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Little bit boring hotel for families but location is amazing , beautiful sea view from hotel and rooms..... is a hotel for repeat in future travel

The hotel is actually not in the Cancun hotel zone. There is nothing nearby. There is a shuttle bus out there, one way, but no return to the hotel. You have to take a taxi to go to the beach mall or whatever. inconvenient. Breakfast was okay, but dinner was average with fewer dishes than breakfast. We had dinner and it was said to be a buffet with only a few varieties and the taste was not very good. The hotel chair was not stable and I fell. The hotel service is just okay. I will not stay at this hotel again when I go to Cancun.

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

We loved it here Thankyou very much!!

We had an amazing time at this resort. My wife and I were blown away at the exceptional service we received from the staff at this resort. It is not possible to name everybody personally but the guys at the Café Mexico were incredibly nice, specifically Roberto, Stephanie and Hector. The waiters, servers, room service, bartenders, people at the check in/out counter, literally everybody made this trip even more special for us. We highly recommend this place. We only left once to go jet skiing but spent the rest of our time at the resort, we just really loved the service we received here.

That hotel is.... saved by the beach .... The biggest disappointment was the behaviour of the staff ....1) they don't care about the customers and they don't like their job ( especially in reception ) . 2) the most of them they don't speak English even in critical place's like guest relations. 3) our room was smelling mold. P.s that hotel has good price and great beach ⛱️

Staying at the Royal Haciendas was such a pleasure. Our Concierge Joe treated us most kindly. My daughter and I enjoyed the suite we stayed in on the 4th floor. The view was spectacular. The food was tasty, especially the ribeye steak in the Los Murales restaurant. The staff was soo very friendly and courteous. They deserve every tip possible ! I especially enjoyed relaxing in the whirlpool oh, yes and watching the waves from the LaPalapa restaurant where Oscar and Uriel served us very well. Room service was great too and so was our “ maid” Edith. I hope we get her again the next time we go. I relaxed this time versus attend all the activities and events so maybe more next time. Off to the Royal Sands, hopefully next 😬😬.

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

*long review* short version. One of the best hotels we have stayed in. Customer service is top notch. Will go back. My wife and I got married there this past weekend and our experience was nothing short of spectacular. This sentiment is echoed by all of our friends and family that attended. We initially signed the wedding package contract with the Ritz Carlton so we had a few trepidations when we heard the news about Kempinski. Though we know of the brand's presence in Europe, we have never stayed in any of their properties. But since we didn't want to go through a another round of searching and negotiations with other properties, we decided to go ahead with it knowing, at least, that the hotel will be beautiful and well-staffed due to their Ritz Carlton roots. It was the best decision we made. From our first step onto their property to the last step heading back home, we were treated like royalty. They made us feel like we were the only guests in the hotel. In fact, my young niece shed a tear on the last day because she had so much fun and didn't want to leave. Our main contact was Jessica Perez, who coordinated our wedding and made sure that everything was in place and things ran smoothly. The front desk, bellhops and the concierge were all on point as were the cleaners, gym, pool and beach staff and servers. I do have to mention that wait staff for our reception were some of the best we have encountered, I didn't catch all their names but I do have to mention that Efrain and Alvaro of the Fantino restaurant ran things perfectly during the reception dinner. The hotel itself is very charming, which is often the code for ”old” and ”dated”, but in this case, we mean it to say that it is characterized by traditional elements (as opposed to modern). The furniture, fixtures and carpeting are more on the ornate and indulgent side, which gives the hotel a lot of character. The rooms are spacious and very clean. The sheets are of very high quality and the bed is comfortable. We also had a great balcony overlooking the beach. Some of the bathroom fixtures could use a slight upgrade but everything works and the water pressure was good (this is an important item for me). I have read some reviews about the price of their food. Was it expensive? Yes it was but no more than what is available in the area. But the food was quite good and a few of their dishes were really delicious Pretty much all of the restaurants in the resort zone charge US prices for food. You want cheap food? Don't stay in the resort zone. or go to the minimart down the street from the hotel where they sell 6 tacos for 99 pesos. They have a number of swimming pools and happy hour at 4 pm (2 for 1 margaritas). Towels are freely available and there is a section on the beach where they set up chairs (free) and tents (for a fee) for use. The gym is decent for a hotel and you can actually get in a good workout. Lastly, the customer service. I do think this is where the Ritz Carlton h

Upon arrival we were greeted with Champagne! That’s always major we love the feel of luxury. Check-in was brief and to the point. However as we were being shown the property we were being pitched for an upgrade to Xhale which would me our room and amenities would change. We were interested initially but quickly learned the appointment to upgrade would be a timeshare pitch. Immediately we called to decline. The Xcelerate ocean view room was perfect. All the luxurious amenities were a plus including the ability to play music in the bathroom via Bluetooth. The open shower was heavenly with two full stream shower heads from the ceiling. Everything is definitely electronic in the room. You even request room service from electronically. The bar drinks was strong and close proximity on the property. The food was good. We only tried the Italian which was a great experience. The server was amazing. Prepare to party on schedule because often times the music would not stop at the pool when we wanted to turn down from shopping all day. If you’re considering I would say go, I would visit the property again in the future.