Featured facilities: Fitness Room, Massage Room, Public Bath
Very Good
218 reviews
8.7/10
1 night
From TWD 3,457
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9.4/10
Amazing
GGoocatThe “sea view” was very disappointing and honestly not what I expected at all when booking this room.
What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. I’ve never had this happen before. The explanation that the lower price was a different non-refundable rate doesn’t fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating.
Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kids’ amenities provided, not even a child’s toothbrush.
GGuest UserPros:
Location and view is really good
Breakfast is delicious
cons:
No complete amenities
The refrigerator is super noisy, and I can't sleep when I open it...
The network is very strange, it can be connected for a while but can't open the webpage, but if it is connected, it is still very fast.
The facilities are really too old
TTrip LOVERssThe room was spacious and comfortable, providing a serene atmosphere for relaxation. The onsen facilities, along with the provided Japanese bath suits and slippers, added a delightful touch to the experience.
The breakfast buffet featured a variety of healthy Japanese options, which I found both satisfying and nourishing. Additionally, the view of Kobe Tower from my room was a charming highlight.
The hotel's design reflects a refined minimalistic luxury, creating an elegant and calming environment. Overall, I highly recommend this hotel for anyone seeking a blend of comfort and traditional Japanese hospitality.
GGuest UserConvenient for a business trip in Kobe. Very close to a main train station. There is a swimming pool available to hotel guests, but unfortunately, the information pertaining to the use of the pool was absent, so I did not bring a swim suit and was very disappointed. The information for this hotel should be updated to clarify what the facilities are and what the conditions are (e.g. obligatory swim cap, use of room towels etc). Guests from overseas will be confused and disappointed, as I was.
GGuest UserThis is a recommended hotel for family trips.
While making the entire building feel the history, the exterior and interior are very luxurious, and the site is also luxuriously used. Especially, it can be seen that it was a luxury hotel, such as the use of natural stones in the building and the wedding hall. I feel old due to aging, but the building is well maintained and clean.
The hot springs have a strong spring quality and contain a lot of iron, so you can't see the bottom of the bathtub, and the ingredients are solidified outside the bathtub. It was an impressive experience for hot spring lovers.
The customer service was very polite and we were happy to respond despite the late check-in. Breakfast was a rich lineup of Japanese and Western styles, and there were many kinds of drinks, and there were handmade dishes such as scrambled eggs and simmered pumpkins, and I was very satisfied with the number of items.
Overall, I think it is a hotel with a high cost performance and more value than the price. It is also recommended as a base for accommodation from Kobe during the time when hotels in urban areas are soaring because it can be accessed in about an hour from the Osaka Expo venue.