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9.0/10
Great
RR Katy YMy 1st experience booking an apartment. For a first timer, clear and precise instructions were deeply appreciated. Paradigm Residence is a well maintained building with impressive security facilities, convenient access to e mall as well. Our apartment with 3 bedrooms comfortably fitted 7 of us, it was on a high floor with a great night view. A couple of points to mention is that cleanliness can be improved and that as we were next to e highway, e traveling vehicles could be heard throughout e night, prayers nearby were audible around 6 or 7am too. There was a vacuum and a mop at e yard and we cleaned up upon checking in.
Delight Homestay team is very prompt in providing instructions and response. Ultimately, it was a pleasant stay for my family and we will be back.
AAlvinOngThe unit itself is nice but the management do not give customers a good vibe. Everything was wrong from start of checked in. Before checking in I already informed management that I am riding a motorbike. The instructions given to me was to park at level 5. Upon reaching the mall to collect keys. The guards do not allow me to go level 5, no bike is allowed. Told me to go park in the basement but did not tell me that I need to collect a bike card to scan in at the basement carpark for bike. After quite sometime asking around, one of the guard told me to get a bike card from the reception.
Next when reached the unit. There is a metal gate. But I was given a key card for the lift and a sensor for the main door. No key for the gate. When texted the management. Itâs replied by AI. So I need to take a lift to UG level and see the reception again. I was told there is a manual latch behind the gate. All these troubles could be solved if proper instructions were given to me. I came down from Ipoh, a long ride down and still need to go around finding out how to get into the unit.
Upon entering the unit, looks beautiful at first. Then when want to have a shower, there is not a single hook or rack for bath towel. So I have to text again. I was told to hang towel on the curtain rod. But there was no curtain rod. The only rod I saw was a metal rod sticking inside a plastic pail. So texted again and show photo. The reply was hang my towel on the door lock. First time I heard of this. So I went to take my towel. It was a dirty towel with black stained. Send photo to reception. Nothing was done, not even an exchange of towel. Is just silenceâŠ.
After shower wanted to get some water to drink. It was a water dispenser that is not dispensing. So went down to the supermarket to buy a bottle of mineral water.
The only plus point of this place is joined to a mall. Thatâs about it. I have never rated any hotel or apartment so low before. This is my first and I hope it will be my last.
AAnonymous UserInteresting hotel hidden in a small corner, taken care by an elderly couple. The lady gave us a room tours and explained to us on the house rules as well as the use of the toilets. The pod iteself is interesting and feel clean. There are different setup depending on your objective..a simple night sleep or to game the night away
GGuest UserBest part was the location and having 2 bedrooms in the apartment. On hindsight, should have gone for hyatt at the same building where lobby is accessible within the mall.
For this residence, had a hard time even trying to check in. First of all, the auto reply welcome message told us to whatsapp the number 1-3 day before on check in. When i did, there was no reply all the way even thought the number was indeed under antlerzone.
Had no idea if this was because check in was not ready until after 4pm on checkin day and no choice waited till then. But still no reply so tried to look around for alternative contact number and finally got reply from another of their whatsapp number and only begun check in process then. By then kids was tired and irritated and the instructions givennto access the lobby was not helpful for families not driving. Had to walk up the carsâ slope to reach. Advice on alternative lift and entrances were not helpful.
Families with young children or elderly need to consider these.
GGuest UserThe location was good, right above Paradigm Mall. Service provider was prompt in replying to messages and gave clear check-in, check out guide with videos.
The place is just nice for a family of 6.
Slightly down side is the water pressure in the bathroom could be abit stronger, but this is subjective to individuals.
GGuest UserI recently stayed at the JS Hotel and, while the location was convenient, the overall experience left something to be desired. The hotel felt a bit outdated, and the rooms could use some attention in terms of cleanliness and maintenance. Itâs clear that the property could benefit from a refresh to improve its comfort and appeal.
On the positive side, the hotel is within walking distance of Aeon Shopping Mall, which is very convenient for shopping and dining. Thereâs also a convenience store right outside, making it easy to grab essentials.
Overall, if you're just looking for a basic, no-frills place to stay in a prime location, JS Hotel could work. However, if you're looking for a more modern or well-maintained experience, you might want to explore other options.
GGuest UserAir cond at living room was defective. Unbearable during these few days when weather was so hot. Ended up we had to check out earlier to soak ourselves in air cond malls. Heater at common bathroom was also not functioning properly. Water was still hot even though the dial of instant heater was set to âoffâ. We had to turn on both shower heads/taps to mix the hot and cold water ourselves. No hand soap was provided even though Covid taught us to be mindful of hygiene