Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 16, 2025
Haoru
My sister and I had the best time here at Le Blanc! I first found this hotel on Xiaohongshu/The Little Red Book and there were some mixed reviews, some said the hotel it self was a little outdated but overall still a beautiful hotel. I'm so glad I took a chance with this hotel because our stay was magical and we are definitely coming back in the future!
Cons:
Hotel is a little old, and rooms are not super clean but for this price, it's above expectations!
Pros:
1. The staff is amazing! Everyone we meet has been super nice and warm to us. Especially our butlers Luis and Rodrigo, they were super attentive and went above and beyond with their service. All the staff were super nice and this is one of the reason I love this hotel.
2. The pools, bars, private beach are amazing for photos and relaxing; when we went, there were not many people so I loved the relaxed vibe.
3. The free events they hold changes everyday and are all worth going to!!! Our favorite was the fire show! Definitely attend as many events as possible, cause they are so worth it.
4. Our package also included free hydrotherapy and we literally went to this everyday when we had free time. It is a must try, so relaxing! We also had 500 hotel credit thanks to booking thru trip.com and we used all of that towards massages and they were amazing as well.
5. We chose the all inclusive option (drinks included) and tried all the restaurants. Overall the food is pretty good, and our favorite was Yama. The order of our preference: Yama, Bella, Le Blanc, Torraza, room service and Lumiere.
Conclusion: Recommend!!!! We are definitely coming back!
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Price per night from:CAD 795
Posted on Jan 25, 2024
Hajiyev Toghrul
When i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
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Price per night from:CAD 403
Posted on Sep 10, 2025
Guest User
Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible.
The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit.
Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.
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Price per night from:CAD 337
Posted on Aug 5, 2026|Standard Lagoon View
Guest UserThe Flamingo All-Inclusive Hotel met most of my expectations, but there were a few service areas that could use improvement. For example, the luggage delivery service to the room. The first time, the staff brought our luggage up, but we were already in the restaurant. So, they left. When we called them again to send it up, we waited a long time, and it never arrived. Eventually, we told them we would just come down to get it. Suddenly, we saw another staff member on their way up with our luggage. So, I think communication between staff is very important. Additionally, regarding food options, the pizza station was frequently closed. Also, the burger stand stated it closed at 6:00 PM. However, when I went down at 5:45 PM, they were already packing up, so I didn't get a burger. Otherwise, all the other services were great. Drank many Mojitos!
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Price per night from:CAD 148
Posted on Mar 29, 2026|Classic King Room with Lagoon View
Guest UserA truly beautiful hotel with stunning white sand beaches, absolutely breathtaking. The service was excellent too. The only downside is that the facilities are a bit dated, but overall it's still great.
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Price per night from:CAD 190
Posted on Sep 15, 2025
Guest User
Good review: A surprisingly wonderful stay, I'll definitely choose this place again next time!
This stay at [Hotel Name] completely exceeded my expectations. From the details to the service, everything felt incredibly thoughtful and welcoming. I absolutely recommend it with a full score!
First, the hygiene and environment were impeccable. The moment I opened the door, my eyes lit up. The room was spacious and bright, the air was fresh with no strange odors, the sheets and duvet covers were perfectly white and smooth, feeling soft and comfortable. The bathroom floor was dry with no puddles, and the sink and toilet were wiped spotless. Even the shower glass had no water stains, making for a truly reassuring stay. From the window, I could see a small garden, which was particularly therapeutic to wake up to when opening the curtains.
Second, the facilities were comprehensive and considerate. The air conditioning in the room cooled and heated quickly with very little noise, ensuring I wasn't disturbed while sleeping. The mattress was moderately firm, and there were pillows of different thicknesses to choose from; I slept for two nights without any back pain. The room also came equipped with USB charging ports, a hairdryer, and bottled mineral water. Even the toiletries were pump-style and felt high-quality – every detail showed great care.
Finally, the service was warm and efficient. During check-in, the front desk staff greeted us with friendly smiles, quickly processed our paperwork, and even proactively shared information about nearby restaurants and transportation routes. When I called the front desk midway through my stay to borrow a charger, it was delivered in less than 5 minutes. Check-out was even more efficient; verifying information and issuing the invoice was done in one smooth process. They even kindly asked if we needed help calling a taxi, showing no impatience whatsoever.
Such a hotel with great value for money and excellent service is truly perfect for travelers. I've already recommended it to friends, and I will definitely choose this place again the next time I visit this city!
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Price per night from:CAD 557
Posted on Dec 4, 2025|Deluxe Double Room with Ocean View
Anonymous User
The room was quite spacious, but clearly very old. Even with a 'sea view' room, if it's located in an unfavorable part of the building, you'll only catch a glimpse of the sea in the distance. The hotel's beach was spotless, no seaweed in sight, and the scenery was absolutely stunning. Breakfast was a buffet with a decent variety, though the taste was just average; my favorite dish, surprisingly, was the oatmeal cooked with milk.
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Price per night from:CAD 140
Posted on Sep 7, 2026|Altitude Suite Ocean Front
Guest UserWe had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed.
Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at.
The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation.
There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer.
Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.
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Price per night from:CAD 406
Posted on Oct 29, 2025
Manilyn Ramirez
We’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!
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Price per night from:CAD 77
Posted on May 8, 2025|Standard Double Room
Mikhail GrabeNice ,clean hotel , located 15 min from Langusta Beach, my room was good, air conditioner works, good Wi Fi, good bedding
Excellent deep swimming pool, with plenty of beach beds
Good simple buffet breakfast
Stuff is supportive
I would recommend this hotel
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Price per night from:CAD 67