Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.6/10
Amazing
Kkemigisha K brendahThe hotel is just strategically positioned, close to the airport and downtown. it is just in the middle. Breakfast is good and there are a variety of options.
The Rooms are cleaned on a daily basis, are very spacious and items are replenished daily. Staff are welcoming and very ready to help at any time. The area is quite too though the facility is on a busy street. I would recommend everyone I know to stay at this hotel whenever they visit Ottawa.
Ggudetama_travelsThis hotel is nice & cozy. Clean pool & gym, good breakfast. There is a small shop at Lobby. A supermarket “Food Basics” will be opening soon opposite the hotel, this is very good if you prefer to cook meals. Subway is just opposite too & lots of buses stop by around the hotel. Walking to China town takes only 15-20 mins where you can dine at different restaurants. We will stay here again next time when visiting Ottawa.
GGuest UserStayed 3 nights. Had some problems with the shower, however maintenance came and resolved issues quickly second day. Housekeeping missed our room on the second day. Nice large suite with a kitchen was convenient as well as the noon checkout was great. Very quiet location yet close to many conveniences. The breakfast was lacking as the product quality was on the low end. Should improve with fruits, waffles and better quality: baked goods, sausage and bacon.. i would definitely stay again but would not enjoy the breakfast as it is.
GGuest UserEverything was great specifically the girl at the front desk was awesome, she helped us when we had a problem with the door lock of our room, we tried everything but could not open it I guess the battery was dead. She was very helpful, whenever I would visit Ottawa I would definitely like to stay at the same hotel. Her name is Navneet I want to give her 10 stars, thanks Navneet.
AAlicia York-BirdI've stayed at this hotel several times now; I enjoy how clean, quiet, and nicely decorated the suites and the hotel itself are!
The bathrooms are beautiful, very clean, and well-appointed, as are the rooms themselves.
Very pleased and will stay here again when my travels take me through this area once more.
JJinkaiwen05The hotel is a little old and the elevator is slow.
Then when he booked, he said it was a standard room, but when he checked in, he directly allocated the standard room, saying that they arranged it like this. Everything else is fine, there is a Costco around, and there is a takeaway Chinese food, which is very convenient.
HHanfordPros: a parking lot with sufficient space (no need to book in advance). A shopping mall St Laurent is nearby. The breakfast is ok. There are 2 sockets and 2 USB-A outlet on each side of the bed. The staff are friendly in general.
Cons: A bit far away from the tourist attractions downtown (around 10 minutes drive). The coffee from the in-room coffee machine was so-so. The air-conditioner was quite noisy. The TV in my room couldn't be turned off (It went off automatically after no-signal for a while anyway). There were some paper cups for coffee but no other glass / cups in the whole room even for brushing teeth so I had to use paper cups for brushing teeth (Is it considered environmental friendly?)
SSiu ChinRoom is in good size even for a family.
There 5-6 lifts but there are always long queues for lifts there. The lifts do not seem to serve their purpose well. In the morning, the hotel controls all lifts. You can’t press Down Button for a life to come down to check out or to the car park. You have to wait till someone who comes out to where you are on a lift way up or down. Never found hotel lifts operating so weirdly 😳 After checking out, I tried to take the stairs case to go down to the car park, I couldn’t do that because a room key was required to access the staircase😖
The electric door lock for our room had been beeping most of the time. Informed hotel to fix it.
GGuest UserA particularly good check-in experience. The front desk is friendly. They can cook, which solves the embarrassment of not being able to find food on Christmas Eve. The air conditioner in the room is a bit loud. This is the only drawback.