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9.5/10
Amazing
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
AAnonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
GGuest UserNice hotel with modern design but unlucky the room was too warm for us and AC seems not working. Asked the front desk to check, but no one came and they asked us to wait since they will adjust it from the system but nothing’s changed.
GGuest UserI really liked the Columbus Hotel. It's just a few minutes' walk from Grzegorzki train station, which is the next stop after the main station Rynek, coming from the airport. I was in a twin room with a balcony, bathtub, fridge, complimentary water, toiletries. Lovely, bright and clean, comfy beds and nice bedding. Breakfast was delicious. The scrambled egg and little sausages were so tasty. The cakes were lovely with coffee afterwards. Also cereal, meats, cheese, fruit, yoghurt and breads and juices. Lovely and quiet, never heard a sound from other guests in their rooms. A real calm and relaxed vibe. There's also an outdoor seating area and a shop across the road. The tram stops are just to the side and are so easy and frequent. Ticket machines are at the stop, or you can pay on board. Don't forget to validate your ticket. Great base for exploring the Jewish quarter and ghetto, Schindler Factory Museum and don't miss the Plaszow guided tour, a highlight so far. Tram 3 and 24 takes you there from outside hotel and coats 4 zlotys. They are in the process of building a museum there, so it's going to be much busier in the future. Go now while its not as well known. I would definitely return to Columbus hotel, an excellent choice, enjoy!
PPatience MadamombeLovely hotel, The hotel has to decisively deal with the stench at the entrance emanating from the septic tanks dotted around the entrance driveway.
GGuest UserThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
GGuest UserNice hotel on the outskirts of Krakow. 10 minutes walk to the train station, from where 7 minutes to the airport. The room had water, a kettle, tea and coffee. Nearby, across the road - McDonald's.
PPierre-HenriThe hotel is very comfortable and comfortable.
The indoor play area and the swimming pool are most.
I recommend this hotel for a short stay.