Inns in Taitung

I had a wonderful stay: perfect location in the city center, very nice and comfortable room, kind staff. They provided a voucher to have breakfast at the coffeeshop in front, or even bought breakfast for us. Would definitely stay here again!

I was very surprised as from the few pictures I have seen it looked small but in fact I found the small room they offer rather enough. The bathroom was huge. The bed is nice too. The reception and the breakfast rooms are well decorated and very enjoyable. Great location on top of that ! Nearby night market. And a great thanks to the young man at the reception who took time to help me park my big car.

Located right next to the Music Village and the bus station which was super practical. I didn’t know it would be a self check-in, so it was a little hard to find but the process itself was easy. The dorm bathroom setup wasn’t great, especially because the shower makes the whole floor wet, not fun when you’re using the toilet. The sinks are outside the bathroom which is nice when it’s occupied but makes a lot of sound for others in the room. The bed was comfortable enough and the curtains and individual charging area with a light were nice. I found it annoying to go to the centre nearby to pick up the locker key but it’s also where I stored my luggage, which felt quite secure since they put a tag on it. I didn’t realize there wasn’t any elevator, so I had to drag my luggage to the third floor. There’s a water station in the “lobby” area on the first floor. It was very inexpensive for one night!

The location is excellent, right next to Taitung Old Train Station, with a shopping mall across the street and Taitung Night Market nearby. It's super convenient to get everywhere. The front desk staff are friendly and enthusiastic. There are free drinks available in the public area on the first floor. The soft water supply in the room is a unique feature; my skin felt refreshed and smooth after showering. I accidentally left my AirPods in the room when checking out and realized it only when I was already in Hualien. I contacted the hotel staff, and they promptly helped me mail them back. I'm very grateful for their assistance.

The room was spacious and clean. If you forgot your toothbrush, you could ask for one at the front desk. There was also a children's playroom, breakfast, welcome snacks, and late-night snacks. It was a great value! Even if you drive, there's no shortage of parking. The restaurant also serves roast duck.

Not far from the hotel is Tiehua Village, where there are stalls and performances at night, which is fun and lively! There are Xiuli and many restaurants nearby, which makes shopping and eating convenient. The room is not big, just right for one night.

The hotel switched my reservation to another hotel without prior notification due to its renovation process. It added extra complications to our experience. The hotel was not bad and location was good too. It’ll be better if the communication was handled in a more efficient manner.

While the facilities are new, there's considerable room for improvement in overall service. Here are a few points for consideration: 1. Before arrival, I received a call asking if I'd be okay changing from a king-bed room to two twin beds, which I agreed to. However, upon checking in, I found the room's window to be unusually small and the room quite dark. When I raised this with the front desk, they claimed I had already confirmed the change. This room clearly didn't match the photos, especially since I had specifically booked a higher-priced room. It only makes sense to switch to a two-twin-bed room if it's of a comparable price and quality. Eventually, they moved me to a quad room with a large window. 2. During check-in, when confirming payment, I was told my credit card had only been pre-authorized and not actually charged yet. However, the Trip.com app clearly showed that payment had already been made. This created a bad impression. If I had allowed the front desk to swipe my card again, I would have been double-charged. There seems to be a significant loophole in their payment management system, which could easily lead to disputes later on and should be addressed immediately. 3. In the bathroom, the shower stall only has a quarter-glass panel separating it from the sink area. After showering, the floor around the sink was completely soaked. A full glass sliding door or a shower curtain is definitely needed to prevent water from splashing all over the bathroom floor during a shower. 4. I needed a late check-out because my event didn't finish until noon, and I was aware of the 200/hour charge. I informed the front desk that morning, but upon returning, I found my key card had been deactivated, and I couldn't access my room. There's clearly a communication breakdown among the internal staff. 5. Upon check-in, breakfast was an additional 100 per person. However, when I went for breakfast, no one asked for my room number, which made me wonder if non-paying guests could also dine there. Including breakfast in the room rate might prevent such misunderstandings, or they should strictly enforce payment confirmation before allowing guests to eat.

The hotel is centrally located and staff was welcoming. The bathroom is on the older side but was clean. The beds are quite hard, but I personally don't mind that, however despite the bed being hard there was a slope/hole in the mattress.

The room was not clean enough, with dust all over the floor edge and near the bed; the bed was soft, and it shook noticeably when you turned over; the floor was solid wood, and it was probably uneven because of its age; the sound of people talking in the corridor was very clear; the bathroom had a high hot water pressure and was comfortable; the public hot spring pool was simple, with a dehydrator; the water dispenser was only available on the first floor