"Very satisfied with my stay here. The environment is great, and the front desk service was excellent; check-in was quick. The bed was super comfortable. Overall, really good! [Strong]"

"Clean, big room, good standard. Location is near the train station, which is very good."

"The hotel's exterior architecture is really unique and easy to find. It's super close to all the must-see spots, all within walking distance. The room size was comfortable, and the internal facilities were great. There was no strange smell, the bedding was very comfortable, and the wet/dry separation in the bathroom was well-done. The owner and staff were all very welcoming, and the breakfast tasted good. Overall, I highly recommend it."

"Clean Friendly reception"

"The Positives: The room was spacious and nicely decorated, which made for a comfortable base. The reception staff were genuinely thoughtful - they prepared a personalized printed sheet with local insights when I arrived, which was a lovely touch. The gym facilities were adequate for a quick workout. Location-wise, the bus station is within reasonable walking distance if that's your transport hub. If you're fortunate to get a mountain-facing room, you'll enjoy some beautiful views. Areas That Need Attention: I encountered bed bugs and woke up with itchy bumps. When I requested a room change, the situation wasn't handled with the care I'd expected - no apology or compensation was offered. This is something the hotel really needs to address. Noise can be an issue - you'll hear conversations in the corridors from both guests and staff, plus the elevator running. Construction noise is also present if you don't have the mountain view. Things to Know: The hotel lacks proper organization for transport services, which you'd expect from a hotel at this level. The reception staff tried to help with booking transport to Yuanyang, but some of the advice was actually wrong - suggesting routes that were much more expensive and longer than necessary. I felt they were rushing through answers rather than fully listening to my questions - better systems and more attention to detail are needed. The laundry service is extremely expensive and completely unaffordable for most travelers. The hotel advertises guest laundry on their Trip.com page, but there isn't any - only the expensive service option. The rooftop restaurant is pricey and serves very traditional Chinese cuisine with quite intense dishes (think animal heads featured in the menu photos) - this might be quite challenging for Western travelers to navigate. The breakfast has decent variety but is entirely Chinese-style with no Western or vegetarian options, despite what may be advertised. The pool was closed during my stay even with warm weather. Bottom Line: A hotel with potential and some genuinely nice touches, but hygiene and service consistency need improvement."

"The staff at this hotel are extremely helpful! This was our first stop in China - they generously helped us find food for the evening, book buses for the next day, and called us a cab to get to the bus station."

"Cheap room but on the 6th floor (no elevator). Helpful staff re changing VND and setting up Chinese payment app."

"The perfect hotel in Hekou—a 15-minute walk from the border. Clean, the air conditioning worked well, especially since the price of 750 rubles per night is a great deal! The only downside was the toilet was missing, just a door, but overall it was fine. There were plenty of cafes nearby, and there was no street noise at night. You could barely hear the neighbors upstairs (they were moving furniture for some reason)."

"No bad hotel and quite close to border"