but all the environment is very clean,  character ratio is high, the staff does not understand English, but can also communicate , the boss is very good, and there is a capsule coffee machine , the traffic is very close to the station, it is recommended