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9.6/10
Amazing
SSiraThe Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
GGuest UserExcellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
MMillerMikeFantastic hotel! Staff was super friendly and helpful. The location is great on one of the main tram lines and close to the bus and train stations. Room and bathroom were the perfect size and the bed was big and comfortable. Really enjoyed the fresh water dispenser in the hall for refilling water bottles and having cups of tea after coming in from the cold. Room and lobby were very clean and the bar/food counter in the lobby was great!
PPolarmermaidWhat an excellent hotel with a warm historic ambience and lovely staff. I loved the special antique decor and dark wood. Good place to stay if you don’t know where you are as it’s very central-a short walk to the main historic square and a short walk to the modern three-story shopping mall—Galleria Krakova I think it’s called. There are trams right outside. Take them. If you get lost, use the Bolt App and order a taxi.
There are even a few goldfish in the back beer garden with big umbrellas which must be festive in the warmer months.
There’s a lift. My room was spacious with high ceilings. The bed was big and comfy. There was also a sofa, desk, plenty of hanging space, 🧥 fridge
and kettle with coffee/tea options - very handy. The assorted breakfast buffet was divine. So much to choose from: 🍵 , ☕️ 🍊 🍏 🍪 🍳 🥓 🧀 🫕 🥗 🥣 🧁 🥛 🧃
The staff were all very kind and helpful. The in-house masseur gave me a very good massage. The reception staff helped me pronounce Chocholowski which sounds like Hoho Woof Ski so just picture Santa and a dog skiing to get to the spa in the Tatra Mountains. Something for next time. It leaves you with a good feeling to stay here. 🌞🧳🌞
AAnonymous Userit was a nice hotel to stay overall.
the only thing i did not like was cleaness because i found some dusts on the desk and the sink.
as per the staff, everyone was helpful and warm-welcoming.
and the breakfast is a bit expensive but worthwhile to pay for 49 zloty because all the food were fresh and delicious. it is good to have breakfast early in the morning if you have to be in a hurry such as catching a plane or train.
besides, the location is very convenient. there is a direct bus to wieliszka salt mine, which is quite far from the city center and stare miasto (the downtown's name in polish) is also close to go due to lots of trams connecting from the hotel. 😆😆
and i personally take into consideration about whether there are stairs even at the entrance due to a heavy suitcase. there are no stairs at the main entrance and 2 lifts are working very well, and no need to worry about bringing the room card key. 😁
and the given password is easy to remember and convenient to get in the room, which can help you travel light.
thus, i would like to strongly recommend staying here due to lots of benefits to travel in krakow.
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
GGuest UserCheck in was easy and quick with a friendly receptionist. They let us check in slightly earlier which was great. The room is basic, but is pretty much what I expected. One of the sheets had a large brown stain on, the cleaner was in the hallway so we asked her to change it and she did straight away which was good. We asked at reception later on that day (different receptionist) for another pillow as the one they supplied was super thin and was just told NO! Super rude! Was a 'little bit' far from the main square, however with Bolt being Really really cheap, just £2.50 to get into the main square we didnt mind at all. We were there 3 nights and the room wasn't cleaned or towels changed within that time. Breakfast was a sandwich from a local Deli, a biscuit, a yoghurt pot and an apple with a bottle of water, which you collected from reception. There was a kitchen at the end of the corridor where you could make tea and coffee, which they supplied free of charge. Over all definitely worth the money, would have liked an extra pillow, and perhaps one change of towel would have been nice.