Cebu City Hotels with Pools

Thank you, Fili Hotel at NUSTAR Cebu, for making my mom’s 66th birthday truly unforgettable. From the warm welcome, birthday cake, and room upgrade to your exceptional hospitality, every detail made our family feel so special. It was a beautiful and memorable staycation for our senior parents and their grandkids. We’ll always treasure this experience.

This was by far the most satisfying hotel stay I've ever had. Firstly, the price was incredibly reasonable, yet the services available even before check-in were extensive, making my arrival comfortable from the very first moment. I also used the bar and had afternoon tea; both the atmosphere and service were wonderful, allowing for a truly luxurious experience. The room was spotless, and the facilities and comfort were impeccable. The direct connection to a shopping complex made shopping and dining incredibly convenient. Furthermore, with a casino on-site, there's plenty to enjoy without even leaving the hotel. From service and location to facilities and value for money, everything was outstanding. Without a doubt, this was the best hotel I've ever stayed at. I definitely want to come back again.

The hotel's location is excellent, with plenty of amenities nearby. The service is also top-notch, and every staff member is very enthusiastic. However, there are a few drawbacks: the bathroom is tiny, the soundproofing in the rooms isn't great, and the breakfast selection is quite limited. If these issues were improved, it would easily be a five-star hotel.

I would like to raise a concern regarding our stay on May 15. On the morning of May 15, we woke up to find that the floor was extremely wet, and we also noticed that a large area of the ceiling was wet, which strongly suggests there may have been a water leak. This situation was very concerning and made us feel uncomfortable during our stay. In addition, the air conditioning unit in our room was very noisy, which seriously disturbed our sleep. Our friend staying in another room experienced the same issue with the air-conditioning noise as well. We will be staying at your hotel again tomorrow, and we are worried that the same problems may happen again. Could you please arrange for your staff to inspect these issues as soon as possible and ensure that our room for the next stay will be in good condition, with no leakage and a quiet air-conditioning unit? Thank you for your attention and prompt assistance.

First off, as other reviews mentioned, the lobby guard was very friendly and opened the door for us. The breakfast was decent, and the facilities were cleaner than I expected. However, this price point just doesn't feel right for a hotel in Southeast Asia, LOL. One thing that was disappointing was that the shower drain was clogged. Even after just one person showered, the water overflowed, and since there's no threshold in the bathroom, it almost flooded the bedroom/entrance area. When the second person showered, they had to turn the water off periodically. I wondered why it was clogged, and then I saw that after the first shower, the shower filter was about a third full of hair/gunk. I specifically chose this place because other hotels had reviews about hair in the drain, but this one didn't. Turns out, it was even worse here. At this level, they must be getting a lot of complaints, especially for a 5-star hotel. This should be a mandatory cleaning item every time, but it wasn't cleaned. It was astonishing that a manager had to come the next morning and clean it with a toothbrush.

We stayed here for one night with my wife, our two kids, my mother, and a friend, and it was a wonderful experience for our whole group. Excellent Location: The direct connection to Robinsons Galleria mall made everything so easy for our family. We didn't have to worry about traffic or the weather when we wanted to go shopping or grab a meal. Spacious and Clean: The rooms were incredibly spacious, modern, and clean, giving us all more than enough space to relax. The beds were super comfortable after a long day of travel. Friendly Staff: Every single staff member we encountered—from the security guards to the front desk—was polite, smiling, and incredibly accommodating to our needs. It's a perfect choice for families traveling with kids and elderly parents. We will definitely book here again the next time we visit Cebu City!

Our Valentine’s stay at Citadines was truly memorable. The place had a warm, cozy, and relaxing atmosphere—perfect for spending quality time together. Our room was very clean, comfortable, and thoughtfully prepared, making us feel at home right away. What stood out the most was the excellent service. The staff were polite, friendly, and always ready to help, which made our stay even more pleasant. The overall ambiance was calm and romantic, exactly what we were looking for during Valentine’s. Thank you, Citadines, for a lovely and stress-free stay. We truly enjoyed our experience and would definitely love to come back.

Occasion: Family trip (my wife, 2-year-old, and I, totaling 3 people). I booked this hotel because I wanted a luxurious stay near the airport where we could relax. Location: It's about a 20-minute taxi ride from the airport, and having a shopping mall right next door was a big plus. However, outside of the mall's operating hours, there's nothing else around, and I felt a bit concerned about safety walking around at night, so that's something to be aware of. Food: The breakfast was a lavish buffet with a great selection of Japanese, Western, Chinese, and Filipino dishes. The variety of cheeses and sweets was abundant and delicious. Service: Everyone was incredibly kind, and their service towards my child was particularly outstanding. Their responses to my inquiries before arrival were also prompt, which put my mind at ease. Room: It was clean and spacious enough. There were outlets conveniently located by the bed. There wasn't a bathtub, and the room's ambiance felt more suited for a business trip, in which case it would be perfectly satisfactory. Personal opinion: I would recommend this hotel to couples visiting Cebu for the first time. For families, I felt that a few more recreational options within the hotel would be nice. However, breakfast was thoroughly enjoyable for families too.

Our family had a great stay at Marco Polo Cebu. The food was good, the pool was clean and enjoyable,room is comfortabl and the quiet location made for a relaxing stay. The staff were professional, courteous, and attentive throughout our visit. Overall, it was a wonderful experience, and we would happily stay here again.

Great Condotel near IT Park and a wide variety of other places. Swimming pool was amazing, Staff were freindly. Room was spacious and well equipped. Would recommend.