Almaty Hostels

The service was more than excellent, and all the staff were so friendly and helpful—we absolutely loved them! The view was superb and truly amazing. A special thank you to the whole crew for helping to celebrate my birthday and making it extra special. We really appreciate the thought and effort—love you all! ❤️ However, I feel that the overall ticketing system could be improved. The ticket only allowed us to ascend once, but unfortunately, the weather was bad when we went up. Although we were staying there, we were unable to go up again the next day when the weather had improved. We were told that we had to go all the way down to purchase another ticket. It would be much more convenient if there were a system that allowed hotel guests to re-enter when weather conditions prevent them from enjoying the view, or perhaps additional ticket counters at the property. This would make the experience much smoother for guests. Despite this, we really enjoyed our stay and were very impressed by the wonderful staff and breathtaking view!

Останавливался здесь на сутки и остался очень доволен. Хостел чистый, комнаты аккуратные, постельное бельё свежее. Особенно понравилась атмосфера — персонал дружелюбный, всегда помогал с вопросами и советами по городу. На кухне есть всё необходимое, интернет работал стабильно. Удобное расположение: рядом магазины, кафе и остановки транспорта. За свою цену — отличный вариант. Если ещё буду в Алматы, скорее всего остановлюсь здесь снова.

It is alright. Nothing outstanding or particularly good about this place. They charge 500 tenge for laundry. Staff said that the towel is provided in the toilet (when I went in there was none) and when I enquired where it was he changed and said that I had to pay 500 soooo, don't know what bro is saying but anyways just come prepared. At the time that i was staying, there were some people cooking late into the night but it shouldn't be an issue as it is on the other side. Else, the beds are alright.

Everything was fine except for the payment process. It's really inconvenient when Trip.com charges your card, and then upon arrival, you have to pay the hotel again, with Trip.com eventually refunding the initial payment. Hotels with this payment method should just not be offered at all.

The staff is alright. The hostel itself is so-so. There's no air conditioning, or we didn't turn it on, so opening the windows makes noise. There's only one women's restroom, combined with a shower. If you want to use the restroom, you have to endure it. Trip.com charges your Russian card, but when you arrive, they demand cash. And you're not prepared for that, not at all. In the end, the money I spent on accommodation didn't last me the rest of the trip. The money should have been returned to my card, but it still hasn't arrived.

The hotel is located right in the heart of the old town, making it very convenient for getting around. The room was clean and the location is excellent, with convenience stores, cafes, and bars all within walking distance. However, the 5G signal was weak inside the room, and the hotel Wi-Fi was unfortunately not usable during my stay. Overall, a clean hotel with a very convenient location, but the internet connection could definitely be improved.

I advise everyone this hotel for a rest during a long transhipment! Very convenient location right at the airport you don't need to go anywhere and spend time on the road. The hotel has a shower, provides everything you need: towels, toothbrush and other facilities. Very clean and comfortable. You can also leave your luggage, which is especially convenient during the transplant. I would like to mark a pleasant, attentive and polite staff. Thank you for comfort and good service! 😊

Overall, it was a decent stay. The staff were friendly, helpful, and communicated well throughout our stay. The only disappointment was that our premium room was advertised with two queen beds but only had one. Also, the room had no windows, which was a bit of a bummer. Other than that, everything was fine.

I liked a hotel that booked on the recommendation of colleagues. It was convenient in terms of location to the workplace. Yes, it was not difficult to get to any place of the city from it. Staff is polite and ready to help. It is clear that I had the simplest room (third floor), but there are still a couple of moments that you need to know who wants to settle there. The bathroom is spacious, but there is no hook or hanger to hang a towel or clothes. The towel dryer is located above the toilet and it is not very convenient to place the towel. It was surprising that no trash was taken from the room. And after 3 days of stay, the cleaning was not done. As explained to me, I had to leave the key and inform the staff that wouldn't mind if cleaning was done in my absence. To be honest, I haven't met with such a rule anywhere. M.B. This is the special rule of this hotel, but no one said about it when the settlement was made. Like my colleagues who settled in other rooms. Since I didn't order food in the room (and there is no special food room in the hotel), I can't appreciate its quality. There is always a possibility to order coffee at the respiratory. In general I can put a solid 4-co.