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9.5/10
Outstanding
__WeChat226668****The hygiene, service, decor, software and hardware facilities, and toiletries were all excellent 👍. Plus, the free pick-up service was a nice touch. I think they've really put a lot of effort into doing things well.
Now, about breakfast. There weren't many vegetable options to begin with, but this morning, I arrived at the restaurant at 9:15 AM and most of the stir-fries were already gone. A staff member walked by the congee section at least three times. I waited 30 minutes, and it was almost 10:00 AM, but no one refilled the dishes. At least when it comes to vegetables, they could offer more. I understand they might be trying to control costs and avoid waste if there aren't many guests, but it wouldn't hurt to add one or two more vegetable dishes, or at least proactively ask guests if they'd like more. I don't think that's unreasonable. I hope the hotel's business flourishes. Regarding breakfast, they could learn from some smaller, well-run B&Bs and chain hotels to improve in this area without causing waste. Since the hotel is ranked as a high-end establishment on various platforms, it should really live up to that name.
AAnjiuanjiuA hotel with a very good experience. Newly renovated, very close to Kouan Forest Park, just a few minutes' walk away, and not far from the port and Hekou North Railway Station. There are many human factors. The staff are serious and responsible, have a good attitude, and can help guests solve many practical problems. The bedding, pillows and air conditioner in the room are very powerful and comfortable to use. There are two kinds of slippers, one that can be worn for bathing and the other is disposable comfortable slippers. The toiletries are also very nice, smell good and are of high quality. The only regret is that when I take a shower at night, the cold water pipe also flows into hot water, which is a bit annoying.
GGuest UserGreat hotel in Hekau. Friendly staff to help with whatever you need and only minutes from the railway station. I'd recommend this hotel to anyone looking for a comfortable and clean place to stay at. I'd give it 4.5 star rating.
SShanJun1998A fantastic tropical view hotel experience – pure bliss!
This tropical hotel I stayed at completely exceeded my expectations; it was an absolute gem!
The hotel's environment was impeccable. Surrounded by lush tropical vegetation, with trees in full bloom everywhere, a gentle breeze carrying the delicate fragrance of flowers, and the melodious chirping of birds – it felt like staying in a natural oxygen bar, far removed from the hustle and bustle of the city, allowing my mind and body to relax instantly. The cleanliness was also reassuring. The room was spotless, the bedding was white, soft, and odorless, and every detail – the bathroom, desks, and corners – was impeccably clean. Even the tables and chairs on the terrace were dust-free, demonstrating the staff's dedication.
The view was absolutely stunning! Opening the balcony door revealed a vast expanse of tropical coconut palms, with the azure coastline visible in the distance. Waking up to the sunrise and watching the sunset paint the sky in shades of orange and pink – every snapshot was a masterpiece, requiring no filter. Whether enjoying tea on the room's terrace or relaxing by the hotel's panoramic pool, the soothing tropical scenery is simply breathtaking!
The location is also a huge plus; you can see the Red River from your window and Vietnam across the river. Transportation is convenient, and you can easily step outside to experience tropical streets and sample local delicacies. In short, the environment, cleanliness, and scenery are all impeccable. I'll definitely stay here again on my next tropical trip!
SSteve James55The home-cooked food offered looked delicious, but being vegetarian, sadly I couldn't try it. The hosts were beyond helpful, going to great lengths to help me sort out transportation problems with by ebike, after I discovered there was no luggage consignment available at Hekou North train station. They were willing to store my bike for free until I returned, but in the end managed to organise transport to Lijiang with a local logistics company which I would never have found myself, after all the major firms refused. Can't praise them enough - wonderful people.
GGuest UserThe five-star praise is for the boss. The service is enthusiastic. The child's phone and watch were forgotten and were left at the front desk for us. The hotel is very close to the port, but the room facilities are a bit older. I just went to check in, so I can stay here for a while.
ĐĐỗ MinhThe owner is super friendly even though she cannot speak English and I cannot speak Chinese. Once she understands what we want, she will try her best to serve. One member in our group was sick and the owner is very kind to give us ginger and honey when we ask.
The room is clean and quite large for two people. It's totally enough for our group's simple style.
The only disadvantage is it's not near the downtown and may take your time to find out if you do not speak Chinese. But overall for us the experience was still great because we enjoy riding electric bicycle around.
YYipianyouyadeyunThe room is consistent with the description online. You need to take a taxi to get from the train station and it is located in the garden in the middle of the street. It's an old house, the sanitary facilities are average, the towels and quilts are old, the proprietress is very welcoming, and the room door leaks air. The advantage is that it is convenient for traveling, but the disadvantage is that there is singing in the square in the street garden at night, and the loudspeaker is very loud, and it is quiet only after 12 o'clock in the middle of the night!
GGuest UserIt is right at the Hekou Port, and by the river, with Vietnam across the way. The room is quiet, clean and tidy. It is an elevator room, very quiet and independent. It does not have massages and other promotions like many hotels. It is quite suitable for staying quietly in Hekou. There are many Vietnamese delicacies nearby. It is very comfortable and good! I don't know why there are no reviews for such a cost-effective B&B!