New Hotels in Rome

"Check-out is at 11 AM, but check-in isn't until 3 PM. You really need to plan your time accordingly, as the staff here are quite inflexible. It's been scorching hot in Rome these past few days. I booked several nights at this hotel, and they gave me a room with a faulty shower. When I asked to switch rooms in the afternoon, they refused, telling me to wait until tomorrow for someone to fix it. I could see there were other rooms available in their system, but the staff member then told me not to stare at their screen. She then switched to look for check-in information, trying to find my reservation. I had already told them that the faucet in room XX was broken. I then had to remind her that the check-in list she was looking at was for August, which is why she couldn't find my July reservation. In the end, I escalated the issue to Trip.com customer service and fixed the shower head myself. The front desk staff then belatedly informed me that I could switch rooms – *sigh*. Thanks to Trip.com for their proactive handling. I'm also leaving this review as a heads-up to my fellow Chinese travelers: stay safe when staying abroad and actively defend your rights!"

"I booked this hotel through Trip.com more than 20 days in advance, paying around 2300 RMB per night, and was traveling with my child. On the night of check-in, the hotel informed me that the room only accommodated two people and charged an additional 40 Euros per night, plus a tourist tax of 15 Euros per person per day. In total, I paid an extra 250 Euros upon checkout. However, on the day of check-in, I discovered that the same room type was only a little over 1000 RMB per night. You can see the Trip.com price screenshot from when I checked in. By the time I checked in, it was already past 11:00 PM, and due to the time difference, Trip.com no longer displayed that night's price. Moreover, the official hotel price was not as expensive as Trip.com's initial quote. After negotiation, Trip.com refunded me 1000 RMB per night for the subsequent three nights, based on the price screenshots I provided. However, they did not refund me for the first night, claiming the hotel was fully booked. The first image shows 8889 RMB for the four nights I booked."

"Wonderful apartment, I really liked it. It's spacious, bright, and clean. I'd love to come back again. As for the downsides, the shower gel ran out almost immediately, one towel had a hole in it, and the shower in the bathroom leaks directly onto the floor as there's nothing to stop the water."

"This place has good and convenient location! It’s just 5mins away from Roma Termini. The people or the owner of the hotel are fantastic specially Eleonora. They offer a huge breakfast and is served in the comfort of your room! The hotel is clean, and the decor is nice to the eyes! This hotel is highly recommended!"

"The hotel's listing photos (P3) are highly misleading. It's not a multi-story building, but rather a simple, two-story structure in front of one. During a 38-degree heatwave in Rome, the air conditioning was completely inadequate, making it impossible to relax in the room during the day. I suspect the building itself has flaws, likely making it hot in summer and cold in winter. This is nowhere near 4-star quality; it feels more like a larger guesthouse. P1 and P2 show the hotel hallway. The rooms have only basic amenities. **Cleanliness**: The cleanliness was acceptable. **Environment**: The hotel is right by the road, so there was noise at night. However, the location is very convenient, with metro and bus stops right outside, and a supermarket nearby. Walking to major Roman attractions takes 10-30 minutes, which is a plus. **Service**: The lady at check-in was very polite, but couldn't make up for the hotel's simple facilities and insufficient air conditioning. (Perhaps the platform gave a 4-star expectation). **Negative Point**: We had an early morning flight on our last day and mentioned it the night before, but no packed breakfast was prepared for us. Even when staff were preparing breakfast, our request for it was denied. **Breakfast**: The variety was quite good. **Cooking Class**: Not offered and not even mentioned. **City Tour**: The front desk lady gave us a map at check-in, highlighting important attractions. I suppose that's what this complimentary service refers to. I rarely leave such a low rating, but the cost versus the experience was completely out of balance. The platform should verify its 4-star rating."

"The hotel's location was excellent, and the breakfast was very good, which made for a nice start to each day. Unfortunately, our overall experience was overshadowed by a very disappointing issue. After our stay, we discovered that several personal belongings were missing. During our stay, housekeeping entered our room even though our ”Do Not Disturb” sign was displayed, which raised concerns after we realized our items were gone. We contacted the hotel multiple times to report the missing belongings and request that they investigate and check their lost and found. Unfortunately, despite several attempts to reach them, we did not receive a response. While we appreciated the location and breakfast, the lack of communication and follow-up regarding our missing belongings was very disappointing. We hope the hotel improves its response to guest concerns in the future."

"The location is very good , everything is very clean , the bed is a little hard , to sleep , the rest is great , the breakfast is a little too small and simple"