Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.6

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France

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My flight got canceled again, so I ended up staying an extra day. As always, I was completely satisfied. This should be my last night here, and hopefully, my evening flight won't be canceled again. I'll definitely be back next time! 😁

The room was pretty decent for being in the city. We booked the half-board option, choosing breakfast and dinner. However, there was a discrepancy regarding dinner; the front desk and the restaurant staff told us different things. We were initially told both the second and third-floor restaurants were options. When we went to the second floor, they said no, and it took some back-and-forth communication to resolve it. Then, at the third-floor restaurant, they also said no, despite the front desk confirming it was fine. We went back to the third-floor restaurant, and again, they refused. Isn't this something that should be synchronized internally within the hotel?

During my two-day stay, the master bedroom's bathtub and shower were unusable. The water temperature was too low, reaching a maximum of 39 degrees Celsius even when turned up all the way, and it wouldn't maintain that temperature. Hotel staff came to check and discuss three times, each time claiming the equipment was working fine and advising that the bathtub shouldn't be filled more than halfway with hot water. However, in reality, the hot water in the tub only lasted for 2-3 minutes before turning lukewarm. The entire bathing experience cooled down within 5 minutes, leaving not even enough lukewarm water for a shower. The second bedroom had the same issue; after the first person used it, even waiting over half an hour wasn't enough for the next person to have a complete hot shower. This is unacceptable for a 5-star hotel and doesn't meet its service standards. The entire communication process severely disrupted our travel plans. Furthermore, from the night of check-in until the next morning, all four phones in our suite were unable to connect to the front desk for assistance. Eventually, we had to rely on Trip.com to contact staff to come to our standalone building for repairs.

On the positive side, the suite had good views. At the breakfast buffet, when we asked if they had Spanish coffee, they initially said no, but then directly brought us a prepared cup, which was a nice touch and made us feel a bit touched.

We had an awesome experience at Sofitel, hope to visit again. Room was nice and clean, we had a restful stay. The breakfast buffet offered a variety of options, and they were all scrumptious.

Le Scribe proves that in a true 5star hotel guests are the center of the earth, the staff makes everything possible to meet their slightest needs! Besides excellent people  and service, we should mention amazing breakfast, beautiful interiors, absolutely stunning bed linen and mattresses, nicely perfumed cosmetic sets and many more. Special thanks to Valentina for the compliment on our departure and her sincere smile as a sign of true welcome!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

The hotel has a very convenient location, close to the Arc de Triomphe and the Eiffel Tower, as well as a subway station. It's ideal for tourists. There are many good restaurants around the hotel, and supermarkets are also nearby. The hotel staff are very friendly and attentive.

I booked 2 connecting rooms for 3 nights  BUT when we  arrived they couldnt offer as one of the room was already  taken. I would have booked somewhere else if I knew it. So it was not very convenient to stay with my family as we finally got 2 seperated rooms. I suggested Ctrip to remove this kind of rooms if they aren't sure to provide it. However, the staff was kind, breakfast was good with loads of selection. Location is good if you plan to stay around the arc the triomphe. At check out they mentioned that we took something from the mini bar which was not true. They finally didnt charge us.

I came to Hongkou Football Stadium to see my idol GAI, and found a hotel nearby. Sofitel seemed to be the best option. There were limited parking spaces in the hotel's basement and ground level. The room was great, as you can see in the video, with the three amenities clearly visible. All the staff were quite enthusiastic and attentive, which was really good.

Spent a weekend here with the kids, not my first time staying, last time I didn't even have kids yet! Time really flies, and it's still that magnificent French style. We got upgraded to a family room, which kept the little ones perfectly entertained. We had the buffet dinner and breakfast, and the variety and quality were consistently good.

Sofitel

Columbus

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