With a stay at Fiordland Hotel in Te Anau, you'll be within a 15-minute walk of Fiordland National Park Visitor Centre and Lake Te Anau. This hotel is 0.5 mi (0.7 km) from Te Wahipounamu and 0.8 mi (1.3 km) from Fiordland Cinema.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a communal living room.
At Fiordland Hotel, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Stay in one of 51 guestrooms featuring flat-screen televisions. Bathrooms with showers are provided. Conveniences include phones, as well as coffee/tea makers and free tea bags/instant coffee.
"Please inform customers before you change the rooms for them. I had booked mine for the bath, then you gave me a different room on arrival, not even explaining why you had to change the rooms. So I had to see staff at the reception again after checking to sort it out. In the end, i got the room with the bath.I am sorry to say that your place smelt musty that is not right for accommodation for the health and safety reasons. I have also found mould in the bathroom you might want to look at. Hope all gets sorted soon. Thanks. Best."
Our family enjoyed our two days stay on this cosy small town on the visit to Milford Sound Cruise . We had the opportunity to taste local NZ foods without much disappointment. The minus point was we booked for 3 single beds room but was given 1 queen and 1 single , not matching the product description.
I would have given this a 5-star rating. However, I deducted one star due to staff behaviour and a fire alarm that went off at 5:00 a.m., requiring guests to evacuate the hotel.
Additionally, the staff could benefit from some customer service training, particularly in showing warmth and empathy toward guests. When we visited the front desk at 12:30 p.m. to enquire about an early check-in, the staff member was not at all understanding or accommodating. She bluntly say “No” and kept looking at her monitor without any reason.
There is basically no service in foreign hotels. No one at the front desk left the key in the envelope and searched for it for a while. It would be better to specify the method of collecting the key when booking, especially on rainy days.
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