Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
91 reviews
9.1/10
1 night
From NZD 149
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8.9/10
Very Good
IIslandgalI was unable to make the booking as my father sadly had a stroke the day before we travelled. I called the hotel to explain the situation and to request a change of date for the booking within the next few weeks but they told me it was non refundable and that I booked it with Trip.com so there was nothing they could do. So I lost my money and never got to rebook. Very disappointing under the circumstances.
AAnonymous UserFrankly, the size of the room is beyond my imagination, very spacious apartment. The kitchen has everything that should be set. You can make breakfast and dinner yourself. We have one night to make our own seafood dinner. You can wash clothes. It feels like home. The facilities are old. Travel is also very convenient, very close to the train station and supermarket, will consider here next time.
GGuest UserFriendly staffs, fairly clean room and bathroom, decent breakfast. Location rather quiet but if you enjoy the relaxing vibe, it would be a great place to stay. Starbucks is located just at the lobby. Definitely wheelchair or baby stroller accessible. The lift is rather small, perhaps could upgrade to a larger lift? Overall, good stay.
MM547925****The location is excellent, directly opposite Newcastle train station. The day before, I stayed at the Hampton next door. The price increased significantly the next day, so I moved to this one, which had a stable price. However, it was really bad, and I advise my fellow countrymen to be cautious about staying here.
The room itself matched the merchant's photos. The bathroom was generally spacious, but there was a significant waste of space. It shouldn't have been designed like this after a renovation. I've never seen such a ridiculously designed sink; the faucet is too close to the basin, so simply washing your hands causes water to spill all over the floor. There's also no floor drain in the bathroom, so we had to cover the entire floor with towels.
Also, a £50 deposit is required upon check-in, authorized via credit card. Other hotels usually release it immediately upon checkout. I specifically asked when checking out, and they said it would take 'a few days.' I don't understand why. I waited a week and it still wasn't refunded. After Ctrip customer service intervened, it was immediately refunded. Truly outrageous.
Personally, I think as long as the Hampton by Hilton next door isn't more than 50% more expensive, I'd still recommend staying at the Hampton. It has better facilities, includes breakfast, and the service is better. Don't come here to be annoyed.
GGuest UserVery good hotel with very kind staff, everything was clean. Staff provided everything. They also have free hot water on the first floor, people can make a hot tea or coffee there. And there is also bar with snacks and cold drinks. Only thing that can be improved is bathroom, I think there should be separate bathroom for each room. I think it is not related to each room, but only for very affordable rooms. Overall, it is good hotel and I recommend it.
GGuest UserEverything about our stay was perfect from the room to our food we had staff were friendly and social able even when we go to bed there is no noise in corridor l think we have stayed about 5 times and each time perfect.
GGuest UserI booked this for my Grandaughter and I to attend an appointment in Newcastle at 1.30pm and also a concert in the evening at the arena.
Arriving well before check in at 3pm, the receptionist kindly allowed us to park in the hotel car park thus enabling us not to have to move the car from the metro station opposite later. This was a great help- thankyou.
We checked in after our appointment and got our key for room 23. It was nice and cosy with the heating on and extremely clean.
I did struggle to turn off the cold tap fully in the bathroom but my Grandaughter sorted it...maybe needs some attention from a professional.
After getting changed, we headed back up town on the metro where we enjoyed seeing Rick Astley.
It was quite late when we returned hungry but the hotel was fine with us ordering a McDonald's delivery from Kingston Park. All in all with breakfast included in the price, we had a super time. Cheers!
AAnonymous UserI recently stayed at this hotel and unfortunately, my experience was not very comfortable.
The air conditioning in the room was completely ineffective and did not cool the space at all. Although the room was equipped with a small fan, it was nowhere near sufficient for two people, especially during a heatwave.
The bathroom extractor fan was also not working, which meant that after taking a shower, the room became even hotter and more humid. As the window could not be opened, there was no way to get fresh air or any ventilation. We ended up spending a very uncomfortable and restless night due to the excessive heat.
The hotel’s location is not particularly central, but it is reasonably close to the city centre. One positive aspect is that it offers free parking and breakfast, which is definitely appreciated.
Overall, if the air conditioning were properly repaired, I would be happy to consider staying here again in the future.
GGuest UserRoom ok, staff friendly, downstairs is the Blance bar where you have 25% discount on food and drink, the only negative note is the breakfast is not like in the photos and they don't have a coffee machine but a machine that dispenses everything with blends
HHenyoushanyoutaoI arrived a day early due to the wrong flight, so I booked this inn at the airport because it was the only triple room available near the airport. It took a short taxi ride to get there, the reception was very warm, the room rate of more than 300 yuan was very cheap, the shared bathroom, I don't know if I didn't adjust it well, there was no hot water, the room was relatively small, the bedding was very clean, Newcastle was a bit cold this season, the room was heated in the second half of the night. There is a supermarket near the inn.