Hotels in Genteng

"Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable."

"Reasonable goog rooms for the price you pay. Big rool room with clear valley view. The restaurant nx door offer delicious meals. Don't mind to stay here again for nx visit to Sapa."

"Great location, easy to go to Tunjungan Shopping Mall. Mall just beside the hotel. Easy to find cafe and restaurants nearby. Breakfast are great and lot of choice."

"Good view and good service. Central city of surabaya place. Cheap price with awesome facilities. The best"

"My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced. On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌"

"We are glad to return to Varna Hotel again. We love this hotel! Till next time. The rooms are great! Btreakfast good and the price is amazing!"

"I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it! They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively. Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓 On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped. It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore. Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve."

"We enjoyed our stay here. The staff is very polite and helpful. When we went to our room, we noticed a smoke smell, so they changed it, and the next room was good. Even though the hallway smelled like smoke pretty bad. Bed and pillows are good. Shower is good. Enough space to place your things. The pool is nice, there are table and chairs but no beds unfortunately. The pool is on the first floor so it’s mainly in the shades. The gym is small. Breakfast was okay, lots of options like pancakes and waffles. But the coffee was terrible. Nobody could drank it. We asked for a new batch but it didn’t come. It’s close to malls and other restaurants, but you have to cross a busy street."

"I requested a non-smoking room, but I could smell strong cigarette smoke every night, which disturbed my sleep. The air conditioner was also not cold, and I couldn’t adjust the temperature because the remote control was broken. No floor mat was provided, and the hotel itself feels quite old and in need of upgrades. My transportation keep registering every time I went out. Overall, the best thing about this hotel is its strategic location. It’s easy to access restaurants, malls, and several attractions within walking distance. The staffs also very friendly. To repeat again? I don’t think so. Better to find another best place to stay for you to have a memorable nights in Surabaya 🙌🏼.."

"The Front Office and Housekeeping services were good, and the cleanliness was decent. The location is strategic, right in the city center. Essential facilities such as a water heater, TV, and amenities were all provided. (Suggestion/Feedback: Regarding cleanliness, I recommend checking and further improving pest control measures.)"