GGuest UserLocation: The location is absolutely fantastic, right in a tall building next to Jiefangbei, and you can overlook Jiefangbei from the hotel.
Service: The front desk service on the top floor was absolutely terrible!!! This is the first time I've encountered such a bad front desk service after staying in so many hotels both domestically and internationally!!! My partner checked in on the 25th, and everything was fine. I checked in around 9 PM (or a little after) on the evening of the 25th. One of the two front desk girls had an extremely mean attitude. When I handed her my ID to check in, after she registered it, she looked down at my ID again before returning it. Then she turned to the other girl, her 'oppa,' with a mocking smile and looked at my ID in my hand, whispering something. I don't know what she was laughing about, but I definitely felt offended. If it weren't for the queue behind me, I would have confronted her.
My partner didn't get a welcome drink when they checked in on the 24th, so when I was checking in on the 25th, my partner wanted to say: 'I'd like to order a welcome drink, we didn't get one yesterday.' But before they could even finish, the front desk person impatiently interrupted: 'You can order it over there' (with a look of disdain, as if we were trying to take advantage of her). Later, a young couple came and wanted to order food, so they asked the front desk: 'Could you give us a menu?' The front desk person (with a puzzled expression): 'You want to order food now?' The couple: 'We'd like to order the wine package.' The front desk person: 'You want a wine list?' Then the male bartender next to her leaned over and asked: 'What's wrong?' She turned to the male bartender (with a mocking, playful tone): 'She wants a wine list.' (Don't tell me it's a Chongqing personality thing or Moxy's young style, I'm a local.) The front desk lady on the first floor on the 26th was super nice, though.
Facilities: The facilities were typical Moxy decor, nothing outstanding. There was only bottled water in the room. The sewer smell was extremely strong, the entire room smelled damp and like a rag that had been washed but not dried properly. I called the front desk to ask for an air freshener, and they said they had mosquito repellent. Finally, an auntie brought an air purifier and sprayed some air freshener at the door and in the bathroom (which didn't really help). The top floor is a revolving restaurant, but it only opens at 1 PM, so I didn't get to experience it.
Environment: The entire hotel reeked of fried crispy pork from downstairs, including the hallways, elevators, and especially the lobby on the first floor. The smell was intense. My partner and I, one stayed one night and the other two nights, felt like we were marinated in the smell.
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