SShitou2abao## Hotel Review
First off, I want to give a shout-out to the housekeeping service. Even though I only stayed one night, I called housekeeping several times for various items, and the aunties (staff) were always very quick to respond.
Now, for the rest, it's mostly complaints...
1. For a room costing over 1,000 RMB (a couple hundred US dollars), the in-room amenities at this resort hotel were surprisingly low-end. There wasn't even a mini-fridge in the mini-bar, so I couldn't chill my yogurt, fruit, or face masks. Everything went bad by the next day. The toilet wasn't automatic, which was a first for me in a resort hotel, especially in a big city like Shanghai.
2. The bathroom had no ventilation system. After a shower, I'd break out in a sweat again just drying off and tidying up.
3. As for drying clothes, forget it. There was just one small hook. It really shows a lack of attention to detail.
4. The kids' bunk bed creaked all night. Every time someone turned over, it made a noise.
5. Don't even get me started on breakfast. Unless you go before 8 AM, you'll probably face a long queue. With so many rooms and only one breakfast restaurant, it's impossible to manage the flow of people.
6. In summary, honestly, this nearly 2,000 RMB per night stay felt completely not worth it.
## Trip.com Review
We came to the aquarium, and honestly, being able to experience diving without queuing was great. My child was incredibly excited and kept asking to go diving again the next day. I saw that my member benefits included a late check-out service, so I called Trip.com customer service in the evening. The voice prompt said there were 0 people ahead of me in the queue, but I still waited nearly 10 minutes to be connected. As soon as I politely started, ”Hi, ma'am, given my membership level, could you please help me apply for a late check-out?” She probably only heard ”late check-out” before curtly saying, ”I'll transfer you to the hotel front desk.” *Click*, and I was at the front desk...
Since this is a benefit of my membership, I believe Trip.com should have helped coordinate it. I know I could have contacted the hotel directly, but I earned my membership tier through spending. During peak summer vacation, there's a chance the hotel might refuse. My reason for wanting a late check-out was simply to let my child take a shower after diving.
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