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9.7/10
Amazing
SSophiadakingLiterally one of the best hotels I have stayed in. Have us early check in and complementary drinks when we arrived after our flight. Breakfast was amazing. Cooked to order omelettes and the hotel is just gorgeous. Spa is also a really nice little touch to warm you up after the snow
TThe Travel GuyThe location is unbeatable and you can’t get any more convenient than this. Everything is right outside of the hotel but still on a quiet road. Even is 4 years old the hotel feel new and clean. Spacious rooms comfy bed. Large size bathroom.
Staffs are extremely friendly and helpful. Everything is amazing and
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
GGuest UserThe hotel is in an excellent location, the service staff is friendly, the room is located on the side, there are two balconies in the room that you can walk to and from, the sunlight shines into the room and it is very comfortable. It is highly recommended to stay here when visiting Krakow.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
GGuest UserThe room was upgraded compared to when I stayed there 2024, and the breakfast selection was also improved, with a wider variety of dishes. I had dinner on March 8th; the lady paid, and I received a 12% discount. The food was quite refined. The location is good, close to the station and shopping areas, and within walking distance of the old town.
GGuest UserNice hotel with modern design but unlucky the room was too warm for us and AC seems not working. Asked the front desk to check, but no one came and they asked us to wait since they will adjust it from the system but nothing’s changed.
GGuest UserThe location is convenient from the train station and the old town. The room facilities are very good, our room is on the fifth floor, there is always a sound on the top floor at night, but fortunately there is no night. Breakfast food such as Samsung Hotel, hot dishes are also less variety, there are two languages Bowen and English without photos, too inconvenient.
DDavid CaubillaThe hotel is very central and very monumental, but the rooms (at least ours) are quite small, the bedrooms are somewhat uncomfortable and the kitchens are very fine.