Featured facilities: Swimming Pool, Parking, Fitness Room
Very Good
136 reviews
8.7/10
1 night
From PLN 91
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9.4/10
Amazing
GGuest UserOur stay in Bandung was overall a very pleasant experience. The hotel’s location is excellent—very close to Pascal 23 and conveniently near the Whoosh High-Speed Rail, which made getting around very easy.
The hotel itself is quiet, clean, and comfortable. The bed and pillows were especially cozy, making it easy to rest after a full day out.
That said, there is room for improvement in the breakfast spread. Compared to other hotels in Bandung, the variety felt limited. I was hoping for a wider selection including Western, Indonesian, and Chinese options. I also always look forward to a good jamu selection when in Indonesia, but unfortunately the jamu and juices here were quite diluted.
Service during breakfast could also be more attentive—we had to remind staff a few times about our latte, as it was missed on two occasions.
However, despite these minor points, the overall service and experience were still very good.
I would like to specially mention Ms. Ayu from the guest relations team. She was exceptionally friendly, helpful, and truly went the extra mile. She assisted us with spa reservations for two days and even personally followed up via message to remind us and check if everything went well after our treatments.
As someone working in banking, I genuinely appreciate this level of personalized service—it truly creates a “wow” experience for the customer.
EEfxhHighly recommended! All the staff is friendly and accommodating every request were attended with full of smiles. The breakfast spread is beyond our expectations. Will sure comeback!
MMuhaimin RashidHotel Services was great! Perfect for my families of 4.. Location was convenient as all of amenities all around you.. only downside was its super packed and jam around the area..
AAnonymous UserAn outstanding hotel with excellent reception and attention to guests. Special thanks to Sam, the exceptional staff member on duty, and the other reception staff who work with great effort and enthusiasm. Also, a big thank you to the Hotel Manager for their dedication to excellent management.
SSov1sticatedOver the past 6 months, every time I've visited Bandung, I've chosen to stay at Harris, and this is my third time. Each visit, I notice an improvement in their service. When we first stayed, we had to buy bottled water and bring it to the hotel. A few months later, on our next visit, they had already installed a water dispenser, so buying water was no longer necessary. The location is fantastic, directly connected to a mall, and we even get free gym access at AF. Truly the best! I'll definitely be staying here again.
AAnonymous UserEverything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly.
We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us.
We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones.
Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton.
While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff.
Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant.
Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.
GGuest UserThe hotel location is very strategic and easy to reach, all hotel staff are very friendly, spacious and safe parking, varied and delicious breakfast menu, clean hotel rooms and very complete amenities, super fast wifi, there are 2 fast guest lifts equipped with access cards, rooftop swimming pool suitable for children to adults with beautiful views, can get a welcome drink. Very satisfying and impressive.
VVinnyall good..
very opposite to Rumah Mode..
the service was okay, yesterday the light in the aisle of the room we were in went out, they immediately replaced it...
the breakfast menu seems a bit lacking in variety...
will be staying back here for sure.. 🥰
GGuest Userits so noisy because the floor outside the room is tile and not a carpet so when the service trolley goes by its so noisy and they put me in the same floor with the conference room. they have only 2 lift for the entire building.. the lobby decor is nice though.. the bell boy is very. friendly.. dont. mention the bed.. it is the worst you can feel the. spring against your body.. i spend. 3.nights and not evem 1 night i can sleep peacefully.. just imagine 9 floor only 2 lifts. but they do have a lot of parking space which is a plus in bandung.. bathroom and the closet and the wardrobe is terrible
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