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9.3/10
Great
GGuest UserWe first stayed in junior room on the first floor. There was work going on. Moved to the villa which was a completely different experience.
The junior suite was large but unfortunately without a balcony. On arrival we had fruit and free non-alcoholic drinks in the fridge. In the evening we were provided with cookies. The room was on the 1st floor. They supplied shower gel and conditioner but no soap.
There was work going on next door to the room. We discussed our noise concerns Analou who arranged for us to move to a Villa. Analou also helped with the tour bookings. She was professional and friendly.
The villa was amazing with a plunge pool and all the extras in the bathroom.
The pool was kept clean and in the afternoon provided with a shot of juice and an ice lolly.
Service throughout the hotel was excellent. The rooms were clean and spacious. Thanks to the housekeeping team- Jamie’s, Rommel and Claude.
In the restaurant and bar area I want to thank Vincent, Daniel and Girlie.
We ate at the Spanish restaurant which was good and by the pool.
The hotel arranged trips to see dolphins and turtles which we enjoyed. We also went on the country side tour. Although we did not go into the church as it closes on Tuesday’s.
The nice little extras were cookies in the toom. Cold towels, ice cream and fruit shots by pool.
GGuest UserGreat rooms, well equiped. Very nice swimming pool. Staff very friendly. They provide also motorbike rental and laundry. There is also a german restaurant on site but we didn't try it.
GGuest UserWe stayed there 18 nights and the staff made the whole trip for us! Anthony was amazing! Joy and Mimi made sure we always had what we needed in our room. We always felt safe when Pedi was on duty and Ate Vany made us feel like we were family! We got back late one night and I was super hungry and she cooked for me❤️. We will return!
Zziv DAmazing Stay – Highly Recommended!
I stayed here for 3 nights and had a wonderful experience from the moment I arrived.
My flight landed very early in the morning, and I reached the hotel around 7 AM. I had requested early check-in in advance and was fully prepared to pay for an extra night since I arrived so early. But the lovely receptionist told me it was completely fine and that I didn’t need to pay anything. She even offered me breakfast and surprised me with ice cream! The warm welcome really made my day.
The hotel itself is charming. While I would clean a few areas a bit more deeply, the overall cleanliness is good—especially for the Philippines. Breakfast was simple but definitely enough to start the day.
It’s about a 10–15 minute walk to the center of Alona Beach, which was very convenient.
Check-out is at 12 PM, which was perfect. I spent the morning relaxing by the pool, and when I was ready to leave, the receptionist arranged a ride to the airport free of charge.
Thank you for the amazing service! I truly appreciated every moment of my stay. Highly recommended! 🌟
GGuest UserSince I was only staying for one night, I didn't put much thought into choosing a place, but my stay here exceeded my expectations. The room was spacious and quite clean, the location wasn't out of the way, and the breakfast was decent too!
11590137****Across the street, there's a Mint Dive Center. It's a five-minute bike ride to Super Home and another five minutes to the beach. Alona Beach is about a twenty-minute bike ride away. Right at the exit, there are stalls where you can buy snacks, and the front desk can help you arrange a taxi. You can also rent scooters right outside the entrance.
Meals at the restaurant cost around 50 RMB per person for Chinese food, which was pretty good. They only provide two bottles of water per day, but you can buy larger bottles from the front desk. The exchange rate at the front desk was decent, and there were no service fees for currency exchange.
UUknowsuke tripFirst of all, the service is perfect. They were very kind. I had to go to the port early in the morning, but they arranged a tuk-tuk for me. I was very grateful for that.
The location is also close to Alona Beach, and if you take a motorbike taxi, it will cost about 50 pesos.
You can also walk there, but it's a bit difficult at night, so I recommend taking a motorbike taxi. There is a very stylish cafe restaurant near the hotel, so please try it.
There were quite a few ants in the room, but it didn't bother me. If you are concerned about them, please use another hotel.
The water pressure in the shower is a little weak, but hot water comes out!
AAnonymous UserThe hotel environment is very good. McDonald's in the city center is also very close. The front desk can help you call a taxi. It only takes 5 minutes to get there. The breakfast is mainly American, clean and hygienic. Due to personal negligence, a Bluetooth headset was left in the hotel. Thank you for the help of Michelle, the hotel staff. She was very patient and kind to help send the express and send the detailed express tracking number. Thank you again, Michelle🙏
Ccharlene maePros:
-Beautiful swimming pool w/lifeguard
-clean room
-Gugma Restaurant serves delicious food
-friendly staff except for that one female front desk in the morning as well as the no show manager
Cons:
-Misleading Information and must be updated! The ad shows that the hotel has all the amenities that we looked for are wifi/wired internet in the rooms, swimming pool and few steps from the beach but it's not. We checked in late at night and the location is far from the beach, wifi is available at their Gazebo or lobby area with mosquitos.
-There are 2 different hotel branches, one is few steps from Alona beach proper with wifi in the rooms but no pool and the other one is their 2nd newer branch which is 1 tuktuk ride away from Alona beach proper no wifi in the rooms, wired internet isn't working but with swimming pool.
-I was upfront to the hotelier that I travel for work and measure and need all those amenities that were stated on the website, but the remedy they kept insisting is to move us to their other branch which is older, no pool with wifi in the room as they do not have the wifi nor wired internet in their room at their 2nd hotel and that we can just go their in the morning to use their pool 🤣
-No one from the hotel apologize, not even a Manager's shadow reachout
-Trip.com said sorry and provide compensation but it's not enough for the lost working hours due to the mosquito bites I had while I tried to work at the lobby but was not able to tolerate it as I am afraid of having Dengue, did not get anything from the hotel's management
-tricycle/tuktuk will cost you 100 pesos per way PRICEY
-we tried to walk to the beach as there is another route close to the 2nd hotel but the way is rocky and stairs were steep as it was meant for divers or island Hopper not the white strip that were posted on the website
-corkage fee so better to buy at the restaurant at the hotel or eat outside
**AGAIN THERE ARE 2 DIFFERENT HOTEL BRANCH WITH DIFFERENT ADDRESSES AND AMENITIES, SO BE CAREFUL IN BOOKING ESPECIALLY IF YOU TRAVEL FOR WORK AND NEEDS WIFI IN THE ROOM.
GGuest UserOur family trip was amazing .. very accomodating and friendly staff. Clean and tidy rooms. But 1 thing more, they should have intercom phones in the room so if the guest has any concerns or requests no need to go outside and go to the reception.