Gaming & Esports Hotels in Seoul

This hotel's location was amazing. It was connected to the subway. Next to lotte world. Exceptional service. We stayed hotel twice and definitely coming back next time when we visit here. My 8 years old daughter loved the view from the 97th floor. Best shopping spot, aquarium, observation tower , kids Cafe, movie theater, tons of restaurants and cafes . All in one place. Truly amazing.

I recently stayed at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and had a wonderful experience overall. The hotel offers spacious, well-appointed rooms, excellent facilities, and a convenient location connected to Yongsan Station, making it an ideal choice for visitors to Seoul. What truly made my stay memorable was the outstanding service provided by Amy from the Front Desk. As we were preparing to leave, we needed a vacuum cleaner to remove air from our airtight packing bags. Although this was an unusual request, Amy went above and beyond to assist us. She made an exceptional effort to locate a vacuum cleaner, checking with various departments until she was able to find one for us. Her dedication, resourcefulness, and willingness to help exceeded our expectations and reflected the hotel's strong commitment to guest satisfaction. The rest of the staff were also professional, friendly, and attentive throughout our stay. The room was clean, spacious, and comfortable, and the hotel's facilities were well maintained. The only downside during our stay was the pillows, which we found to be a little too soft and flat for our preference. Some guests may enjoy them, but we would have appreciated firmer pillow options for better sleeping comfort. Overall, this was an excellent stay, made even more memorable by Amy's exceptional customer service. I highly recommend Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and would be happy to stay here again on my next visit to Seoul.

The room was great, located on the 23rd floor with a stunning lake view. When I booked, I selected a three-person meal option for two adults and one child. The price for a two-person meal and a three-person meal was different at the time of booking. However, upon arrival, the hotel informed me that one of the meals in my three-person package was a complimentary children's meal. Since my child is 13 years old, exceeding the 12-year age limit, they were not eligible for the free buffet breakfast, and I was asked to pay. To avoid disrupting our travel plans and mood, I paid for the meal. However, I find this explanation completely unacceptable. I purchased a three-person meal package, but at the hotel, it was treated as if I bought two meals and received one free. If I had known it was a complimentary meal from the hotel, why would I not just book the two-person meal package and save some money?! I urge Trip.com and the hotel to communicate and provide a satisfactory resolution.

For this price point, the basic room hygiene was excellent, no complaints there! But apart from that, everything else was a letdown. If you're looking for a comfortable and convenient trip, this isn't the place. Location and Dining: The hotel is located on a mountain with a great view, but don't even think about walking anywhere. Besides a duty-free shop nearby (which is mostly frequented by personal shoppers), even getting a taxi is a hassle. For breakfast, be prepared to wait an hour. The front desk suggested I go before 7 AM to avoid the queue, which, to be fair, made breakfast quite good. When I checked in, I also inquired about dinner and good restaurants. The front desk staff claimed all their hotel restaurants were famous and delicious, especially the Japanese one. When I asked them to make a reservation for us, they said reservations usually needed to be made 30 days in advance. Fine. Then I thought, I'll just grab a coffee at the hotel cafe. Another wait... at least 30 minutes. Ugh... Returning to the hotel on the second evening, I found the lobby packed with people queuing all the way to the door, like a bustling market. They were all lining up for the buffet. If your F&B is that good, why bother with the hotel? Guests staying here can't even get a table because it's full of outside diners. The swimming pool was the same – tiny and completely overcrowded, impossible to actually swim. There must have been at least 50 people in there; it was more like a hot tub than a pool. Honestly, apart from sleeping, nothing else was good. Let's talk about the service: It felt like they were particularly reluctant to serve Chinese guests. When checking out, my child and I were carrying our luggage out, and there were many staff standing in the lobby who didn't offer to help. It was only when a car pulled up outside that someone came to assist us with our bags. What were all those people standing around in the lobby doing then? After my luggage was loaded, I got into the car and looked out the window to see the person who just helped me with my bags using my car window as a mirror to fix his hair. Hilarious! (This happened at 7 AM Korean time on the 19th). For this price, you're better off staying in Gangnam. Josun Palace is much better and similarly priced. To be honest, I'm very disappointed. It's a beautiful hotel, and the staff are all good-looking, but they clearly haven't been properly trained. I hope whoever cares about this hotel sees this review and seriously considers whether you are in the F&B business or hospitality. My experience of your hospitality was very poor. You did great in terms of the beautiful location and clean rooms, but you missed out on how to treat your guests that are staying at the hotel. Horrible experience. I don’t think you deserve the reputation you once had.

