Hotel has a great location. Fabulous rooms. Only downside was the lack of staff which caused problems with the breakfast service. The individual staff members worked hard to compensate but waiting for 20minutes before a drinks order for coffee was taken and then the breakfast room didn't have enough seating for everyone. The quality of the food was really bad and the orders were wrong. I would recommend staying here for location but dont bother eating in the hotel. Standards have really dropped.
First thing I noticed was the excellent friendly service at the front counter. This service continued at breakfast the next morning, which was very nice - it was a menu-style breakfast where you order a breakfast you would like. Breakfast with salmon had a small supplement.
The room was mostly okay, although there were some stains on the bedsheet. Inclusion of earplugs was a nice touch as it is on the main road - I happen to like the city noise, but ended up using them to block out the noise of the fan (there is no air conditioning).
The bathroom had nice toiletries although we noticed that the cold tap ran hot for quite a while before it got cold.
Overall the stay was fine, but with lots of hotels available in Colchester it wouldn’t be my first pick to return.