Ottawa Hotels with Gym

Booked this hotel last minute as we had to stay one extra night in the city and it was really amazing! This is a hotel I would definitely go back! The lady at the counter was extremely nice and she spoke Portuguese! She was really happy to be able to speak with us in Portuguese and we were happy she spoke Portuguese! The hotel location is really good, downtown near the parliament, and the room was amazing! Really big and spacious studio with a kitchen and a living room. Bed was really comfortable but the sofa bed was not that good (as in all hotels). Toilet was big and had all the amenities. Breakfast was good and had eggs, bacon, fruits, cereals, fresh waffles, chia pudding, bread, … They have private parking at an extra fee but the entrance is really narrow. There’s also street parking around at a fee.

As a family of three, we really enjoyed our stay at the hotel, I definitely book again. Very close to shopping and highway 417. Hotel located in a very quiet area. I should thank Mr. Soheil at Reception who was very kind and helpful. Breakfast was also very good included hot/cold meals and fluits

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

The room was quite comfortable, and the bedding was just right. Overall, the hotel felt pretty good. Its location, right in the heart of the city, is particularly convenient for transportation and city walks. The front desk staff were very enthusiastic, always offering warm walnut pie, which made up for the slight inconvenience of the lobby renovation. They say it'll be finished in May, and looking at the renderings, the newly renovated lobby seems promising. There's one slightly unpleasant incident I'd like to mention. We booked a room with breakfast, and on the first morning, we went to the restaurant. After registering our room number at the entrance, the server immediately asked if we'd like coffee or tea. I asked for a double espresso, and she cheerfully arranged our seating while talking, which felt quite good. However, as our meal was nearing its end, the server presented a bill saying the coffee was an extra charge. This approach felt a bit disingenuous, and it's the first time I've encountered such a thing. I was a bit unhappy and immediately asked the server why they didn't inform us upfront when we were at the entrance. In our usual way of thinking, coffee with breakfast is perfectly normal. Seeing our displeasure, and noticing the $10 CAD tip we left on the table, the server beamed and said she would take care of the coffee bill, implying it wouldn't be charged. However, three days later, it still appeared on the bill at check-out. Although it was only $4 CAD, that's not the point. I complained about it at the front desk, and they also agreed that such a practice was inappropriate and offered to re-print the bill and refund me. I didn't want the hassle and declined. I'm only mentioning this in hopes that they won't resort to what frankly feels like a deceptive tactic in the future. Perhaps it was an individual server's action, but it ultimately affects the Hilton group's image. Because of this, I'd also like to offer a friendly tip to future guests.

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

Breakfast wasn't a buffet; you had to order à la carte from the back. The breakfast area was tiny, and there were only one or two staff members responsible for seating, taking orders, clearing tables, and serving food. We waited over half an hour.

Great hotel, great location and excellent front of house reception team with a warm welcome. Rooms are large but need a refurbishment as looking a tad worn and tatty. I understand that some refurbishment is in progress to the rooms and restaurant. Beware: our holding deposit had not been returned after we checked out on June. 11, even though there was no spend on the room. Even after 8 days, I cannot get my deposit returned - so recommend you insist on a return on checkout.

The breakfast is rubbish, typically American, so there is nothing. Those who say it is good have obviously never been to hotels on other continents. The location is good, right on the edge of downtown Ottawa, so you can easily walk to the center. Parking is limited, so if you don't make a reservation in time in the morning, you won't have a place to park in the hotel, but there is a garage 5 minutes' walk away, which is also cheaper and can be easily walked. The biggest drawback of the hotel is that it is located next to the center for the homeless, and unfortunately many of them are not very clear-headed and it is very unpleasant to walk by them, day or night.

Great place to stay nice & clean not far from downtown . Private parking and room for 3 people was big with a big kitchen. I definitely recommend . Price is also affordable.

The hotel's cleanliness felt a bit subpar, and the management seemed a little disorganized. The elevator kept going to the 4th floor, which seemed to be a utility floor where towels and such were stored in a messy way. Overall, the impression was quite average. The lobby and basic services were also pretty unremarkable. Breakfast was a 35 CAD credit per person, and getting a higher floor or anything like that always incurred an extra charge.