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9.2/10
Great
GGuest UserThe hotel staff was very friendly and helpful. It’s in a great location for events at the Lenovo Center! Our room was spotless. My main concern was the bedding. The heavier blanket looked just like in the picture. When I asked the hotel staff about it, they said it’s a feathered blanket, and when it gets wet, the feathers stick together, causing this appearance.
MMBooGreat gym, beautiful pool, beautiful common area, this is a really great hotel with nice amenities! They have convenient laundry for guests. The only thing missing is I wish I had been some bottled water provided in the room and I wish they had been daily turn down service, but maybe that is because of the pandemic? It was all great otherwise.
GGuest UserGreat stay! Friendly atmosphere! Heated pool and hot tub were nice and my kids loved it! They also enjoyed “working out” in the fitness area. Would stay again if we are back that way!
GGuest UserThe location is great, the bed is big and comfortable. It is close to a movie theater and Target, and some shops. The front desk is very friendly and gave us some good tips on what to do and where to eat. The bathroom mirror was odd, at night I saw this mysterious red dot inside of the mirror, I was a bit scared. After calling the front desk, I realized there is a built in TV in the mirror. A bit weird design.
GGuest UserFabulous Customer Service! Team members like Jamel make you feel welcome and he was so very helpful. He was so friendly, we had no problems. The hotel was packed but he made sure that my young adults and I had rooms right next to each other. It meant so much as we came in from different Cities. We had a marvelous trip to Raleigh.
GGuest UserThey hotel was very clean and staff was very nice. I don’t recommend booking through Trip.com. I booked and prepaid several days before arriving and the room that I had booked was unavailable. The hotel said they reached out to trip.com to let them know that I wouldn’t have a room and to contact me. Instead I got confirmation emails stating my room was available for check in. The hotel was very nice and helped me get an available room with not additional cost but trip.com refused to do any kind of refund for they different room.
AAnonymous UserIt was not a bad place to stay, though we only ate three times for breakfast, 1 the last day which was free due to plane cancelation so they gave my daughter and I free breakfast but the other two times were 1 comp'd that a friend received for three people in which the other was paid for by a friend. Needless to say, I got charged $45 for one day of the breakfast which likely was because the waitress made us put our room #, though she said she understood our meals were comp'd. Sadly even after calling the hotel, speaking to one person who then sent me to the finance manager whom I left a message with but still hasn't called back in almost a week. Frustrating to say the least.