Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 4, 2025
Guest UserGreat location. Walking distance to restaurants and shops. The staff was friendly and helpful. Our room was spacious, clean. However, the bathroom was outdated and needs improvement, especially the toilet flush button. It required a lot of force to press each time. The sink tap got similar problem.
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Price per night from:DKK 2,048
Posted on May 31, 2026
Guest User
100% satisfied with this hotel! The staff were all in great spirits and very responsive 👍. Even more surprising was that we had an early flight yesterday, and when we checked out, the front desk attendant said: 'Our kitchen colleagues are preparing breakfast for you to take with you!' 👍👍👍 (We did book a room with breakfast, but I never expected them to proactively pack it for us when we couldn't eat it on the day of departure. I didn't even mention that we wouldn't be able to have breakfast that day).
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Price per night from:DKK 1,439
Posted on Jul 4, 2025
Dilek Oz
The staff was very friendly and helpful but breakfast hardly selected then rooms have spiced after distant fat and food in the morning.
The pool was small but acceptable
Elevator disaster has taken too long to have used the stairs was very obsolete
Location was mostly expensive with Uber and Bolt
The beach is away from the hotel.
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Price per night from:DKK 895
Posted on Apr 7, 2026|Superior Queen Room
Guest UserOverall it was good There was a good selection for breakfast but the hot food was always cold. Spa facilities were good but on the day we are the jacuzzi didn’t appear to working on subsequent days some groups seem to stay in the jacuzzi for long periods of time even though it stated it should be used for 15 minutes when we brought this to staff attention nothing was done on our last morning there was constant drilling noise from early in morning not what you expect in a 5 star hotel
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Price per night from:DKK 1,502
Posted on Mar 20, 2026
Guest User
## Overall Impression
Located in the heart of St. Julian's entertainment district, close to the beach and commercial areas, this is a quintessential ”resort + nightlife” five-star hotel. Overall rating is approximately 8.5/10 (Excellent).
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## Pros (Frequently Mentioned in Reviews)
1. **Consistently High Service Quality**
* Most reviews highlight ”friendly, professional, and responsive staff.”
* Front desk, restaurant, and lounge service are repeatedly praised.
*Conclusion: Service is the hotel's most stable core strength.*
2. **Excellent Facilities**
* Private beach, indoor + outdoor pools, spa, gym.
* 6 restaurants + multiple bars.
* Suitable for vacations, families, and couples.
*Conclusion: A ”resort within a resort” type of hotel.*
3. **High Quality Breakfast and Dining**
* Breakfast offers a rich variety and consistently positive reviews.
* The beachfront restaurant and specific dishes like pizza receive outstanding feedback.
4. **Spacious and Comfortable Rooms**
* Common feedback: spacious, clean, comfortable beds.
5. **Convenient Location (A Double-Edged Sword)**
* Close to the beach, shopping malls, restaurants, and casinos.
* Within walking distance of several attractions.
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## Cons (Structural Issues)
1. **Serious Noise Problem (Core Negative)**
* Located in the Paceville nightlife area.
* Noisy at night, and soundproofing in some rooms is mediocre.
*Essence: The advantageous location simultaneously creates environmental drawbacks.*
2. **”Five-Star” Standards Fall Short**
* Some reviews suggest it ”doesn't fully meet top-tier luxury standards.”
* Certain facilities show signs of age or maintenance issues.
3. **Inconsistent Room Quality and Details**
* Some rooms are dim or have outdated designs.
* Issues with air conditioning, power outlets, and fire alarms are mentioned.
4. **Chaotic Surroundings**
* The area is crowded and tourist-heavy.
* Parking is inconvenient and costly.
5. **Occasional Management and Operational Issues**
* Instances of check-in delays and room allocation mix-ups have occurred.
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## Structural Summary
**In essence:**
* Not a ”quiet luxury hotel.”
* Rather, a ”high-end resort in an entertainment district.”
**Pros/Cons Logic:**
* Strengths come from its ”central location + dense amenities.”
* Weaknesses stem from ”the same structure bringing noise and chaos.”
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## Conclusion (Abstract Assessment)
* **Service:** Strong
* **Amenities:** Strong
* **Dining:** Strong
* **Rooms:** Above average (inconsistent)
* **Environment:** Polarizing
**Final Verdict:**
This is a hotel where the ”experience depends on the room type and your expectations.”
* If you expect a vacation with entertainment → excellent experience.
* If you expect quiet luxury → significant disappointment.
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Price per night from:DKK 1,747
Posted on Jul 23, 2025
Guest User
I stayed at Hugo’s Hotel with my girlfriend and overall, we had a great experience. The room was clean, and the service throughout the hotel was friendly and professional. The receptionist and staff were welcoming, and we especially enjoyed the spa and pool facilities.
That said, the hotel is located right in the heart of Paceville, so if you’re a light sleeper, be aware that the nightlife can get quite loud between 11 PM and 4 AM. Some soundproofing improvements to the windows would definitely help.
The pool area was nice, but the water could have been cleaner.
Despite these minor issues, we still had a very pleasant stay. I’d rate it 4.5 stars.
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Price per night from:DKK 858
Posted on May 27, 2024|Studio
Guest UserNice location but construction on road so no vehicle access at the moment.
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Price per night from:DKK 837
Posted on Nov 3, 2024|Superior Room With Balcony And Pool Sea View
ShengmoersimayingThe sea view is nice, but that's all. The price is 200 euros a night, the room is average, the breakfast is generally okay but not very tasty and messy. The service is almost non-existent, and the front desk service attitude is average. But all hotels abroad are like this, so I can give it a 4 point overall
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Price per night from:DKK 982
Posted on Jul 21, 2026|Superior Queen Room With Sea View
Guest User
Well to be honest i don't know where to start. This hotel, location, staff, food was all excellent. Although there is some building work going on it did not affect our holiday at all. The staff was very attentive and knowledgeable. The food was fantastic breakfast was great aswell because not only was the breakfast great but you had the Marina / bay to look at aswell on the terrace. We would love to go back to this hotel again when we return.
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Price per night from:DKK 714