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9.4/10
Amazing
GGuest UserExcellent value for money and a fantastic experience!
The hotel is located in Chinatown, surrounded by tons of great food options, and transportation is quite convenient.
The indoor hot spring, sauna, and bath facilities are absolutely wonderful! If you love soaking in hot springs and enjoying a sauna, you definitely shouldn't miss this. Soaking multiple times a day is pure bliss!
The staff's service attitude is great, and the hygiene and environment are also very good. Although the room size isn't large, it's really clean and tidy. The clothes and slippers provided were perfect to change into before heading straight to the bath!
Some of Kobe's attractions are also within walking distance. I highly recommend this place to all my friends!
GGuest UserThe room was slightly different from the pictures, but it didn't affect our stay. The surroundings were truly beautiful, especially the colorful autumn mountain scenery right next to the hotel. The facilities were a bit old but still clean and hygienic. The older staff members were incredibly helpful; when we requested water delivery around 6 AM, it was brought to our room immediately. However, the younger staff seemed to lack a bit. We had luggage and told the front desk that we'd wait in the lobby for about ten minutes before taking the hotel's shuttle to the Hankyu bus station. We saw the shuttle arrive and leave twice, and we didn't have time to go out and stop it. It would have been great if a doorman could have held the car for us. This caused a delay of about 20 minutes. Luckily, we had plenty of time before our scheduled bus departure, otherwise, we would have been very anxious.
Hotel near Arima Onsen Hotspring, Kobe 54.4% of visitors choose this area
Price per night from:KRW 673,714
9.4/10
Amazing
AAnonymous UserThis is a quaint traditional hot spring hotel. Because it is not very large, it only has 2 indoor hot springs (but you can use the outdoor hot spring in the main building), and the indoor hot spring is relatively small. As for the food, the portions are not too big and the ingredients are not very high-end, but the taste is good. As for the service attitude, except for the female waiter I met when checking out in the morning, the others were good (the chefs were also very friendly).
Hotel near Arima Onsen Hotspring, Kobe 54.4% of visitors choose this area
Price per night from:KRW 474,717
9.3/10
Great
AAnonymous UserTitle: Squeaky Clean and Good Storage, But Be Aware of Strict Cashless Fees and Missing Essentials
Review:
I recently stayed at the Sotetsu Fresa Inn Kobe Sannomiya. While the hardware of the hotel is good, certain policies and service gaps significantly impacted the comfort of my stay.
On the positive side, the hygiene standards here are excellent. The room was spotless and very modern, which is always the most critical factor for me when traveling. I also want to express my appreciation for the luggage keeping arrangement. Being able to store my bags securely and easily both before check-in and after check-out was a huge help, allowing me to explore Kobe freely without the burden of heavy luggage.
However, international travelers need to be aware of a major caveat: this is a strictly ”cashless” hotel. I attempted to pay with cash to avoid bank fees, but was refused. I was forced to use my VISA card, which meant I was hit with foreign transaction and exchange fees that amounted to roughly an extra 5% cost on my trip. I found this policy very rigid and frustrating for guests who prefer using cash.
Furthermore, the in-room amenities and service were disappointing. Guests should know that the rooms are completely bare of essentials—there are no razors, toothbrushes, or toothpaste provided in the room. Realizing this late at night caused unnecessary trouble. Additionally, the housekeeping service lacked attention to detail; even though my Yukata (sleepwear) was clearly used and left out to be changed, the staff did not replace it with a fresh one.
Overall, Sotetsu Fresa Inn offers a very clean environment, but the lack of basic in-room amenities and the strict payment policy make it difficult for me to fully recommend it to travelers trying to manage their budget and convenience.
JJanJanSnoopyThe hotel is a 10-minute walk from Sannomiya Station, but it is located in a side street, so it is very quiet at night. The rooms are very clean, comfortable, and well-equipped. The hotel also provides breakfast for every guest. Although there are not many styles, it is also Pretty good! 
AAirbusMANThe hotel boasts an excellent location right next to Sannomiya Station, with plenty of shopping and dining options nearby. The room was a bit cramped. There were English-speaking staff at the front desk, which made communication very easy. Check-in is at 2 PM and check-out is at 12 PM, which is more convenient than other Japanese hotels. The breakfast offered a wide variety and good quality. The hotel also has fantastic views; you can see the ocean to the south and the mountains to the north, which is beautiful. It's an excellent choice for sightseeing in Kobe.
DdcmcszAbout 15 mins’ walk from Shin Kobe JR. 10 mins’ walk to Sanomiya. Location was ok. The room was not too small. Clean environment, coffee machine and amenities available at lobby.
Had problems with room WiFi the first night. Front desk didn’t have solution upon my phone inquiry. After reporting to CTrip, hours later, a Chinese speaking staff came to my door to help me. And problem solved. The next day, hotel sent a note asking for my feedback on the issue. Which was a professional and nice gesture.
Breakfast was a chain fast food connected to the lobby. Front desk staff can communicate in English. Overall, good experience with this price.
离新神户JR站步行约二十分钟;三宫约十分钟,附近貌似没有地铁站;经济型酒店,房间不算很小,有浴缸;
首晚,下午发现房间Wi-Fi用不了;电话前台只会Sorry;跟携程说了后,晚上有中国员工上门,解决了问题;第二天,酒店还询问反馈;这点还是服务不错,毕竟是喜来登旗下,还是更专业;不像京都的Tokyu Stay Sanjo Karasuma三条乌丸,酒店设施有问题,装没事的。
设施一般,该有的都有;一楼有洗浴用品,调味包大小的一次性牙膏很方便;早晨就是大堂旁边的松屋,要另外买;
前台员工英语可以交流;第一天接待我的眼镜大叔,动作有一点慢,慢慢跟他说还是可以的。整体体验还不错,毕竟价格不贵。
AAnonymous UserAlthough the facilities are old, but the hygiene level is still neat, if four people live in a small room is super crowded, recommended to add more than 1100 HKD to change a larger room, but was full room can not be replaced, 1 parking 2 meals package includes dinner kaiseki cuisine, feeling is a super ordinary meal with the group, don't have any expectations, sashimi is not fresh, beef shabu shabu is delicious, but the amount is very small, if you ask for guests, it is recommended to eat outside before staying, casually satisfy your hunger to stay for dinner. Also, a free bowl of ramen will be given in the evening to satisfy your hunger.
Hotel near Arima Onsen Hotspring, Kobe 54.4% of visitors choose this area
Price per night from:KRW 382,084
8.9/10
Very Good
__WeChat57961****Due to a canceled flight from Osaka to Sapporo, Trip.com rebooked us for the next day, flying from Kobe, and we stayed at the Crown Plaza Hotel. It's an old, established 5-star hotel, over 30 years old. There are two daily shuttle buses to and from Osaka Kansai Airport, which is very convenient. It's right above Shin-Kobe Station, and a 20-minute walk to Sannomiya. The hotel breakfast was just okay, but the ambiance and service were excellent. Because our flight was canceled, I had to cancel a whiskey distillery tour scheduled for the next afternoon, and the hotel staff kindly helped me call the distillery to arrange that. The price was about a third of what it would cost domestically, making it fantastic value for money.
GGuest UserDuring our stay, the construction work is going on around the hotel, so the location is not that convenient. We have to walk longer distance.