The view is great, and as a suite, it's generally very good with no major drawbacks. The suite includes breakfast, afternoon tea, and happy hour. I didn't take photos of the breakfast, but it was extremely rich and delicious. Afternoon tea is shown in the pictures; there were no alcoholic beverages. The lighting and curtains are all smart-controlled, and there's an iPad by the bed to contact the hotel for requests. The space is also ample. The shower water pressure is excellent; both the overhead and handheld showers can be used simultaneously, and there's a seat. Various types of pillows are provided, such as memory foam pillows. Seoul's air quality is often poor, so the room is equipped with an air purifier, and you can call to have a humidifier delivered. The location is convenient, with the subway station just a 5-minute walk away. If I had to point out a drawback, the hotel has indeed been open for a number of years, and some basic features are a bit old. For example, the air conditioning lacks any advanced functions like scheduled shut-off; it only has a single temperature and fan speed setting.

The location is great, right in the heart of Hongdae, making it super convenient for shopping, dining, and entertainment. However, the room was a bit small. Services, from the front desk to housekeeping and the swimming pool, definitely need improvement. Overall, it wasn't great value for money.

Upon check in, we asked for a 2 twin beds room, without even checking by the staff, I already heard no. Then she asked me for my credit card, didn’t even mention how much limits she gonna hold. Anyway. During the stay, there were zero turn down services. I called and asked why and I was told that we had to request for it. First time hearing this from a Fairmont. Totally disappointed. The bathroom lights were flashing (a bit scary at night), light bulbs had to be replaced I guess, called someone to come take a look. Didn’t expect they didn’t even offer a room change. So I guess they came in to fix the light while we were out. On the day of checking out, I called to request for a late check out. Without checking, rejected me. I had to ask again and got an extra 30 mins. Standard check out time is 11am, which is already ridiculous, got extended to 11:30, what a joke. Will never stay here again and might even stay away from all Accor hotels.

Originally, I booked a hotel in Gangnam, but considering factors like shopping and sightseeing, I decided to switch to Voco Myeongdong at the last minute. Overall, I'm quite satisfied. In terms of service, from the front desk reception to the lounge, the swimming pool, and breakfast, every staff member was smiling and dedicated to providing excellent service. It was really good. For dining, the breakfast selection was extensive and the food tasted great. Enjoying a hot bowl of Vietnamese pho in the morning was very comforting. The lounge also had a good selection; happy hour offered three hot dishes, along with cold platters, desserts, drinks, and alcoholic beverages, all of high quality. The room was also quite satisfactory. It was well-equipped with all sorts of amenities. The first round of the mini-bar was complimentary every day, and the quality was decent. The smart toilet and bathtub were very convenient. There were also USB and Type-C chargers. The only minor issues were that the USB charging port seemed to be of poor quality and often disconnected. The 0.8m bed was a bit narrow, and there was a slight risk of falling off when turning over. Also, upon check-in, there were two bottles of shampoo and one conditioner in the shower, and I had to inform the front desk to get a bottle of body wash sent up. Furthermore, the swimming pool closes quite early, at 8:00 PM. The location is truly excellent. There's a subway station and several bus stops right downstairs. From the lounge, you can directly see Namsan Tower. Namdaemun Market is right across the street, and it's a direct walk to Lotte and Shinsegae Duty-Free Department Stores, as well as Myeongdong's main shopping street, making it very convenient for shopping. The hotel also has a GS25, Burger King, and coffee shops, making it incredibly easy to grab a bite or a drink. I would definitely choose this hotel again next time.

The hotel's location is excellent. It's within walking distance to Myeongdong and Gwangjang Market, and both subway and bus stations are very convenient. There are also many convenience stores downstairs like CU, GS25, and 7-Eleven. Hygiene: Although the hotel is a bit old, it was very comfortable to stay in. The room was quite spacious, with a separate toilet area and even a balcony. It was exceptionally clean. The water dispenser and ice machine in the hallway were a huge plus. What's more, you need to swipe your card not only for the elevator but also for the hallway, and then again to enter your room, which made me feel much safer. The only slight inconvenience was having to stand in the bathtub to shower. Service: The hotel staff were all incredibly enthusiastic, whether it was during check-in, recommending local eateries, or helping to turn on the iron. Highly recommended!

Friendly & knowledgeable staff, would also like to give extra kudos to the cleaning lady. I took out the cold water bottles to warm it up - and drank only one. She was able to tell that I preferred drinking room temperature water from the leftover bottle and restocked the bottles on the tabletop instead of in the fridge! So thoughtful 🥰 hotel is also very conveniently located and has easy access to the airport bus. There is also a convenience store right next door! Would stay again next time when I have the chance :)