Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 16, 2025
Haoru
My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future!
Cons:
Hotel is a little old, and rooms are not super clean but for this price, it's above expectations!
Pros:
1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel.
2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe.
3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it.
4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well.
5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere.
Conclusion: Recommend!!!! We are definitely coming back!
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Price per night from:CAD 1,182
Posted on Feb 18, 2026
Anonymous User
This hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping.
Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor.
Toothbrushes and other similar items aren't provided.
The pool is quite shallow, though I didn't actually use it.
There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.
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Price per night from:CAD 159
Posted on Jun 26, 2026
Guest UserNYX Cancun has both good and bad points. It’s in a good location, suggests all the best facilities, staff are friendly and generally accommodating, and the rooms are well proportioned and feel good. However, all inclusive does not mean all inclusive with lots of things excluded on every menu, at the bar, On the beach, at the spa – there’s not paid upgrade everywhere so all inclusive is more just average. On the day after you arrive the team Are very pushy to take you to a 90 minute presentation to join their club. The 90% of people it won’t be the right choice, but for those who go to NYX regularly it might be useful, offer people that like the NYX type of Hotel, for others who just want to come and enjoy your vacation the presentation and pushy sales is a big turn off. There is a massive problem with availability around the pool. The pool is small for the number of rooms in the Hotel, and it’s not available all day as you would expect – the events team are constantly taking it over for Aqua aerobics, water volleyball so at the peak hours of the day you can’t actually go for a relaxing swim. Also, the lounge is around the pool of part few for the number of guests, often all being fully reserved by 7:30 am with people showing up mid morning not staying on them all day but blocking everybody else. The Hotel does have space on the beach, but all the premium spaces are saved For paid upgrades, And their exclusive paid club which is hundreds of dollars a year more. Finally, allergies with the food is dangerous – cross-contamination in the buffet and the staff don’t take it that seriously.
If you want a well located Hotel for a reasonable cost with a nice room and you’re prepared to do the sunbed fight don’t mind a presentation and love friendly staff – it’s a great place to stay. If you want midmorning availability at the pool, all inclusive to mean all inclusive, or you have dietary requirements – there are elements that may not be ideal. Not a bad Hotel, but more average than great.
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Price per night from:CAD 139
Posted on Sep 10, 2025
Guest User
Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible.
The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit.
Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.
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Price per night from:CAD 288
Posted on Jul 1, 2026|Classic King Room with Ocean View
Daley ZhengThis Intercontinental is really run down, so I can't recommend it based on its facilities. The sound of doors opening and closing next door or across the hall made me think someone was coming into my room. All the amenities are just so old. It's also the peak of the sargassum bloom in Cancun, and the Intercontinental hasn't been spared. Even with daily clean-ups, the beachfront is still unsightly, though the sand itself is still wonderfully fine and soft. Overall, as a non-all-inclusive hotel, I wouldn't particularly recommend it!
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Price per night from:CAD 167
Posted on Jan 9, 2026|Deluxe Double Room with Ocean View
Lilihaohao
This hotel is located on a barrier island chain off Cancun, with a lagoon on one side and the Gulf of Mexico on the other, boasting stunning blue waters at a pleasant temperature. The food at the hotel was excellent; we booked an all-inclusive package, and the cuisine was varied, offering buffet, à la carte, and room service options. The hotel also has many complimentary activities, and we participated in the boating program...
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Price per night from:CAD 166
Posted on Sep 7, 2026|Altitude Suite Ocean Front
Guest UserWe had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed.
Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at.
The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation.
There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer.
Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.
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Price per night from:CAD 392
Posted on Mar 11, 2026
RusTravelers
The hotel itself is nice. Everything is clean. The pool is very nice. That's why I chose this hotel. But it's very far from everything: shops, cafes, and other entertainment. There was only one nearby, OXXO, and that was my saving grace. But there wasn't much to eat there. The hotel didn't provide any food either. They only offered a continental breakfast consisting of a bottle of coffee and juice. You can get this set at OXXO for much less.
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Price per night from:CAD 74
Posted on Oct 29, 2025
Manilyn Ramirez
We’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!
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Price per night from:CAD 80
Posted on Nov 6, 2025
Guest User
Thank you for our wonderful 4 night stay. The kids thoroughly enjoyed the pool and great breakfast. The only negative side is no kettle in the room and they charged us for 2 cups of boiling water of 80 pesos. It’s a bit out of the way from the main town and attractions but that’s why we booked here. Thanks again
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Price per night from:CAD 79